Guest Testimonials

Always reliable serviuce.

Quick and easy

The car was safe, the lot is plowed when it snows and the shuttles run frequently. During my last trip I arrived at 3:30am and was promptly picked up and returned ~12:30am and was promptly picked up a second time. Very reliable staff and services.

Your prompt service, updates, your app with up to date info, alerts and simple scan and go. Shuttle service is good too.

I had a small issue though. While going out from the parking lot, I got the prompt that I had parked in covered parking instead of uncovered for which the discount was given and now the discoun won't applicable. After talking to service person there, the issue got resolved but this was not expected.

Professional organization .

Convenience, covered, self entry, friendly associates

I like how close your lot is to BWI, it makes it quick and easy to just park and fly! Your staff is very helpful and I appreciate their help.

Easily accessed; frequent shuttles

Easy Access, prompt pickups

Absolutely will use this for parking while I travel. Really reasonable rates. Drop off at the airport door. Loved not having to unload or load luggage into the shuttle. When I returned walked out to the shuttle and went to my car and again luggage loaded for me. The staff from shuttle to gate were so helpful and kind.

Your drivers!

Ours have always had a smile when we get on,; not fakey nice & always pleasant. Help with the luggage.
Different lots have different prices which helps in planning our travel. Like your app; I could figure out what to do.

Everything

Secure and friendly people. Love the free water!! Much needed after a long flight.

Thanks

Convenient, Prompt, Friendly

Very nice drivers. Very little wait time to be picked up coming or going

The Convenience!!!!!!!

The employees! Drivers are professional, courteous and incredibly helpful.

Everything, price paid, service, quick and easy, good location.

First time using; had problems in that my driver window would not return up. Upon return, saw that the folks tried to get up and indeed was with 2" of being completely closed. Left some valuables accidently and nothing was disturbed.

I like your service very much, and will use it again in the future.
Have is one thing I would like to see fixed.
The large sign on the Parking Spot location 1 does not have a number 1 on it.
The Parking Spot 2 has a large red number 2 on the sigh over the entry area.
It would be a good idea to add a red number 1 to the sign at the number 1 location.
This would be very helpful for people who are first time users of your service.

All sign shops can make a large single stick on plastic number 1 that could be applied to your
existing sign.
I will be using your parking again soon,
Rob Last name removed

Easy to use, picked up immediately at The Spot and at the airport on my return trip!

Predictable convenience.

People

Pick up/drop off directly from your vehicle is really nice, especially in cold weather.

Easy dropoff and easy pickup after calling.

The drivers are very helpful and considerate. On my last trip, I realized my glasses were not in my bag when I got on the bus. We were still in the parking lot, so I asked the driver if he would go back by my vehicle so I could get my glasses. He said that would be no problem. Thankfully, I found my glasses laying on the pavement by the car door. I really did appreciate the driver driving back to my vehicle. It would have been tough without my glasses.

I like the efficiency of being picked up shortly after parking, the driver handling my luggage for me, and the quick trip to the airport. Upon my return, the process was equally as efficient. The driver’s were super courteous.

Very convenient to the airport. I do wish Parking Spot 3 came more often. Seems like Parking Spot 1 & 2 are always waiting for customers but Spot 3 we always Have to wait much longer.

We had parked in general parking since 2005. About three or four trips ago we started parking in your lot. Outstanding option. Easy access in and out. Nice to have covered parking in the winter and the summer for when we return from our trips. Drivers are helpful and friendly. We had lost our ticket to find our car and the driver made us feel like almost everyone does. :). We found it easily. Good value for the service compared to the general airport parking and little service in comparison. We are hooked on The Spot!

Easy to park. Great car door-to-door service. Helpful and cheerful employees.