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based on 8938 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet area about 24 hrs after still has a pee smell
Allen did an exceptional job cleaning my tile. He surpassed all expectations. He was efficient and professional. I highly recommend Zerorez. Thank you!
Thanks for
Coming out
In such short
Notice.
Remove stains
They take their time when cleaning your carpets.
I really appreciate how quickly a technician could come to clean my rug. And I appreciated how zerorez came back to fix the issue after the stain did not come out.
We are extremely impressed with the thorough cleaning. Our couch looks brand new and our carpet has never been cleaner. I hope we get the same gentleman next time!
You advertise zero residue. Once tech gets out then they say they highly recommend using this cleaner stuff because just water doesn't get the heavy soul walk paths out. We felt like the original person we talked to us should have been more honest. Second we were told that carpet would take 4 to 6 hours to dry we are now at 24 hours and the carpet is still damp.... there is nothing you can do it is what it is I just recommend being honest up front.
Devin is great š
Got out pet urine stains. The person explained everything and was professional.
Great service at a competitive price great job highly recommended
Service guy was friendly. What really upset me?
Answer: Zerorez advertising $99 for 3 bedroom is to good to be true! Well it was very disappointing!
Did this for my son who had a dog and cat.
Service guy shows me with his āspecial lightā the pet stains and explains there will be a problem later if I donāt do the extra step to treat them. $44.95 a room.
I call this false advertising! I must have missed the tiny tiny print saying if there are pet stains to treat I will be charged another $45. Also I saw ad where I would get a 4th room if I gave him the code word. Service guy said that expired. I swear I just saw that ad. I had hoped to get the area carpet in living room cleaned since master bedroom had bed and dresser.
I wouldnāt have considered that a full room.
I had planned on doing my home and my daughter but have decided to look elsewhere-donāt want to pay $45 extra for pet stains.š”
Alan was awesome! He spent time doing a thorough walkthrough of all spaces and asked questions to help inform the best treatment and service possible. He was helpful in explaining the process and making sure I didnāt have any questions before he began. You can tell he is thorough in his work and cares about giving the best service possible. We love Alan!
After drying we found several spots were still noticeable.
The carpet feels clean and soft. The technician was very pleasant and quite knowledgeable about the products and the process he used to always apply them. This is the second time they have cleaned my carpet and Iām very pleased.
The customer service was fantastic
Very happy with the results. I asked the helpful tech to go over a few spots some more at another angle and that was successful! Only one stubborn stain we couldn't get out.
Your technician was very helpful and did a wonderful job.
I have pets and like the fact that you donāt use chemicals.
This is the second time Iāve had you guys do my carpets and your people are very friendly and ask lot of questions to make sure the carpets are cleaned well.
Very prompt, affordable, and friendly service.
Service rep was very professional and did a great job. Vert impressed Will request him again. Thank you
na
VERY PROFESSIONAL
No chemicals, remove most water from carpet, quick availability
Consistent work ethic between technicians
The tech, Jeremy, was very knowledgeable and efficient. Did a very thorough job and I would recommend them to anyone who needs carpet cleaning.
The carpets looked amazing! Thomas was kind, courteous and efficient. PLUS the cost was unbeatable! I would recommend Thomas and Zerorez for sure š¤!!! Thank you so much
The professionalism and knowledge of technician.
I appreciate the scientific explanations given by the technician on how each product is designed to be effective.
I like the consistency of the pleasantness from each of the technicians.
I prefer the offered options that Zerorez continuously give rather than pushy sales tactics other cleaners use.
Awesome service!!