- Phone: 208-383-1000
based on 10976 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
you are not adding more soap to my carpet like other cleaning agencies do.
The process is well explained and the carpet is nice and clean and I do not feel
the harsh residue from your cleaning.
Carpets and chairs look great. The young men were very professional and helpful
-charged almost $800 before my carpets and furniture were cleaned is concerning. When I asked family, friends and co-workers how much did they think it cost for me to get my carpets and furniture cleaned, they weren't anywhere close to the amount I paid. They were stunned how much was charged.
-charged for 16 stains. There were not 16 stains on the carpet. He wrote the bill before he even cleaned, and I was there when he wrote the bill, and he definitely wasn't looking for stains prior to the bill writing. (In fact, there was and is still a stain on a bedroom carpet that he didn't get cleaned. I guess his limit was 16.
-was to be called when he was done cleaning to let me know so I could return home. He started cleaning at approximately 10 a.m., and by 5:30 p.m. still had not received a call. He never called.
-hot water from kitchen sink was streaming (small stream, but still streaming) from faucet when I arrived home. (He stated he got a phone call while use the kitchen faucet, and he just got distracted.)
-residue was left in several places on the hardwood floor. I cleaned it up, for didn't feel confident that he would clean it properly.
-scratches were left on my hardwood floor, but he stated there was no way he could have scratched the hardwood floor...I guess it was just a fluke that it somehow was there after he left.
-wall on each side of the stairway was chipped - numerous places...and it was obvious it was by him, for the wall/paint chips were on the carpet when I got home. He touched up the paint.
-when I scheduled with Zerorez, it was stated that the carpets and furniture wouldn't be as wet as other carpet cleaners and that it wouldn't have that stiff feel to the carpet and furniture...it was wet and stiff.
-the reason I made the appointment in the first place was to have an area jute rug cleaned. He stated to be before I left my house so he could clean the carpets, that he would let me know if that jute area rug could be cleaned. He never gave me the info; I had to ask him when he came back to inspect the not so great job that he did cleaning my carpets and furniture. He stated that jute rugs can't really be cleaned, that they never really look clean.
He was nice when he came to do the carpets and furniture, and was still basically nice when he came back to inspect the issues after he had cleaned, but he was denying and/or defending the issues that they didn't happen or they weren't a big deal.
It would have been nice to have felt I was a valued customer being serviced by a professional carpet cleaner.
Name removed
I really like the cleaning process. When dried the carpet feels so good on your bare feet. No sticky residue that you get with other carpet cleaners. I also really like Josh T. He did our carpets the first time and I asked for him this time. Josh is knowledgeable, meticulous, and does great work. Highly recommend Zerorez and Josh!
The representative was professional, courteous, prompt to show up, and did a great job!
Josh showed up on time and did a thorough job. I like that the products don't have a smell of any kind. Thanks for your help.
Friendly prompt service. No strong soaps (chemicals) used. No smell or residue left behind. Good cleaning results.
More honest in your radio ads.
The stains do not come back as with other carpet cleaners.
Great quality in people and wonderful carpet tech.
Friendly, fast easy, done right
you were good on the promise if you didn't like part of it you would redo it.
I made an appointment way in advance on a holiday weekend so I could be guaranteed the 1st appointment of the day because I needed to have the carpet mostly dry by afternoon. no one told me you have training meetings EVERY day, so the guy was 1 hour later than promised. He was very professional and nice. But a lot of the stains I had before the cleaning are still there & one room didn't come totally clean, even tho he went over it 3 times. Not happy with the stains that still show or your customer service people I talked to on the phone. Then I found out I was talking to a CALL CENTER, and it all became clear. Not impressed with Zerorez.
i have had my carpets cleaned for years by traditional methods of cleaning with call backs to the company for various reasons. This is the first cleaning by Zerorez and it by far exceded my expections for the cleaing my 16 year old carpet received! Done right the first time and cleaning was amazing!
Everything went smooth and carpet looks almost new.
The cleaners were extremely professional and personable. I love that they don't use soaps and chemicals. They offered more services but didn't try to hard sell me on something I didn't want.
You do not use soaps.
Friendly, helpful, informed technician who did his job well. Great results.
Residue-free and good service.
I had a stain that was not permanently removed when my carpet was cleaned in March. Your service tech came back this week and worked on the stain. It looks like it has been removed permanently. I will definitely use your company again, and I have already recommended your company to two friends. Kay Kurpjuweit
I already emailed to you my complaint as you asked and I did nit get a response. I sure did not get my money's worth when I had to go over the furniture areas because you missed them and clean a spot on the floor that the tech guy said probably would not come out. It was late in the day.
The services are diverse. The products are ecofriendly. The staff is courteous and professional. They arrive within the window provided.
Very dissatisfied. Story of tech keep changing.
Good job of cleaning old stains and carpets were left almost dry at end of cleaning. Very pleased!
I really liked the combo of the brush clean with the truck mount. Very impressed.
Got my very dirty/old carpets looking like new
Very good system
I had the rep do a pet stain removal in our hall, my carpet looks like it has been bleached. It is no longer the same color as the rest of the carpet. Thinking about calling and complaining.
Our tech was very friendly and did an excellent job. Everything in the process was done as represented by your company. I'll most definitely use Zerorez again and would certainly recommend to my friends and relatives.
The professionalism, customer service and the product itself.