- Phone: 630.324.8400
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based on 19985 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The fees are to high.
Very easy to use & a lot of resources
I have been trying to get an email bill for years and it never happens. Every year I call and they confirm my email and then I do get a receipt but then the following year nothing until my access is turned off and I have to pay a late fee plus be annoyed. There must be a glitch in your suystem that kicks my email out every year and no one has bothered to fix.
The staff is very knowledgeable and the speedy response is unbelievable.
Thank you for all your help.
Wanda Passolano mls # 241479
First time ever calling for questions, when calling in I was transferred several times asking a legal marketing question and I was not confident in the persons response. Fees exceeded the service.
Important component of Business toolbox.
SUGGESTION: Change Annual Dues/Membership Fee Due date to April 1st (?) - July 1st (?) or Sept.1st (?) .End of Year is Not Holiday Budget friendly for membership.
Don’t like the new format
MORE keeps you up to date on upcoming seminars, events, etc.
I haven’t had any issues that I haven’t been able to get resolved in a timely fashion.
I find the website user-friendly, and the staff very helpful. The only thing I do not like is the 'late fees' which are truly just an uncalled-for way to make money. If some understanding was sent my way, I would be much more inclined to donate.
Good exposure to classes and educational opportunities.
Thanks for the quick helpful service. MUCH appreciated.
Very little value for the price paid.
It takes forever to get a call back when I have a question but they sure expect our dues on the.
customer service
It's not that you can't make things right, you just don't care enough to make things right.
No control over your membership fee. During Covid-19 there was no assistance provided to assist when Realtors struggled to stay safe and continue to make income.
Make it usser friendly
Easy to work with
Pricing is high and don't get enough service
The organization tries hard to meet the needs
Of new members, with educational seminars, meetings etc. I only recently ( before Covid) got my licence and get reminders and helpful information frequently.
Whenever I have a question it is easy to get a hold of someone and the issue is always resolved the first time.
fees are high, seems to be agent focused with new technology
Emails. I like notifications about anything.
Very friendly
More difficult to search areas than before. And you got rid of the tax information
Very supportive organization!
I always receive very professional, timely and personal services from Mainstreet Organization representatives.
your website is not user friendly.
Fast resolution to my billing issue. Caci helped me through a credit card issue and got it handled professionally.