Customer Testimonials
Very friendly and knowledgeable.
A little expensive.
The employees are always super friendly, knowledgeable and go above and beyond in customer service .
I really appreciated the technicians making the time to solve my issues right there without making me wait or requiring me to leave the bike. I had no idea it was going to be so quick, especially with the di2 transmitter installation. What I didn't like was the the amount I was charged. For 15 minutes of work, the labor charge for installing di2 transmitter (~15 seconds) and tightening of the handlebar (~10 min), was $50. In all fairness, they upgraded the di2 firmware too (~5 min), but I could have done that myself easily too given the transmitter was already installed. $50 was worth the quick service for me, but when you look at the charge in isolation of the service speed, it is quite high. Regardless, I will always recommend Trek service to friends and family but inform them they might pay higher than other places.
This place is great. Can’t recommend it enough. I brought two bikes in for tuneups, which was apparently apparently overkill given the conditions of the bikes. Rather than charge us for services we didn’t need, they inspected and cleaned the bikes, adjusted the brakes, and filled the tires...all for free. They’re great and I trust them completely.
High quality products and knowledgeable staff.
Great service and great people
I've always had great experiences at Zion Cyclery. Hoping this continues under new ownership
Everything and everyone.. thanks for being there
Great products and excellent customer service!
Great work. Bikes looks good. Friendly and knowledgeable staff.
Timely service done right!
Great price and Item was in stock, when every other Trek bike shop was quoting back ordered 3-6 weeks. Plus shipping was quick and reasonable .
Super helpful in all aspects of our order, purchase, and pick up!!
Great service , knowledgeable techs
Great Service
I've been very impressed with the service at the Trek store. Everyone was very helpful and even when I brought in a bike that wasn't a Trek, they were able to help me with my wife's bike.
I want to upgrade my bike soon and you know I'll be thinking Trek store in Highland Park.
Tremendous service. Corey Brink was just outstanding to work with, especially for someone buying their first road bike.
Nice store, has all the accessories.
You always seem to have what I need and your staff is top notch . I think Ashton and Jeff??? Helped me
Friendly, prompt, knowledgeable
They are always friendly and helpful. The service I received was fast and thorough. Dwayne serviced my bike and made sure it was right before I got my bike back.
Good service
Very friendly. Excellent service from all.
Very knowledgeable staff. Mechanics are top notch.
Very nice service, every time!!
I’m always welcome, with a good service!
Thanks!!
Very helpful with selecting my new helmet
Excellent bike mechanics and staff that are very knowledgeable
Great customer service! Love this store. Thank you!
Team always does a nice job! Thank you!
Left my bike for mainenance and small service. Nice friedly peoples , satisfied with the service they made on my bike and the price i paid was very resonable.
EVERYTHING!!!!!