based on 948 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I really like coming to this salon. I have tried other salons in the past but Clarissa is the only stylist who really takes care of me and makes sure I leave happy. I have never left here upset and always love the way my hair looks after.
Beautiful salon! Very clean & staff very friendly!
Lauren did an awesome job with my color & cut!
Katie did an outstanding job! She listened to me and made sure my requests were understood.
I had a great experience for my first time with her.
The entire experience at Balance Salon is amazing! The staff are all so friendly and they provide amazing service! I always leave there looking great but also feeling great from the whole experience.
I really like Gracie. She listens and takes her time to cut my hair the way I want it she’s never in a hurry just to get the job done.
Saw Grace for my color. She is the best! Love getting to see her! Always willing to listen to what you want when you go to see her!
This was my first time and I will definitely continue to use their services for my future hair needs. There’s a wonderful receptionist who I was fortunate could fit me in an appointment the very same day. Hair artist Lauren did a wonderful transformation with my hair color. Believe me, my hair was way overdue. By going online, I snagged a gift card for $25 less and then I received an extra $25 bonus. Then, at checkout, the receptionist gave me another $20 new client discount. Wonderful customer service…at what heck of a deal.
I love my hairdresser Lorraine she is the best.
Lorraine listened to what I wanted and we formulated a plan for future visits
My only concern of recommending the salon is due to pricing.
Great place! Lorraine is excellent at her craft and a wonderful person. She has taken care of my hair for several years and I am always happy when I leave. In Lorraine’ s absence I did receive service from others at the salon and they were great too.
Lorraine always gives me the style that I want. She is terrific!!
I got my heat cut with Grace who was super sweet and listened to everything that I wanted. She gave be advice as well on my hair which was very helpful. Will for sure be going back next time!
Greedy approach to client- pay for styling hair After having color service? dont want to have it styled but dried. For free. Is it so much effort to just blow dry the hair? Should it cost additional money? There is no option to have it just blow dry- at your salon I have to pay so much- for styling or leave dripping water from my hair. Thats really awful. Its common sense- do not leave the client with wet hair!!! I have been to a top salons in the country in various states. Always the best salons jncluding Aveda salons. They never charged me for drying my hair after doing color. The owners of the salons cared a lot about customers hair.
Stylists were even willing to style it a bit. Their choice. Another thing is the fringe trim- also to pay for it Between haircuts? I believe the customer orientation should change in your salon. It feels a lot as every little gesture its a cost to a customer no matter how expensive the service is. Pay pay pay.... for one tiny scissor move. Your stylists are very uneven. I experienced very different levels myself and My other family members - men , came for a haircut and the stylist delivered a very bad haircuts to them. Unprofessional. They dont want to come back. I perceive the salon as not customer friendly unfortunately. If I will keep coming I wont tip my stylist much since the prices are quite high and every little gesture that is free in other salons costs additional money.
Very good customer service, great hospitality, and hairdressers really listen to what you are wanting in a haircut
My hair cut and color turned out great! The staff is professional and friendly.
Everyone there is always in such great spirits and and the guest can definitely feel it. I have never in my 8 years of going to the salon had a bad experience. It is really a beautiful salon and many renovations has been made throughout the years. The owners Tina and Carlos Cancio have made balancesalonspa an enjoyable place, where you can enjoy getting pampered.
Thank You A Very Happy Guest
Great cut!
The people are kind and caring as well as knowledgable.
Lorraine. This salon has such a strong sense of team and teamwork. Love the atmosphere.
Get a better handle on your escalating prices
Lorraine, Lorraine, Lorraine
Katie does beautifully work and listens to my requests.
Excellent, friendly, professional service. They always do a great job.
Sierra was so sweet and wanted to make sure I was in love with my hair before I made any drastic changes. She gave me the most perfect bangs, exactly like I asked for. This is the first time in my twenty years of living that I haven’t cried after a haircut. Thank you!
The entire staff is very welcoming. Lorraine is a true stylist. My hair always looks so much better after she cuts it. Plus she's fun to talk to and has a great sense of humor.
Katie is amazing! I didn’t have really any idea of what I need in a hair cut but I told her a ball park idea and she hit a home run. I won’t trust anyone else with my hair
Lauren did a great job! Love my new hair color. Such a great environment and friendly staff
Madison is such a fantastic stylist! She always understands exactly what I want or how to make suggestions in the right direction!
Everyone I have ever come in contact at Balance is super friendly and always make me feel comfortable!
I LOVE that everything is vegan & cruelty free as well! It’s extremely important to me and something I always look for in a salon experience!
I always recommend Balance Salon and definitely Madison!
They were amazing and made sure my hair looked perfect for my wedding.