813 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly staff and high quality work
Grace was excellent, and Sarah of course always makes us feel so loved, I just felt like the other staff and the owner did not have true appreciation for the customers… as if people are a burden…
I love to go to salons where everyone is treated the same with respect and when they are done everyone compliments and makes me feel “fabulous”
Katy is the best. She knows my hair better than I do.
I won't be returning unfortunately. I do not feel safe with so many people in the salon not wearing masks.
I have been going to this salon for 5 years and have never been disappointed. Everyone is very friendly and professional. Lorraine is the best!
Offer a beverage to clients. I see that the setup is there but was disappointed that I was not offered a beverage. Other Aveda salons have always offered me a cup of Aveda's tea, which I enjoy immensely.
I also would prefer if the stylists wore masks. It makes sense for a client not to wear a mask when receiving a haircut, style, etc., but employees should wear a mask.
Very nice staff.
Individualized care and attention from Katie. I have been a client for over 3 years and consistently receive excellent service. The shop’s atmosphere is friendly - always feel welcome and appreciated.
stylist is friendly and very skilled
I like how informative the stylist is before doing your hair !
Best hair style ever. Friendly staff always. Lorraine is the best and always know how to get my hair back in shape.
I always enjoy my experience at Balance Salon. Katie is my hair specialist and she does an excellent job cutting my hair. Her personality is very gracious and the front staff always greets me by my name and with a smile.
People are friendly, and my haircut.
Everyone was very nice. Kristen was awesome!! She was very attentive to my needs and took her time to make sure I was happy with my haircut/highlights. You can tell that the staff are happy in their work environment and this reflects through their service. I highly recommend the Balance Salon.
Great service!
Clarissa was friendly and knowledgeable. She made our experience great. My daughter loves her hair!
The salon staff are always polite and professional when I go . The stylist always does a great job I will continue going here .
Balance has the best staff ever, from front desk to the stylists. Love going there! Lorraine does the best job ever on my hair and is fun and interesting to talk with.
Katie is amazing!!! Great cut and color always a pleasure to talk with.
Very friendly and accommodating. Helped me get the style i was looking for!
The friendly staff and clean environment.
I love the service and even though I know very little about hair the stylists always understand what I want !
Clarissa always understands what I want and makes it look even better than what I thought! The products that she uses are awesome!
I love the way my hair looks after my appointment. The entire staff is very friendly. Everyone is professional.
Lorraine is very experienced and listens to what you want.
My Stylist was very receptive to my wishes and did a fantastic job
I like the overall experience.
Madison is a great stylist.
She really listened to me and did a great job with my hair.
Great haircut and visit with Lorraine!
Timeliness, cleanliness, and friendliness!