Zerorez Boise
2807 South Cole Road
Boise
ID 83709
United States
  • Phone: 208-383-1000

Average rating: 9.4 out of 10 based on 10976 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 29, 2022 — Rated 10 out of 10 by C.F. Zerorez Boise
What do you like about our products and services?

Great job and friendly, professional staff. Love that you can book online…that’s what won my business over the other guys. And glad it did because the job was really well done.

Report a concern   December 28, 2022 — Rated 5 out of 10 by R.M. Zerorez Boise
How did we disappoint you and what can we do to make things right?

The tech. left the door open while working inside my home, he didn’t wear booties and he didn’t shut the front gate once done with job. I had to ask home to close front door as much as possible. He was a nice young man who did take time to explain process. He just needs to remember etiquette!

Report a concern   December 25, 2022 — Rated 10 out of 10 by K.N. Zerorez Boise
What do you like about our products and services?

So easy to schedule online. Tech showed up on time and was very friendly and efficient

Report a concern   December 23, 2022 — Rated 10 out of 10 by B.A. Zerorez Boise
What do you like about our products and services?

Never had a bad tech. They are always so professional and knowledgeable, and the quality is always there for the job done.

Report a concern   December 23, 2022 — Rated 10 out of 10 by Katherine Biddle Zerorez Boise
What do you like about our products and services?

Everything

Report a concern   December 21, 2022 — Rated 10 out of 10 by G.L. Zerorez Boise
What do you like about our products and services?

Great results and technician was helpful getting the most benefit out of the visit.

Report a concern   December 18, 2022 — Rated 10 out of 10 by Michelle Moffett Zerorez Boise
What do you like about our products and services?

We have used Zerorez on at least two other occasions and have always been very satisfied. This time, the technician was not as thorough as he should have been but Zerorez immediately came back and recleaned the couches and did an excellent job. The couches ended up being cleaner than we expected they would be. Thank you for the excellent customer service! We will definitely be calling again when we need furniture our flooring cleaned.

Report a concern   December 17, 2022 — Rated 10 out of 10 by E.B. Zerorez Boise
What do you like about our products and services?

Cody was a very clear communicator and I appreciated his extra touches. Our home feels nice and clean.

Report a concern   December 17, 2022 — Rated 10 out of 10 by Heather Neace Zerorez Boise
What do you like about our products and services?

Loved that it didn't smell like any chemicals, I am very sensitive to synthetic smells so I am really happy the carpets smell like nothing!

Report a concern   December 17, 2022 — Rated 10 out of 10 by Lisa Fritz Zerorez Boise
What do you like about our products and services?

No smell, clean and dried fast. Isaac was Very friendly, professional and efficient. Will definitely recommend!

Report a concern   December 16, 2022 — Rated 10 out of 10 by K.S. Zerorez Boise
What do you like about our products and services?

Arrived early. Very fast and efficient. Carpets looks great

Report a concern   December 14, 2022 — Rated 10 out of 10 by J.W. Zerorez Boise
What do you like about our products and services?

I thought that Nick was very professional and helpful. He did an excellent job on our carpets and was well informed. He was able to remove a stain that hadn't be removed in prior visits. He helped set up our fans and communicated with us well. He is the best Zerorez employee we have ever had work in our home. I would ask for Nick the next time because I was so pleased with him professional and he was thoughtful and kind.

Report a concern   December 13, 2022 — Rated 8 out of 10 by L.K. Zerorez Boise
What could we do to improve?

I was very happy with the results and with the hard work by my technician Nick.

One issue I did have, which I'm not mad about, I just wanted to let you know that the product that was used on our wood floors (maintenance coat) accidentally got splashed on my dishwasher and my stove. They are stainless steel and I can't get it off. I'm not sure what to use to get it off without ruining the finish. It is also on my countertops from the bottom of the jug of the product was set.

Any suggestions?

Report a concern   December 11, 2022 — Rated 10 out of 10 by Shannon Harman Zerorez Boise
What do you like about our products and services?

I like the quality and price.

Report a concern   December 10, 2022 — Rated 10 out of 10 by T.R. Zerorez Boise
What do you like about our products and services?

Explanation of products and what they do. Professionalism and quality of work.

Report a concern   December 10, 2022 — Rated 10 out of 10 by H.V. Zerorez Boise
What do you like about our products and services?

