- Phone: 208-383-1000
based on 10976 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality and Service
The call center (I don't think it's local) told me I could have a specific tech do the job. A friend in my office informed me 3 days prior to my appt that the tech wasn't working the day of my cleaning. I called the call center, and then the local owner called and said he'd be the person to do the job, the other tech did not work that day. Then someone else (not the owner) showed up on my doorstep. I don' appreciate being misled. I don't think they did a better job than another company. I was trying to support a local business, but I didn't care for the handling of the process.
Great techs; great results
Does not smell,Looks good when done.This is my second year having them come.
Everything.
The chemical free process and the protective product that was applied.
We had you last Tuesday. The service was great as well as Carl who did the cleaning. I have noticed that the traffic areas are retiring to the pre cleaning status. I do not know if this is due to the standard grade carpet . The carpet is only 1 year old. Name removed
First, I liked the information given ahead to know how to prepare. The reminder phone calls and the call right before arriving was great! Dave was very personable, thorough, and explained services perfectly! I was impressed with how clean and professional everything was--even the Van. All the little extras (mints, etc) help people to remember the name. And I haven't even started on the results of the cleaning! I came home to beautiful carpets! The upstairs looked so much better than I ever dreamed...they were soft, revitalized, not sticky at all, so brightened up and dry! I had pet odor & problems downstairs and was considering replacing the carpet. However, it was totally worth the extra to have the professional pet stain/odor removal done by Zerorez. I am totally impressed with the results and can't compliment you enough! Thank you so much! I will definitely tell others about your service, I will have you again in the future, and I have no problem with you using my name to promote Zerorez. Kevin Miller's (KIDO Radio) comments were right on!
Linda Troyer
Really made a difference in the carpet! Carl (I think that was his name) was excellent to work with. Very pleasant and informative.
outstanding service
My carpets look great, friendly employees, easy to schedule and carpets were cleaned in an hour!
Carpets looked great, finished fast , and he was very informative.
Very nice guys that came to do carpet . They explained the services well. They were fast and did a great job.
David was very knowledgeable, took time to instruct about best ways to clean our products, and did an excellent job. I could not be more happy with the cleaning job he did on our ceramic tile and very dirty cream colored grout! fantastic!
I liked being able to use the Internet to schedule the appointment. Also, the technician was very professional and friendly.
Love that no soap is used! No Residue, No dirt! Thanks for a great job!!
No soaps and chemicals. Also like the vacuum extraction.
Clean, not crunchy and your techs are always so polite and professional.
Helpful, professional, pleasant technicians who did a first-class job.
done a good job, and that's what I paid for
Not knowing much about your service, I decided to try it. I had three rooms, a hallway and three pieces of furniture cleaned. Carl, the technician, was very pleasant and helpful with explanations as to just what the process was, how it worked and what he was doing. The carpet is about 9 years old and has some wear areas that he explained there is not a whole lot he could do about but nevertheless he tried and was able to improve upon them quite a bit. We've moved everything back in and it looks great. I guess we'll see how long it holds up. Thanks.
When the first cleaning didn't turn out as good as I thought it should, you returned and did a redo and focused on the spots that didn't clean up the first time. The rugs now look great.
My carpets and couches look amazing. I also really appreciated that I asked them to clean my couches and even though it was late in the day, they did a fantastic job. Also, I can breathe easier in my house. They took out alot of dirt out of my house. I would recomend them to anyone.
The level of care is ideal. The service makes you feel that they sincerely care about the results and your satisfaction.
I was disappointed that several spots remained, although lighter. I thought they should come out. Another spot was from red wine and I do realize that is very difficult so I accept it but the others I thought should come out.
We schedule our appointment online for 2-4 in the afternoon. Curt showed up after 6 (he called to let us know he was running late). After he left I was inspecting our sectional and noticed a lot of dark stains that were missed on the edges and corners. I took a damp rag and was able to get the majority of the stains out myself. I thought that's what we were paying you to do! Curt was very courteous!
The rep was nice and looked professional. The carpets looked great despite being very old.
The cleaning was awesome and the guy who cleaned was awesome and friendly and we would request him any day! The only thing we had trouble with was we scheduled 2 weeks ahead and asked for the earliest appointment due to the fact we HAD to be on the carpet later that day and they assured us there was no one on the schedule and it wouldn't be a problem to put us first. When contacted about coming they didn't come until the 7pm. It was a little disappointing. Other than that it was a great cleaning.
The guys (Dave and Chad?) were great. Very professional. I appreciated the method used since no chemicals are advertised. That said, main living area that was done wasn't as claen in the traffic areas as I had hoped. The carpet is getting 10 years old and will be replaced this spring / summer. Thanks.