- Phone: 630.324.8400
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based on 19776 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service, politeness, tools available. Nothing is lacking.
Fee is too high
It just take a phone call to get an answer to your questions. Very helpful.
EVERYTHING!! KEEP UP THE GREAT WORK!!
The association offers many types of classes and whenever I call the HELP line my issues are always resolved.
I like all the educational opportunities!
The most friendly and supportive people. Many educational opportunities and trainings. Very supportive and caring for their real estate agents.
Keeps me informed about real estate issues.
being able to talk with real experts when I have a problem
I’m very happy with the help provided any time that I’ve had to call the help desk. The C.E. classes you offer have been great, and I love that you offer an abundance of additional educational information on your website. Every association event that I have attended has been top notch.
fees are too high
Very responsive to question and educational tools are there for those who are looking.
I have no frame of reference as to the differences between various R E Boards
Staff is so friendly and happy to answer any questions.
Everyone is knowledgeable , professional and polite.
I have little doubt when I call the help desk or MainStreet that I will be helped.
Sincerely
Robert J. DeFrank
All I needed help with was changing the primary email address in the MLS, and we also requested you remove the fax number as well since we don't have that fax any more. This is MY profile/account. I should be able to change my email address myself. I shouldn't have to call your office for such a simple change. That's a waste of my time.
Also, I had the correct email address in the MLS as a secondary email address, but because the comcast email address was listed first (and because I wasn't able to remove that) agents were sending contracts to the comcast address instead of my work email address.
Now my email is listed twice....the same email address is shown twice. I would think that would have been obvious, but apparently not. Very Frustrating!
I have never had a problem with our MLS everyone is so helpful. I appreciate you very much.
Sincerely,
Name removed
Re/Max of Naperville
the level of communication and services offered.
Mainstreet is Extremely helpful and Professional at all times.
The level of assistance is great and the agency personnel appear to truly concerned about resolving any issues the members present.
By keeping members ahead of other real estate apps (Zillow etc.)
It's very disheartening that our clients have as much and more up to date data than we have and we are paying for the service. 😏
I appreciate you quick responses, sometimes your reps dont have the answers to the questions and you are transfered to anither person.
You have always provided support when needed. This never goes un-noticed.
Very helpful
they are always there to assist us in being successful!
Whenever I had to call I got a quick response. It offers a lot of information
COnvenient
I feel you do very little for the realtors you and all of the associations have given our product away to the internet and the public.
It is sad when we have to pay to get prospects on our own listings.
As far as I am concerned you are just a money making group for you own interest.
Immediate response and help when needed.
Willingness to help and customer service is amazing!