- Phone: 208-383-1000
based on 10976 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything!
Told my husband he would be hour to hour an half and only was there for 45 minutes and then it was extra to clean the carpet in the main bedroom. Talk about money money money. And then, he gets a tip? Come on people senior citizens are not made of by money. Last time I use Zerorez, thank you!$
Friendly, quick, easy, clean
We have used ZeroRez for multiple different residential and commercial cleanings and have never had an issue. We had a scheduled a cleaning May 27th. The technician was great, very polite, and did a great job with the cleaning service. However, the day after, my husband noticed a large chemical looking burn on our front lawn next to the sidewalk, the patch was completely brown and fried compared to the grass around the burned area. That burned patch was where the technicians truck was parked and where he has his hose laying. Zerorez damaged part of our property that was not part of the cleaning process. It was memorial weekend and I called multiple times and they weren’t open. On May 30th I contacted the main number and let them know the situation. Heather said to email her photos of the issue and she would forward the the technicians manager. She offered to give me credit on my next cleaning (before I sent photos or spoke to a manager about it, and I told her that after this damage I didn’t know if I would book a service again). I have attached the email I sent her and the photos. She emailed back on June 3rd, with a “he said” response from the technician manager and that the grass would grow back while watering it. She also acknowledged that wasn’t the best answer but didn’t have anything else to say. I emailed back on June 3rd stating my frustrations and concerns about how as a customer was brushed off when I had an issue of my property being damaged. I asked for a manager or owner to contact me directly to speak about how Zerorez handled the situation. I still have not received an email back or phone call.
A great carpet cleaning by the technician, does not mean that ZeroRez can damage our property during the process and take zero responsibility or accountability as a company.
The email response Heather sent that was supposedly what a technician manager told her to say is definitely not following the “our process, our people, our promise Moto or the “gotta love or guarantee”
Sebastian did an excellent job of deep cleaning all the carpets in my home. I am very happy with how they turned out.
Very good job.
Thank you.
We had a great experience with zerorez.
Our technician did an excellent job, and gave us good advice on keeping the carpets cleaner!
Workers arrived on time, were very polite and explained everything they were going to do.
They did a great job of cleaning my carpets and loveseats. They cleaned up after themselves and left the house clean and without any pet odor.
Clean products, no chemical smell. Techs are always well trained and on time.
No soap residue
Our technician showed up on time and was very courteous and conscientious. He did a great job on cleaning our carpets and and protecting our walls.
The guys did a great job
Did a good job for reasonable price. Cushions look a alot better.
Sebastian was very knowledgeable and helpful with options for our cleaning experience. He was efficient and thorough. The job turned out great.
Online scheduling
No harsh chemicals
Expedience of the team
Thank you, every carpet is lovely and smells great. Thank you for sending
Sarah M. She is a very hard working, efficient, and pleasant individual.
Very professional and I love that they guarantee "no smell". Great job and so thankful to have the pet stains fully disappear!!
Great job Sarah was very professional and pleasant to work with.
We had to come out to deodorize your house. The order still remains just as pungent if not worse after the tech left. I don't believe that your system is very good especially for deodorizing. I think I should get a refund or at least another cleaning that will actually work. I own my construction business and definitely will not recommend you guys due to the foul odor that is still left in the house.
Travis was professional, friendly and did his job quite well. I am very impressed
Appointment was easy to schedule and Service Technician arrived on time as promised.
Love zerorez the only business I will have clean my carpets
Your technician was awesome and is a guru at his craft!
A clean product and the response is very timely. The cleaner came early and was very friendly.
Jacob did an excellent job and explained everything thoroughly. I will request him next time.
I've used ZEROREZ for over a decade in my homes. Highly recommend! Professional. Kind. Excellent results.
Extremely professional. Scope of work thoroughly explained. Great care to not scratch or mark up walls with hose. Our tech, Victor, showed the upmost consideration to our needs and provided detailed attention to troublesome areas, which were carpets, tile and upholstery. Top drawer service 🤛
Good service and products!
The techs were very professional and friendly, and they did a great job.