based on 21445 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always improving and offering new services to members
Tracy Marquardt was awesome today. Last minute unpaid dues issues were the reason for my call. Tracy was kind, considerate and went above and beyond to assist me. I am very grateful. When I hire agents from other Associations and they ask why MORE - these are the examples I share with them. Very grateful!
They are knowledgeable, patient and friendly. Larysa
Very professional and informative.
Easy to use website. Always had my questions answered by the friendly staff.
Prompt and cordial feedback.
The FRONT LINE customer service has been excellent. When I have called for help I've gotten it.
Website is user friendly. If I need to call Main Street, all my questions are answered promptly.
Stop moving the satellite offices. Restore the capabilities to purchase planners,signs and other items in the satellite facilities for the convenient of members. Is Downers Grove the region where the majority of membership are located. I remember when the board was located in Homewood.
Excellent Representatives who are ALWAYS qualified, competent, capable individuals who are willing and qualified to assist members above and beyond the "norm". MAINSTREET makes me feel like I CAN DO IT ! and I am never alone:) Very thankful and appreciative.
JO ANNE MESSINA, AMERICA'S FINEST REAL ESTATE - Phone number removed
I don't like I love it. Everyone is so pleasant and helpful.
I am very new and do not as yet know what other improvements can be made. As I go along in the industry, I will let you know when using your services if there are areas needing improvement.
I appreciate how involved the association is in the day-to-day needs of its members, even anticipating our needs.
Timely responses whenever needed
Well Organized and works with agents, not against us (as seems to be the case with CAR).
The compilation of services--particularly the HELP desk
You are always available to help with any questions brought to you, and if you don't know the answer have always pointed me in the right direction. Everyone is so friendly and always seems to be avaiable! Thank you for all you do!
I just joined your group. So far I'm very pleased.
Resources and education program.
Convenience.
Always very helpful. Very professional. I had been with others (not by choice :) and always glad to be back with MORE.
Everyone is very helpful and I get prompt service .
I have called the board office before to get answers to be told something different months later. I understand that happens...I'm neutral.
Courteous and professional services with useful information, reminders provided.
Regina Jordan in Education and Mary Ellen in Accounting are GREAT! Both of these ladies are always so kind, patient, helpful and so willing to assist in whatever way possible to resolve problems & issues as well as provide information and assistance for future needs.
Very nice and knowledgeable people.
Friendly customer service.
Mainstreet Rocks!!!!
Education and quickness of response to questions.
I'm using very all the forms, this is what I like they are easy to work with