Customer Testimonials
all good
The staff is always extremely helpful and knowledgeable and the products are quality.
Torsten solved the mysterious pinging and offered the best solution for the repair.
Great service.
Great service and well informed group of people to work with. Always very helpful with my needs and goes the extra mile to get what I need. My go to shop for everything bicycle related.
Good product good service
Very professional
We went into the Highland Park store. First off the people were all very friendly. Second they were up front about the lack of inventory and instead of just saying no we don't have it, they worked with us to show us what options they did have and the delivery times. Looked at bikes coming in etc. Fully understand getting products out of the manufacturers is difficult..Your team worked to find us a solution. They even called Zion for us so we could place the order. The bike was delivered as promised..There are tough times and your doing a great job.
John Baxter
I took my bike to two different shops and neither were able to correct the situation. Your mechanic fixed it in 15 minutes. I will never take my Trek Boone to another bike shop again. Great work!
i feel that you doing everything very well.
As always, staff knows biking and products. Never hesitate to recommend this store.
Great service and problem solving mindset
Excellent, well trained and professional staff. Quality accessories.
Willingness to help!
Great selection and knowledgeable staff.
the
I love my Trek store. Every single person working there is nice, and friendly, and knowledgeable. The service is GREAT. The bikes are GREAT. The location is GREAT.
Trek personnel are almost always extremely knowledgeable about their products, and able to find answers to questions when needed. They have guided my family toward great bike choices for four different riders and five different bikes to date. And service is always friendly, fairly priced and reasonably quick.
You have the best accessories
Had a mid ride flat. I needed quick and expert service. Got more than I expected. He pointed out some other mechanical issues that needed attention.
Excellent service- Niko helped us out with everything and was a great person to work with. Very excited to hit the trails with our new Marlin 5s!
Customer service has been wonderful
Every time I leave the shop I comment what a pleasure it is to have such a great bike shop so close to home. The people are great and treat you like a friend - who just happens to love biking too.
They know what they are doing and was able to change out my chain and brake pad on the spot without me needing to leave the bike.
Great service in my shopping for spin shoes.
Amazing service that keeps the customer's best interest as #1 priority. This store actually talked me out of buying a bicycle that my daughter would have outgrown in 1-2 years, in exchange for ordering a new bicycle. I had made the mistake of ordering a bike without bringing my daughter in for measurement. Once the bike arrived, we went to pick it up. The store asked to see my daughter on the bike, and then advised that we buy a different bike (despite the special order).
They applied 100% of my purchase price towards the new bike. The store was very accommodating and took care of finding me a new bike that my daughter will enjoy longer. Great service!!!!
Well, for starters, I like that mechanic Jeff (he’s so handsome 🤫) such a hard worker that one! Jeff is definitely my favorite employee!
Service and availability of great product.
Taking on repair of some jogging stroller wheels is a small job, but they didn’t make me feel that way. My 3 year old son, who rides in the stroller, was very happy.
Very knowledgeable staff. Great selection and excellent customer service. This is a complete bike shop!
Service wasn’t fantastic and quick