Guest Testimonials

It was easy to book the reservation! I appreciated the perks and ease of being picked up quickly and then to airport! It was very quick pick up on our return home. Signage made it easy to manage getting to our parking spot and back out! One of my passengers plans to use you as a result of this experience! 👍🏻

Convenient

I’ve been using The Parking Spot for years, and this was by far the best shuttle experience I’ve had. Our driver was incredibly friendly, welcoming, and genuinely enjoyed talking with passengers. She went above and beyond by telling us about a free car wash available with our stay and even pointed us to the cheapest nearby gas station before returning our rental car. That level of customer service really stood out and made a great impression.

The only downside is the shuttle buses themselves. The suspension is so rough that it feels like your brain is rattling around on every bump. The drivers are great, but the buses could definitely use some maintenance or upgrades. Fix the buses, and this would easily be a five-star experience!

Location

Fast, easy enter and exit with mobile app! Ms. Eunice is the most amazing shuttle driver on the planet!

It's close to the airport. You offer a Military discount, and I feel safe leaving my vehicle there. Also, the vans run on good schedules.

It was nice and easy. Friendly staff, easy to use. I'll use it the next time I fly.

Always great service !

because it's a super fast service and the staff is very friendly

Friendly and fast service

Very easy to set up ! Pick you up right at your car and drop you off the same way . The price is very reasonable as well

Ap
Convenient
Covered

I like how easy it is to book a spot at the Parking Spot North. As soon as we pulled in and parked, the shuttle was there to pick us up. The driver handled our luggage completely which I appreciated. We got a card with our parking location indicated on it. The driver was waiting for us in the shuttle when we left baggage claim upon our return to BWI. The driver was very pleasant and helpful.

Easy in/out to Lambert.

This is easy with the mobile app. Reserve, scan in, the shuttle is quick and on my return the shuttle is quickly a nd easily available and scan out. Quick and efficient!

Generally great customer service from beginning to pickup, and return pickup to exist. I feel safe and secure.

Very easy to park and a van was there to pick me up. Very helpful with luggage. Return for me was a little different because I was dropped off near the entrance as my traveling buddies turned in the rental car. I was able to get my car and leave. However, no bottle of water was given to me as I left the entrance.

Quick and easy

While it does take an additional step to call for your shuttle, we feel your staff is always prompt to get to the pick up.

Last trip however, while there were three shuttles in the lot, it took 20 minutes to pick us up from covered parking to get us to the airport. It was frustrating to see the shuttles responding to all the new cars pulling in to exterior parking while we had to wait. One shuttle after another filled up and drove on. I give you a 9 to recommend, but this last trip from the parking to the airport was frustrating.

Pickup at car, assistance with luggage.

You are quick and easy and my car is always waiting for Mr from valet

Convenient and economic

Good location, pricing and covered parking.

Nice drivers who are almost always helpful with luggage. Fast service, good price.

What I am really irritated about and the one thing that might make me try another vendor is that you save all that front parking for premium members and it’s almost always empty forcing everyone else to squeeze in the back section of your lot. I used to be a premium member under the prior ownership because I use your service a lot, but the new owner has relegated me and others like me to general service level. It’s an annoyance and rubs me the wrong way every time I come in there and see all that empty space

Everything was great from checking in, to parking, catching the shuttle to and from, and exiting the lot.

Associates very nice, website easy to use, I don’t worry about my car when on vacation!

Prompt service. Convenient. Covered parking. Good reliability.

Your services are SO organized! I am amazed every time I park at ATL. I fly internationally often and your drivers are always so helpful with luggage, respectful and courteous. Recently I left my phone in my car and the driver was so patient and understanding - and took me back to get my phone! (We were not very far away from my car). The pickup at the airport is quick and efficient which is much appreciated after a long international flight! Keep up the great work!!

Safe Secure and great people's

The shuttle service was fast. The drivers were nice. Easy to enter the gate.