Customer Testimonials
I think the customer service is wonderful. Thank you for accommodating your customers during the temporary closure. I appreciate the emails updating the status of the store and special arrangements during this time. And the discounts and coupons are greatly appreciated as just a reminder that it’s not business as usual. And, a final thank you for keeping the customers and employees’ health a priority. Thank you, thank you, thank you. Will always shop at Trek for the customer service.
Customer care
Excellent service, clean and well stocked store with great bikes on display.
Extremely helpful consultation from Nikko. Fantastic overall experience!
Always take good care of me.
The staff is extremely friendly and knowledgeable. I'll definitely recommend this store to family and friends in need of a new bicycle.
We received help from Torsten who was extremely patient and knowledgeable. He was able to outfit my son with the perfect bike for his needs.
All I’ve ever had is trek since I was 16 and now it’s all my family owns too. I have never had better bikes or service. Trek in highland park took care of us so well, I bought another trek and wasn’t even there for that!! The service I received on the phone and in store were excellent. They actually cared and took care of my family’s needs. Thank you Trek Highland Park! This is how places should be.
Damian Pilurs is the best! Very knowledgeable and helpful!
I just bought a Trek dual sport hybrid bike for my 15 y/o son. The bike has smooth seamless gear changes with effortless breaking. The frame is lightweight but solid. The price was higher than I expected to pay, (I haven't been in the market for a bicycle for awhile), but the poor quality of "less expensive" bicycles, made the investment in the Trek bike reasonable.
I bought 2 bikes from here any they were very helpful and friendly I heard nothing but good things from people about the shop and I would recommend to a friend !
Excellent product selection, excellent service, purchased a Trek bike, left very impressed!
Anthony did a great job answering all my questions and helping me equip my new bike. They know their stuff
Everyone is super helpful, friendly and knowledgeable. Prices are fair for quality of service. I've worked with probably 8 different bike shops over the course of my cycling and Zion has clearly been the best.
The store did a great job getting me set up with carbon wheels and recommending various new seats to consider and try out.
Customer service was great!
Great knowledgeable staff! Very friendly and helpful. Made sure my child was confident on the bike before selling it to us.
Good products, and competent service too!
Friendly and knowledgeable
The neighborhood feel of the store that makes it a home for both a wide selection of inventory and continued service after the sale.
ive been comeing here for 6 years and im verey happy with the products bikes and the technicians. there best ever they no there stuff i look forawrd to giong there be it parts repair we look foward to giong to to the strore. just to pop in say hello always a great atmosphere.
Friendly and knowledgeable staff. Always worried about ownership changes but I get the vibe of a continuation of the previous regime and some added personalities who make a great experience. Keep up the great work.
Wonderful helpful personal service. Honest advice about stock and availability enabled us to make an informed and timely decision on a new bike for our five year old granddaughter. She walked out saying “I picked the most beautiful bike in the whole world “, despite limited availability- with fun accessories as icing on the cake! The credit we received on her old bike helped sweeten the deal...
Great service - Zach (sales associate) was terrific.
Love the sales staff! I was greeted quickly and shown to the section of bikes I was looking at. I had a bike I had picked out online which you happen to have in stock. A sales representative came over and fitted me to the bike to make sure it was the correct bike for me. He was very knowledgeable and helped me with all of my accessories. The bike was instantly taken to the mechanic to have everything installed. You guys were so impressive that I plan on bringing a friend in next week so that she can get a bike as well. Thank you for everything!!
Love the store. Love the people who work there. Love their knowledge and their friendliness. Love the way they take care of my bike. Love the way they don't make fun of me for not knowing how to change a flat tire even though I've been riding for 17 years. Love that it's local.
Great customer service. Listened to what I needed and provided me with everything I needed.
I ride 10,000 miles annually and while I am not a category rider that can capitalize (or needs to) on having the latest technology under my seat to pick up that extra 1W - I ride my TREK bikes with full confidence that the bike is well-designed, well-made and worth every cent. Add to that well-maintained and the result is a HAPPY RIDER. To me, that sums up why I choose KC, Torsten, Balta and the crew at HP Trek.
Responsive, reasonably priced, good variety of options, service complete a day early.
Great people and service. Always have what I need and am looking for. Keep up the great work!
KC and the team have been very good at keeping customers updated and to their indicated repair schedule even during very chaotic times of the last year.