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based on 21300 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Help desk
Great training and education programs.
No disappointment
I have no idea HOW you would do it, but I will constantly and consistently beat the drum for more training and more professionalism in our industry.
Stop trying to recruit more new agents when we do not even properly train the ones already walking around pretending they are social media stars but cannot fill out a contract, write up a listing, or measure a room.
Allowing 18 year olds in just so mommy or daddy can get them started sooner sounds great, until it kills a deal with their (literal) ignorance. People that have never even moved out of their own bedroom should not be put in place to advise people making the largest investment in their lives.
Why is there not a mentor program (or, if there IS, why isn't it promoted like the ombudsman program)? Clearly a lot of office managers are not doing the job, nor are the companies doing training 'right'. 'We' worry more about R-PAC than training.
(Stop giving money to unethical politicians, too. Just because they ask us for money and fill out a questionnaire, that doesn't make them good humans who deserve help.)
Why is Standards and Practices not a mandatory committee for new agents, during their first licensee cycle, as part of renewal? Anybody complaining is basically saying they do not care about ethics and rules, so do they really belong in the industry?
Stop catering so much to top agents and companies, then saying how '95% of the deals are done by 5% of the agents'. Who else CAN do them if the system is essentially an oligarchy feeding the top?
Please, do NOT push fake intelligence as some great 'tool' when people do not understand how to show a home or list one.
We cannot keep saying we are professionals, that we can give guidance and advice when we allow dual agency (which means nobody is getting advice or guidance).
We cannot say we are for fair housing when we allow pocket listings (which logically diminish the potential for the best and highest deal for a client, no matter what low percentage excuse the listing agent comes up with).
We cannot say we have ethics when we allow money to dictate our actions.
These concerns are obviously not solely a 'Mainstreet' issue, but as a leading board in the nation, 'we' should lead MORE on these types of topics.
Should we go to the state and ask they make these things the law? Since IR and NAR definitely hide behind all of the boards being 'voluntary'? Maybe if the state makes it compulsory, we can get out some of the people causing problems (even if they are making money) or make it so we are no longer, as an industry, thoughts of in the same breath as used car sales.
Wouldn't that be nice?
Mainstreet is a valuable ally to Realtors and other real estate professionals, fostering a supportive and collaborative environment. What I truly admire about Mainstreet is its inclusive culture, where members feel safe, welcomed, and well-informed amid the ever-evolving changes in our industry.
The organization's commitment to education stands out, offering impactful programs that cater to both new agents seeking guidance and seasoned professionals looking to refine their skills. Additionally, Mainstreet's dedication to supporting various organizations reflects its strong values and commitment to supporting our growth.
The combination of friendly members, reliable resources, and a positive learning environment makes Mainstreet an invaluable resource for anyone in the real estate industry.
Thank you for all you do for us. We really love being part of this wonderful Realtors' Association.
First things that come to my mind:
1. There is always someone knowledgeable and kind available at the phone when I call.
2. There are plenty of classes offered to choose from when I need a CE or just to stay current and aware.
3. Also Mainstreet organizes many social events for it's members, which promotes networking and making connections.
Lower the fees and hire attorneys who aren't super annoying to make Realtors' life miserable. Too many forms that are a mile long to sign for any transaction to be done!
good service. Great fun event in October. Your fees are higher than Fox Valley so you might want to consider not raising them
Always professional and friendly! Thank you!
It's good that Mainstreet sends out emails during the week with some updates on forms, educational opportunities, and real estate events happening around town. Also, it might be great for MRED to expand further into Illinois since people are enjoying exploring more areas!
Easy to follow instructions.....easy to make an online payment...
Super expensive!!
I have seen things in my bill that I don’t even know what they are!!
Response time is always good. Staff is professional and thoughtful
I am still unhappy with all the changes, legislation, and uncertainty that have occurred on NAR watch.
Every thing is good keep up the good work.
Phone wait is not long and the customer support are helpful and professional.
Expensive and hard to navigate website.
Please remove all out of date forms from the website.
You are the best!!
Everyone is always extremely professional and helpful.
Efficient communications
It would be nice if we could choose to pay our dues monthly instead of the largest amount being due in the midst of Christmas buying season.
Always ready to help in a timely manner!
Your staff is knowledgeable, helpful and willing to assist. People are pleasant and respectful in how they communicate and provide direction and assistance. I have never been made to feel as if I've asked a stupid question, even if I think I have. High quality caring staff.
always willing to help. organized. good service
need to reduce fees. Do not want to fund traveling of the staff
Added benefits to membership.
You need to leverage your services with Zillow, younger generations gets properties for sale or rent information faster from them as well they offer services that we do not have even beeing Realtors
The fact that agents and their sellers can drag out offers for over a week is ridiculous. My clients submitted a full asking price offer, waived inspection, they may be waiving appraisal if fha appraisal holds up, the home is in disarray and my clients said they will accept the home as it stands and do the cleanup. The only ask was a seller concession towards closing costs and they are not asking for the commission to be paid by the seller either. This is not a reasonable amount of time! Offer sent 3/15/25, still have not received, accepted, countered, or declined. Also, private listing status is being abused and lastly, taking a listing off of the market and the same listing agent relists it minutes, hours or the next day and it comes up as a new listing is also an abuse. So worried about words to describe a property that we ignore blatant rules being broken. Very frustrating.
Support staff as readily available, friendly and helpful.