- Phone: 208-383-1000
based on 11708 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt, courteous and professional.
The technician was very professional/polite. He let me know what he was doing during every step of the process. Because of a recent pet biological incident, he informed me of the extra steps/cost that might be necessary. He ultimately said there was no problem. I appreciated his honesty, because I wouldn't have known the difference and he could have billed me for something that wasn't necessary. Thank you for employing honest people and for having good business practices in place.
Great cleaning technology, knowledgeable & helpful professional service tech, great cleaning job, safe for carpets and family, reasonable prices. The best carpet work we have had yet.
My carpets came beautifully clean including stains. Your technicians were timely,polite, and knowledgeable.
They do a very thorough job on my carpets
This is the third year and very pleasant and professional
My carpets have never been so full and bright since the day I bought them. ALL the bad spots are completely gone and Dave was very happy to answer all of our questions and make us comfortable. We're are glad Ray Roehl brought you to our attention. You will forever be our carpet cleaners! Thank you, First name removed and Dale Last name removed
You do a great job. Love my carpets.
Skilled technician.
Everything! Rugs came out great and wonderful customer service!Nick Jones was so informitive with all our questions. Told us about the empowered water in the spray bottle and he tried it and we bought a bottle! I will always use your company and products.Way to go Zerorez and Nick Jones!!!!!!!!!!!!!!! Larry Davis.
I like the no chemical type of cleaning and how clean the carpets and tile are when done. They stay cleaner longer than with the other systems.
FRIENDLY KNOWLEDGEABLE PEOPLE WHO GET THE JOB DONE ON TIME AND KNOW WHAT THEIR DOING
Awesome customer service! They really do honor their gotta love it guarantee! Friendly techs too.
I had a quote done for carpet cleaning in February. I walked through with the gentleman pointing areas of concern due to existing stains. Because the home was going to be a new purchase, I didn't know what the stains were or how long they had been there. To my knowledge at that time, there was no mention of any extra cost to try and remove the stains should they not come out during the cleaning. After the cleaning on Friday April 17th, several stains remained. At that time we were told that it would be an additional $20/per stain removal attempt. Realizing that this could turn into quite an expense, we opted to attempt to remove the stains on our own. We continue to work on this and have been successful with most spots. I guess I had anticipated that the high traffic areas, ie stairs, the location around the bed, etc. would have looked better. Had I had the time, I would have cleaned it myself with my rainbow, of which I feel I will have to do anyway.
great service and communication
Mostly that you are "green"!😊
Excellent customer service. Technician was friendly and willing to work with us to determine what services were appropriate. Curtis had a great attitude, was willing to explain everything and very friendly. And no chemicals, sticky residue, yucky smell.
The technicians are professional and effecient. The service is excellent. The pricing is fair. The results have been outstanding.
Friendly technician, better than expected cleaning results.
On a service level the Zerorez employees that came to my home were professionally dressed, wore shoe protectors, and were on time. They worked quickly and made sure that I understood how the cleaning process with their product worked.
Your staff
Zeroerez was suggested to us as an excellent company with an excellent product and would not be disappointed and we weren't.
Your employee stayed and did the tile floor a second time as the initial cleaning hardly improved the appearance of the
Grout. I was very pleased with the result when he left.
Please assure him that the broken flower pot is not an issue. He was very concerned. No problem for me to replace it .
I would have him return when I need your service again
I found the person very personable and professional. He was knowledgeable about the products and explained the whole process to me.
carpets that feel soft and smell fresh, they look clean and bright
Zerorez is the best ever way to clean your carpets! Thank you Sebastian!! You are a knowledgable, conscientious, hard worker. See you next time!!
Very friendly, efficient, and helpful. Service was excellent! End results better than competitors.
The promptness of the service and the quality of the cleaning.
Prompt and professional. Sebastian did a great job. I am pleased with the results and look forward to having Zerorez come and clean again for me.
YOUR TECHNICIANS EXPLAIN WHAT THEY ARE GOING TO DO. KURT WAS VERY COURTIOUS HE DID A VERY GOOD JOB OF CLEANING MY CARPET AND DID EXPLAIN WHERE SOME MINUTE SPOTS STILL SHOWED A DARKNESS DUE TO CARPET DAMAGE.
I'm very disappointed with how dingy my carpets look since they've dried. I thought it might be my imagination or just shadows but others who have come in my home don't think it looks clean😕