Guest Testimonials

Friendly and prompt drivers...convenient locations and expellant service

This was our first experience w the spot n it was convenient affordable n the employing drivers were friendly n courteous. We w definitely use ur service in the future.

Love the parking spot. Just wish the rates were more consistent and not increased at holiday travel times.

Excellent customer service. My car battery died and the crew not only helped me jump my car but cleared the snow off of it too.

Very convenient. Drivers polite and helpful.

Location, friendly staff, timely pick-ups.

Quick pickup at the car and quick pickup from the airport to the car. Depending of the driver it could sometimes be tricky to find the car. Numbers at individual parking lots could help.

It was door to door service. I liked the staff and the timing was great.

I like thst ai can reserve a spot. The shuttles run often snd I never wait for long. The staff is friendly and helpful. The Parking Spot prices are a great bargain comoared to ride-share options.

Reliable service. Helpful staff.

You actually answer the phone when we call for pick-up. Employees are usually pleasant and helpful when they can be. Car seems well protected and pick-up/drop-off are usually fairly prompt. Pricing is reasonable.

Easy access to terminal and back. Friendly drivers

Easy access and great service from the drivers.

Used your services in Atlanta and now when I'm in Orlando. Love the idea that you will be there waiting.

Easy parking close to LAX with discounts for parking on the roof. The best transportation buses to LAX with friendly and helpful drivers. And the buses arrive frequently, so you don't have to wait very long. At the Sepulveda location, the bathrooms are very clean and bottled water is provided free of charge. The Parking Spot takes all the stress out of getting to the airport on time.

Convenience and reliability.

Customer oriented and timely!

At the beginning of my trip, I left my cellphone in the car. The TSA fellow insisted I go back and get it. Someone at your lot went and retrieved it for me.

My brother called the lot to ask if they could puff up my tires as when I arrived one of them was at 27. I was worried what would happen after a two week stay. The tires were taken care of when I got back.

I had trouble setting up my account and the gal at customer service got me all straightened out.

Due to all this help I will certainly park at your lot in the future.

Entering the parking structure and finding a parking spot were super easy.
Just a few short steps to board the shuttle and a quick ride to our terminal. Coming back from our trip was easy as well. Only waited 5 minutes to flag down our shuttle and we were back in the parking structure and back to our car within minutes.
My only issue is that the prices per day have risen tremendously over the years and I may consider not using The Parking Spot in the future unless discounts or coupons are issued to long-time members such as myself. Give us an incentive to pay those higher prices.

All the employees I interacted with were great! I needed extra help with checkout and the attendant was so courteous and helpful. The drivers were so positive. A wonderful experience overall!

Service is great and the drives very friendly!

Once i got used to a new system, I really like it. It's so easy to make a reservation, check in, and pick up my car after my trip.

Very convenient, friendly shuttle drivers, reasonable price

reasonably priced, secure lots, & good quality

I like being able to book a spot in advance, and I like that the vans are typically at my car by the time I get out of it.

Prompt, friendly service.

The service is great and I'm sure the lot will improve once they finish construction. It made for quite a challange to get out.

The driver was very professional.

Shuttle
Friendly service
Helpful kind staff
Ease of travel

Ease of booking, easy enter and exit, quick pickup. I liked the old downstairs airport pickup better then the new p/u location, but I realize that's not under your control.