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based on 19985 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great services and caring about your members...
Always there with an answer, polite and helpful.
Billing process, I feel statements should be sent by mail and email.
courteous and very helpful.
There are many opportunities to learn through Mainstreet. A variety of offerings
Great training offered all the time at all different price ranges. Free events and training are greatly appreciated!!
The programs you provide.
I just called them to help me pay my bill as I was having tremendous difficulty trying to pay online.
the person who assisted me was kind, polite and understanding
QUCK ANSWER, PROFFESIONAL SERVICES , TRAINNING
I still think I want RANWC . They listened to the northwest suburbs. The taking away one day codes without a general vote was wrong. There has been little regard for old RANWC Realtors, in my humble opinion. This combining might have saved money, but gave us no voice. By the way, why can't there be a statewide contract, instead of having Chicago board and the 6.2?
Your willingness to serve our concerns quickly and accurately
The quick response when you call with a question.
The communication and resources. Thank you! :)
Timely information on market and friendly prompt answers to technical questions.
You should bill the dues quarterly. A due date before Christmas is tough on the Christmas shopping budget. I know you notify early, and we can pay early, but as you certainly experience, MANY agents procrastinate. Maybe offer a monthly auto-draft plan as well? This could spread it out over 12 months.
Maybe spreading the payments out would also level out your income stream?
Thanks for the survey. Have a blessed Christmas.
Staff seem willing and able to assist with members problem.
Very professional and patience with very clear answers and concerns. Care about me and are very helpful. -Bettye
Tired of paying for a service and having to leave a message and PRAY for a return call.
I feel the late fees are ridiculous when your only a day late on payment
Everything!! Professional, friendly, helpful....
Very responsive and member oriented
Waiting for call back.. I know it is a busy time. Thank you!
Always very helpful
I thought enrollment in the organization was mandatory. How can I recommend something that is mandatory?
Two many levels of services and charges that lack efficiency and increase fees.
The membership dues are too high. And I do understand some cost continue to rise but every year the dues continue to be inflated versus the value of the program. More importantly, I've emailed complaints to the this Board on concerning Realtors not responding at all to requests to show their listings and I've not once received a response from Mainstreet nor the Realtors who practice this behavior.
Do not let calls go to voice mail and then never get returned. A person answering would be wonderful.
very organized and host a variety of events
Fees are too high.
Total everything.