Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8938 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 29, 2019 — Rated 10 out of 10 by Linda Boehning Zerorez Tri-Cities
What do you like about our products and services?

Had my carpets cleaned this week after having my tile grout done last week and dryer vent cleaned out. Jeremy is very polite, explains things and does an excellent job.. I would recommend Zeroez to anyone. I like the fact they clean without soaps or harsh chemicals.

Report a concern   November 29, 2019 — Rated 10 out of 10 by S.R. Zerorez Tri-Cities
What do you like about our products and services?

Carpets are CLEAN when they leave! No crunchy carpets! We have carpets that are 1 year old and they feel like the day they were installed. Super soft!

Report a concern   November 27, 2019 — Rated 10 out of 10 by Linda Boehning Zerorez Tri-Cities
What do you like about our products and services?

We had our grout in our tile cleaned and rugs cleaned.. I love the fact that they don't use soap or harsh chemicals. They did an excellent job and even got a red stain out that had been in the rug for over a year. The tiled floors look just like new again. The tech was very polite and explained things. They texted me when they were on their way, and were right on time. I would recommend Zeroez to all my friends

Report a concern   November 26, 2019 — Rated 0 out of 10 by G.W. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Our carpets are filthy they look matted and have a residue. It took them about 8 hours to dry. Looks like they were cleaned with dirty water. I was concerned about how they looked when the tech left and they said it was just normal wear and tear on our 1 and 1/2 year old carpet. So today when I was finally able to vacuum and saw the dingy looking carpet, I took my handheld carpet cleaner with just water to clean one of the "Worn" areas and it had dirty murky water in it. You are already scheduled to come back out tomorrow

Report a concern   November 25, 2019 — Rated 10 out of 10 by M.R. Zerorez Tri-Cities
What do you like about our products and services?

We definitely needed the cleaning. With the special protectant, clean up is much easier.

Report a concern   November 25, 2019 — Rated 10 out of 10 by M.M. Zerorez Tri-Cities
What do you like about our products and services?

You did a good job it was quick and easy

Report a concern   November 24, 2019 — Rated 10 out of 10 by Jan Hoke Zerorez Tri-Cities
What do you like about our products and services?

Allan did our carpets on Saturday. It was our first time using Zerorez and he was very professional and thorough. The carpets look very nice. I’m pleased.

Report a concern   November 23, 2019 — Rated 10 out of 10 by C.M. Zerorez Tri-Cities
What do you like about our products and services?

Alan was great!

Report a concern   November 23, 2019 — Rated 10 out of 10 by L.D. Zerorez Tri-Cities
What do you like about our products and services?

Your serviceman was so professional and courteous to us. He explained everything very well and although we didn’t take the extra cleaning upgrades due to the carpet getting removed soon, he did an excellent job getting them as clean as possible. Michael was quite possibly the most amazing service person I have ever met, and is sure to be in management someday with his wonderful temperament and completeness of each task performed.
Great job!

Report a concern   November 23, 2019 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

Professional employees, great product, carpets are beautiful when finished

Report a concern   November 22, 2019 — Rated 10 out of 10 by Tina King Zerorez Tri-Cities
What do you like about our products and services?

The way my carpet looked when it was done being clean.

My dog peed on the carpet and Alen was able to get it out.

It smelled wonderful too.

Report a concern   November 22, 2019 — Rated 10 out of 10 by K.M. Zerorez Tri-Cities
What do you like about our products and services?

Effective and environmentally friendly. Great customer service and easy to schedule. Very knowledgeable and professional technician--thank you TJ for taking good care of my mom's rugs and being kind to her dogs, we appreciate your hard work!

Report a concern   November 22, 2019 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

Nick was awesome! Very knowledgeable. Great customer service.

Report a concern   November 22, 2019 — Rated 10 out of 10 by Julie Lingle Zerorez Tri-Cities
What do you like about our products and services?

I love how clean my carpets feel on bare feet. :)

Report a concern   November 22, 2019 — Rated 10 out of 10 by Bob Kreider Zerorez Tri-Cities
What do you like about our products and services?

The technician that cleaned our tile did an excellent job. We had forgotten how nice the tile looked when it was new.

Looks brand new again

Report a concern   November 22, 2019 — Rated 10 out of 10 by Carol Payne Zerorez Tri-Cities
What do you like about our products and services?

The guy who cleaned the tile was very polite and did a superb job in cleaning our kitchen tile. He was safety conscious (set out cones), wore footies, and cleaned up behind himself. Very pleased with Zero Res.
Carol Payne

Report a concern   November 22, 2019 — Rated 10 out of 10 by M.D. Zerorez Tri-Cities
What do you like about our products and services?

The individual the came to our home was professional and took care to provide the best quality service.

Report a concern   November 22, 2019 — Rated 10 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

Always professional and the products don't leave behind residue or chemical smells.

Report a concern   November 21, 2019 — Rated 10 out of 10 by C.M. Zerorez Tri-Cities
What do you like about our products and services?

Professional, affordable and quick response!

Report a concern   November 21, 2019 — Rated 10 out of 10 by C.M. Zerorez Tri-Cities
What do you like about our products and services?

Alan was fantastic!

Report a concern   November 21, 2019 — Rated 10 out of 10 by M.F. Zerorez Tri-Cities
What do you like about our products and services?

The folks that come to the house are knowledgeable and courteous. They do a good job on the carpets. What more can you ask?

Report a concern   November 20, 2019 — Rated 10 out of 10 by L.W. Zerorez Tri-Cities
What do you like about our products and services?

They were quick to respond and worked us after hours for our convenience.
Devyn was "our" guy and was pleasant, respectful and got the job done exactly on time.

Report a concern   November 20, 2019 — Rated 10 out of 10 by L.J. Zerorez Tri-Cities
What do you like about our products and services?

They were go, fast and the carpets look good.

Report a concern   November 19, 2019 — Rated 10 out of 10 by Wanda Parks Zerorez Tri-Cities
What do you like about our products and services?

I really like the no soap residue. Stains just don’t come back. Employees are always so friendly and efficient.

Report a concern   November 19, 2019 — Rated 10 out of 10 by L.C. Zerorez Tri-Cities
What do you like about our products and services?

Friendly staff

Report a concern   November 19, 2019 — Rated 10 out of 10 by A.R. Zerorez Tri-Cities
What do you like about our products and services?

Alan did an amazing job and was very thorough. Will definitely call again next time we need our carpets cleaned.

Report a concern   November 19, 2019 — Rated 10 out of 10 by Thea Jackson Zerorez Tri-Cities
What do you like about our products and services?

Wonderful job, clean carpets and tiles!

Report a concern   November 19, 2019 — Rated 10 out of 10 by Margaret Easter Zerorez Tri-Cities
What do you like about our products and services?

Matthew arrived on time and was very professional. Went right to work and had time to clean all of our tile, not just what we had scheduled. The tile looks INCREDIBLE after his cleaning. The carpets are also very clean and look great. When I asked him the price for providing additional services, he was able to give me a quote on the spot as we talked, and there were no unexpected charges or overages.

Report a concern   November 19, 2019 — Rated 10 out of 10 by D.R. Zerorez Tri-Cities
What do you like about our products and services?

The staff was very nice and polite. The carpets were beautiful when he was done

Report a concern   November 18, 2019 — Rated 10 out of 10 by T.R. Zerorez Tri-Cities
What do you like about our products and services?

Best


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