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based on 19985 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
When I run a research of active or closed sales some listings are missed.
The quick response to questions or issues
Prompt,get answers quickly
Having a professional organization at my finger tips to call for any and all my real estate questions. If you do not have the answers always guiding me to the place to go to.
Thanks for all your service
Staff is always helpful and available. They are a great resource when needed!!
Very professional and the training opportunities
Never followed up with my voicemail.
They keep me informed about the changes in real estate, rules, fees and they provide me the opportunity for continuing education.
Great support and training.
Reduce your fees and do not charge the Realtor the same fees even if they do not make any sales for the year
Very user friendly. Had a bit of a problem paying my correct amount for dues tonight but usually have a very easy time.
So many opportunities to learn being a new agent.
Wonderful workers willing to help you out when needed.
because I tried to have an issue resolved with another agent and I never got a call back regarding the issue even tho I was promised a call back within 48 yours.
This occurred a few years into the housing market downturn, literally as the firm I was with at that time was closing their doors forever. One weekday afternoon during normal business hours I arrived at my office. There was no one there. The door was locked. I let myself in with my key. Many of our agents had been forced to quit the business and with far fewer agents we needed less space but the landlord refused to lower either our square footage or our rent so the company went belly up. I’d shown up that day to retrieve my last moving box from my empty office. Phone shutoff had already been scheduled. My desk phone sat on the carpet where my desk used to be. I picked up my desk phone receiver to check for a dial tone. I’m not even sure why. When I heard a dial tone, I figured I’d make a call to Mainstreet Organization of REALTORS® for a quick answer to a question I had about a real estate transaction I was working on at the time. When the MORe receptionist picked up, I briefly explained the purpose of my call. In carefree tone, she happily told me I’d have to call back next week because there was no one else there. I couldn’t understand why on a weekday, during normal business hours, there was no one else there at MORe. Confused, I asked her where everyone was. She cheerfully told me they were all away on "retreat". That revelation hit me like a hammer blow. While the real estate business was dying, MORe employees whose salaries are paid by the board membership had gone frolicking off on some lighthearted company retreat. The real estate business and decades-long careers and once-thriving companies were in ruins yet MORe office personnel were all taking a weekday off from their jobs to go on retreat. It was a slap in the face to every dues-paying member that I will never forget.
Professional service. Information and resources that I rely on without question.
Whenever I call with a question I get a fast response and a knowledgable quick fix
The automated call i received at the time my NAR bill felt like a harassment. I don't need to receive "collection" type calls from my association. I'm glad the association have the opportunity to opt out, hopefully next time it will work.
Friendliness, ease of use, the benefits,& customers service.
The staff is very friendly and efficient.
The ease of the website.
Ongoing training
good customer service
I always get my questions answered promptly.
the cost is too high for the services provided
i joined your organization 6 months ago, therefore I have not been able to take advantage of all your programs.
Educate agents on what they are selling.. you concentrate on ethics and professional standards which is great. But, 95% of the agents have no idea how to be a salesperson and understanding the product they are selling. 95% of the buyers agents see no value in the property that their client wants to buy... they just want to steal it at a low price. This upsets Sellers and makes prices decline when the rest of the market is going up nationwide. If they understood what they were selling, then they can educate their buyers on how to substanitate a good offer.
MORe is an outstanding organization. I like the professional care I receive from the staff, every time I need their services.
Additional costs that are not explained
Prompted and professional
Phone system needs improvement. Waited on hold for long periods of time only to have someone answer and transfer me. When transferred, the line hung up. This happened 3 times. Very frustrating.