based on 21774 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Knowledgeable, friendly and helpful! All the attributes I need in an organization to help their members!
In comparison to other associations, there is more of a personable and timely response to questions.
I like the way you keep us informed and up to date on all the new changes!
I also have never in over 30+ years had an unpleasant experience with any staff member of the board!!! I think it goes to say the leadership and training at Main Street and the respect for member is not matched anywhere!
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Very responsive. Have a lot of up to date information provided.
Great Staff
Service team
There is always something going on and the staff is so amazing-a super supportive team!
Friendly and timely
Friendly professional motivation love what you have to offet
Programs, training, events and size of geographical area covered
I greatly value Mainstreet's services and training. They are always responsive to my inquiries and direct me to the correct person for my needs.
Always looking out for its' members!
Employees who enjoy serving the membership!
Best, Jim
easy to work with and responsive
Best support.
Professional yet friendly staff.
Prompt response.
Easy to use.
Great communicators
Easy to get answers
Keeps us informed
Always helpful.
Great support
I had an outstanding issue that has not been resolved with Mainstreet since January 31, 2023, and it seems the management team does not care about the questions and appeals from members.
Great service and Great people!!!!
All systems are easy to use very informative and always giving back to the agents as well.
Great people and programs.
free classes
by making me take a stupid new member orientation course when I have been actively involved in real estate for over 37 years. you are a very self serving organization
Always available and very pleasant and reliable.
Hands on. You have staff to help. Cheaper than my local association
1. Mainstreet seems to be on top of things that are happening in the industry or that can effect our industry and thus seems well prepared.
2. Offers alot of training
3. Numerous opportunities to get involved
I LOVE everything about our Association services..to be completely honest! I have never had a bad experience whenever I have needed to call. Whether it was as simple as buying a lockbox or I just needed that "extra" clarification on something, everyone is truly amazing. I would love to give Kate Sax an extra BIG shout out though by going on record to say that she is just uber amazeballs!!! I don't think there is anything that Kate can't answer, not to mention she gives the best advice for handling things...
It's always a pleasure to deal with Mainstreet! They are very informative and helpful. They do a great job!
I joined because a lot of events were Zoom at the time. I love a minimum of an hour and a half from everything in person so the Zoom/hybrid option was wonderful. Unfortunately that has gone away on a lot of things so now I’m debating whether to continue with Main Street
Mainstreet is a first-class organization that truly cares about the membership and the delivery of its many services to them. The pride and level of care is evident in the Staff, Management and the Executive Team led by our great CEO John Gormley.
Thank you all...keep up the great work!