based on 892 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always a pleasure to connect with Madison. Even though we are far apart in age, we have a lot in common. Enjoy talking with her. Very knowledgeable in her craft. We altered the color and tried a totally new style. I love that she is not afraid to make suggestions and always gives me sound hair advice. — Linda
P.S. I drive two hours one way to a hair appointment. That speaks volumes.
A wonderful experience as always.
I have curly hair and have trouble finding someone who shapes it well. Madison does an excellent job and I’m always very happy with it.
Professional staff
Professional...friendly & ensured happy with my style & color.
Clean, nice people, great hair stylist.
Great service staff is very polite and professional
Very nice staff and extremely happy with my results
Stylist was great, and the haircut was nice, but follow up was way too much. I expect that I’ll probably get an email about products or checking in maybe once a month, but an email every other day about posting a photo of my hair, especially when I just got a trim, is way too much.
Love this salon! Friendly staff and never a wait time. Have seen a few different stylists and each one is fantastic- Clarissa, Katie and Lorraine. Sam manages the front desk and is always friendly and efficient. 10 stars isn't enough!
Lorraine is the best !!!
As always I enjoy my experience at Balance. I look forward to the shampoos most of all. That hot towel is fantastic for relaxing my head. Katie is always fun and does a great job. I always know I will look great when I leave. The atmosphere is relaxing and everyone is so nice. GREAT JOB BALANCE!!
My stylist listened to my concerns and gave me exactly what I asked for.
super friendly staff
Lorriane is the best
Clarissa and how she listens to me about what I want done with my hair.
Great service
Clarissa is amazing! She does a great job with straight and curly hair. I ALWAYS highly recommend her to everyone because she takes her time cutting and styling ur hair. It's a very relaxing experience!!!
Always happy with my experience from the minute I walk in the door. Professional personnel and they always make me feel special.
My stylist, she is amazing. All the staff seem really nice. They definitely understand good customer service, a rarity these days.
Amazing! I never knew my hair could curl! I think its so cute and I feel so much more confident!
I especially like the recommendations Carlos makes. He’s very talented.
I enjoy having my hair cut by Katie at Balance Salon. She is professional and friendly - always with a smile as she works on my hair. The front staff greets me when I come in and offer me something to drink. I highly recommend this salon to anyone wishing a great experience with hair care services.
Everyone is super friendly, and heck, I received an unexpected $20 off my first visit! That totally made my day!
The stylists work so well together, supporting one another's ideas and practices!
I LIKE THIS SALON AS STAFF IS POLITE AND PROFESSIONAL AND PROVIDES GREAT HAIR SERVICES. I AM A REGULAR CUSTOMER NOW.
The staff! The whole experience. I’ve never left disappointed or unhappy!
It was relaxing and I loved my hair as usual.
Everyone smiles and greets you. The salon is very clean and relaxing. I’ve been going to Lorraine since 2014 and I absolutely LOVE her. She always does an amazing job with my hair. Thank you to everyone! All of you make the salon very comfortable and pleasant.
I always get a warm welcome and my hair dresser Lorraine is the best.