Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8893 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 24, 2019 — Rated 10 out of 10 by Tyna Antonson Zerorez Tri-Cities
What do you like about our products and services?

Fernando and TJ were awesome in assessing my needs and getting down to business. They were professional, respectful, and took their time to do a fabulous job. My carpet is 15 years old & needed deep cleaning. I’ve got two teenage boys who have made many marks and a cat that left his mark in quite a few places. After Fernando and TJ treated and cleaned my carpets look and smell great!!!

Report a concern   March 24, 2019 — Rated 10 out of 10 by John Elder Zerorez Tri-Cities
What do you like about our products and services?

Exceeded our expectations. Ben was great!

Report a concern   March 23, 2019 — Rated 10 out of 10 by D.K. Zerorez Tri-Cities
What do you like about our products and services?

Friendly and efficient technicians and staff.

Report a concern   March 22, 2019 — Rated 10 out of 10 by V.M. Zerorez Tri-Cities
What do you like about our products and services?

Affordable specials👍🏻

Report a concern   March 22, 2019 — Rated 10 out of 10 by W.B. Zerorez Tri-Cities
What do you like about our products and services?

i have already recommended u to friends. very happy with service. Neil was very efficient, did a good job and was very friendly and courteous. will use u again in the fall. please send me further coupons

Report a concern   March 21, 2019 — Rated 10 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

Very thorough and very well done overall. Even spots all came out.

Report a concern   March 21, 2019 — Rated 10 out of 10 by Alicia Walters Zerorez Tri-Cities
What do you like about our products and services?

Clean carpet! Looks awesome

Report a concern   March 21, 2019 — Rated 10 out of 10 by E.A.B.H. Zerorez Tri-Cities
What do you like about our products and services?

You guys are amazing.

Report a concern   March 20, 2019 — Rated 9 out of 10 by S.F. Zerorez Tri-Cities
What do you like about our products and services?

Devyn was very nice and did an awesome job.

Report a concern   March 20, 2019 — Rated 10 out of 10 by Jim Hammond Zerorez Tri-Cities
What do you like about our products and services?

Service tech Ben was fantastic!! Did a great job and was very polite!

Report a concern   March 20, 2019 — Rated 10 out of 10 by Christina Cable Zerorez Tri-Cities
What do you like about our products and services?

Zerorez has always done an exceptional job on my carpets. They’ve always been on time and very professional. My carpet looked marvelous when they finished.

Report a concern   March 19, 2019 — Rated 10 out of 10 by R.E.H. Zerorez Tri-Cities
What do you like about our products and services?

Our service tech was very Imformative!! Had alot of knowledge about the carpet and things going on with it.

Report a concern   March 19, 2019 — Rated 10 out of 10 by M.F. Zerorez Tri-Cities
What do you like about our products and services?

Fernando is amazing!! The carpets look wonderful and I'm so glad that I
once again used Zerorez. Great service and care.

Report a concern   March 17, 2019 — Rated 10 out of 10 by Angel Diaz Zerorez Tri-Cities
What do you like about our products and services?

Everything look clean

Report a concern   March 17, 2019 — Rated 5 out of 10 by K.C. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The technician was friendly and did a great job but kept adding things that I didn’t know was going to add the total up so high. In the end I paid $500 for a cleaning we thought was going to cost $200. I really wish I wasn’t told things were “half off” when the half off was $100 each item. We are on a budgeted income so this was really a hard hit to our savings.

Report a concern   March 17, 2019 — Rated 10 out of 10 by Ginny Baker Zerorez Tri-Cities
What do you like about our products and services?

The technician, Michael was very professional and took the the time to do his best. The carpet turned out awesome and we Thank you for a wonderful job done. I will recommend you to my family and friends.

Report a concern   March 16, 2019 — Rated 10 out of 10 by C.G. Zerorez Tri-Cities
What do you like about our products and services?

The great customer service and knowledgeable employee.

Report a concern   March 13, 2019 — Rated 10 out of 10 by Regina Peck Zerorez Tri-Cities
What do you like about our products and services?

Tech was very nice and professional. My carpets look great and he did a terrific job on cleaning our vents. Will definitely use again!

Report a concern   March 12, 2019 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

Personable Technicians, excellent job!

Report a concern   March 12, 2019 — Rated 10 out of 10 by B.J. Zerorez Tri-Cities
What do you like about our products and services?

Fernando does an excellent job with great customer service. I can’t say enough good things about him!

Report a concern   March 12, 2019 — Rated 7 out of 10 by A.S.P. Zerorez Tri-Cities
What could we do to improve?

The protectant made my carpets go from soft to crunchy. Also there were spots that were soaking wet and took overnight with fans to dry.

Report a concern   March 12, 2019 — Rated 10 out of 10 by Cheyann Richardson Zerorez Tri-Cities
What do you like about our products and services?

Our techs were extremely friendly and explained everything to us.

Report a concern   March 12, 2019 — Rated 10 out of 10 by D.K. Zerorez Tri-Cities
What do you like about our products and services?

Friendly and efficient staff.

Report a concern   March 11, 2019 — Rated 10 out of 10 by K.F. Zerorez Tri-Cities
What do you like about our products and services?

I love that fact that no harsh chemicals are used. It gives me a peace of mind with our kids and pets. The floors look great and our technician Devyn was outstanding! He provided excellent customer service.

Report a concern   March 10, 2019 — Rated 10 out of 10 by Sheryl Self Kruse Zerorez Tri-Cities
What do you like about our products and services?

The Technicians were on time and explained everything very thoroughly. They were professional and patient with all the questions I had. Mathew even educated me on the different types of carpet, what we had and how cleaning works on it. I never knew there were so many different types of carpet and cleaning methods! And best of all, my home looks and smells fabulous!

S. Kruse

Report a concern   March 9, 2019 — Rated 10 out of 10 by Sandy Haasch Zerorez Tri-Cities
What do you like about our products and services?

We like Zerorez because it is chemical free. It cleans very well.
We've been using Zerorez for many years and will continue using as long as we have carpeting.

The telephone staff is always pleasant and helpful when making an appointment. The cleaning technicians are prompt, thorough, knowledgeable, polite, and always wear booties in the house.

We are completely satisfied with Zerorez.

Report a concern   March 7, 2019 — Rated 10 out of 10 by Julie Howald Zerorez Tri-Cities
What do you like about our products and services?

I’ve always had the best results with zerorez. Ben and Michael came to clean my ducts and were so friendly and thorough. Michael even vacuumed after he was done. Awesome!

Report a concern   March 7, 2019 — Rated 10 out of 10 by David Tyra Zerorez Tri-Cities
What do you like about our products and services?

Hard workers and good product.

Report a concern   March 7, 2019 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

Great, friendly service.

Report a concern   March 7, 2019 — Rated 10 out of 10 by Barb Colby Zerorez Tri-Cities
What do you like about our products and services?

Barely wet, short time for drying
Carpets look great


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