Punctual, affordable, and Nick was very friendly and courteous. He even called to inform that he'd be able to stop by earlier than anticipated. Overall this was a great first experience with Zerorez and will definitely continue to do business with them.

Report a concern   December 10, 2022 — Rated 1 out of 10 by M.M. Zerorez Boise
How did we disappoint you and what can we do to make things right?

It appears the bottom of my cushions were not cleaned as well as they could have been. I found dried food stuck the bottom of one. Plus, while the furniture is cleaner that it was, it isn’t as clean as I had hoped they would be. Maybe it is stained permanently and there is nothing that can be done. I don’t know.

Report a concern   December 9, 2022 — Rated 10 out of 10 by M.D. Zerorez Boise
What do you like about our products and services?

Incredible results. Professional technician Doesn’t try to oversell. This is my 0th time using Zerorez. I won’t use anyone else.

Report a concern   December 9, 2022 — Rated 10 out of 10 by Wayne Wierson Zerorez Boise
What do you like about our products and services?

I think his name was Cody, he called before to let me know he would arrive at 8:30 and he was on time, explained what he was doing and got straight to work, did everything he said he would and was gone in about an hour. Very efficient and knowledgeable Would like to request he return in 6 months to clean the carpet again. He really knows what he is doing.

Report a concern   December 9, 2022 — Rated 10 out of 10 by K.B. Zerorez Boise
What do you like about our products and services?

From my research and actual, personal experience comparing services and results.

Report a concern   December 8, 2022 — Rated 10 out of 10 by Aaron Blake Zerorez Boise
What do you like about our products and services?

My bedroom carpet doesn't smell like dog pee anymore!

Report a concern   December 8, 2022 — Rated 9 out of 10 by M.C. Zerorez Boise
What do you like about our products and services?

Levi did a great job. Very professional, thorough and efficient.

Report a concern   December 7, 2022 — Rated 10 out of 10 by D.P. Zerorez Boise
What do you like about our products and services?

On time did a good job

Report a concern   December 7, 2022 — Rated 10 out of 10 by M.F. Zerorez Boise
What do you like about our products and services?

Very easy to schedule, both technicians that have come to my house have done a great job!

Report a concern   December 7, 2022 — Rated 6 out of 10 by J.H. Zerorez Boise
How did we disappoint you and what can we do to make things right?

The results are just OK. Not sure if another method would have had a different result.

Report a concern   December 7, 2022 — Rated 10 out of 10 by Marla Lindsay Zerorez Boise
What do you like about our products and services?

They were so responsive to our emergency cleaning need. Our job took two visits, and each time the technician communicated clearly what he was doing, and never tried to over-sell their services. ZeroRez definitely saved our brand new carpet. We appreciated the precautions they took to protect our flooring and walls from their equipment.

Report a concern   December 6, 2022 — Rated 10 out of 10 by Cheryl Jablonski Zerorez Boise
What do you like about our products and services?

Absolutely wonderful! I filled out a contact form online on the weekend wondering how to go about getting a quote. The next business day I received an email from Tyler and a few emails between us, with questions and answers from both ends, he gave me a quote and ZeroRez could have been out that week. We opted for the following week due to our own conflicts though. I received a text & email follow-up and confirmations. The day of the cleaning Travis called and let me know he was to arrive in about 20 minutes, which he did. Travis was so knowledgeable, professional, kind & respectful of our home. He offered suggestions due to us having cats and prior cat stain/odors and all were within what we considered reasonable so went with those suggestions. He did our living room, family room, 2 flights of stairs with a middle landing, hallways & 4 bedrooms all by himself and it turned out beautiful! This is 18 year old carpet that's never been professionally cleaned and it looks nearly brand new! I am so pleased with Travis, Tyler & ZeroRez I'll be recommending them to my co-worker who told me to let her know how they are!

Report a concern   December 6, 2022 — Rated 10 out of 10 by J.W. Zerorez Boise
What do you like about our products and services?

Great! The technichian was amazing and detailed at his job. Very thourough!

Report a concern   December 5, 2022 — Rated 10 out of 10 by Jd Fuller Zerorez Boise
What do you like about our products and services?

No chemicals - friendly rep - no soapy residue left in the carpet - smells amazing - will definitely be using services again in the future.

Report a concern   December 4, 2022 — Rated 10 out of 10 by K.S. Zerorez Boise
What do you like about our products and services?

Cory did a great job! Friendly, professional, and did a great job cleaning our carpets and sectional.


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