- Phone: 208-383-1000
based on 11708 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We are so happy with our carpets. They turned out so good. Even some stubborn stains came out.
I really like the tech who came out. He was helpful, careful, and I felt like I could trust him. This is my first time using the service and it has been less than 24 hours since it was completed, but so far we are happy. Our carpets are old and we knew there would be some things that would not come up, but overall we are happy. Time will tell in the next week how well this works. So far we would use them again.
Professional and fast service, carpet looks great, will definitely recommend to my friends and family
Our technician was prompt and detail-focused. Protectors were placed over floor trim corners and all our rooms were thoroughly cleaned, including a Kingsize fabric headboard. Our nine year old carpet looks new again and, as I’m writing this several days out from the cleaning, both my husband and I remain thrilled with the results. We plan to have Zerorez Boise back on a regular and permanent basis.
Our service rep, Seth, was on time and very friendly. He worked efficiently and gave us some tips on what to do in replacing our furniture. The process for scheduling through payment all went very seamlessly.
Cory did an excellent and very through job on all the carpets in my home. He did not rush for which I was very happy. I highly recommend Zerorez.
The carpet cleaning is awesome!
Carpet looks like.new when finished and doesn't have the chemical smell to it!
Fast, did a great job and friendly
The “coupon” in the mail with other coupons wasn’t a discount at all. That was purposeful deception. The cleaner young man was fine.
There were some stains that I feel could have been discussed before or during the cleaning. After everything was packed up the technician ‘those are some tough stains, maybe next time I will bring other stuff to get them out’.
Great cleaning service! Technician was friendly, on time and did an awesome job! Our second time using Zerorez, we will use them again.
Jacob did a super job. Really went the extra mile taking time to get the carpets as clean as he possibly could. We are very pleased with the work.
Levi was extremely polite and tried his best. We both agreed that my house didn't smell like urine, but I told him that I had a cat and and older dog that had seizures. He offered to use the black light and he did indeed find several spots both from the cat and dog. There were a few spots upstairs but the majority was in the closet under the stairs. And it was significant, I was shocked, because it didn't have a smell and I suspected that was because we periodically spot treated the area while she was living here and assuming she missed her litter box. Boy, were we wrong. He quoted me a price to remove the spots/odor. I asked if it would be worth treating or if I should just replace it. He assured me that he could treat the areas and that he would need to go over them many, many times, while smelling each area along the way to be sure the smell was gone. What that did was resaturate and ignite the dried urine and the smell was overwhelming! I woke up a 2am with my eyes and throat burning. The carpet was sodden because of all the passes in an attempt to remove the odor. I immediately ripped out the carpet to find the subfloor was also soaked. I paid to have to odor removed and had i known this was going to happen, I would have rather taken out the dry carpet and replaced it and saved my subfloor. Now, I not only have to replace the carpet, which should have been recommended, but not my subfloor. And I paid to have the odor removed with assurance. My entire weekend ruined from the newly released urine smell. Every person that has come over can smell it at the door. Except Levi, he did ackowledge that the torn out carpet did 100% have urine odor still on it. Again, Levi was just doing his job with the equipment he has. But with his experience he never should have proceeded with treating that area and assure me that it would be odor free due to the subtopical treatment. Nobody could achieve that, there was just too much. I've never experienced damage like that to carpet, I was trusting the professional on what would the best choice. What a huge mistake.
Easy to make an appointment. The tech was careful to not cause damage to furniture and walls. Thoroughly cleaned carpet.
Even after having everything vacuumed and cleaned we found a lot of hair and small items in the carpet. I am still working on cleaning it.
I recommend a better explanation of the cleaning procedure - and expected results - at the time of initial call. In our case, we had floor tile & grout cleaned, and had expectations the tile would be more vibrant and glossier than what actually resulted.
The service technician did the best job she could do with the floor and was courteous and professional throughout.
Friendly and courteous guys who did the carpets/furniture cleaning. They did an outstanding job of cleaning. They arrived as scheduled, which is a plus. I highly recommend this cleaning company. Top notch!
Both Joshua and Ash were beyond my expectations. Did a great job and were personable and hard working. My carpet looks new !!
Great customer service.
Kegan with Zerorez was friendly and professional. He was very knowledgeable and did a great job.
I like the amazing customer service and the ease of making appointments.
I appreciate that chemicals are not used, just pure water. The carpets were relatively dry with only a few spots wet to.touch. it dried overnight. The technician was polite and respectful. Very pleased with the results.
He told me what to expect.
I WAS THRILLED WITH THE CARPETS... AND THE GENTLEMAN WHO DID IT HE WAS VERY NICE AND DID A WONDERFUL JOB.
Carpets look great. Dried quickly.
Good job!!!
On time arrival, technicians wore booties, sofa looks much better, dried in just a few hours.
None of the stains came out of my carpet even though the sales person said they would. The manager was rude and condescending and did not do anything to fix or remedy the problem. I would never recommend this company to anyone. Their products don’t work and their customer service is terrible.
Logan was a great service technician and was able to get out all the stains. He wasn’t pushy when recommending additional services. The carpets look and smell great and were completely dry by early evening.