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based on 20141 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Seth is always on time, courteous and very helpful. I always request Seth so can't speak about others but ASSUME you employ all trained and courteous people.
You arrived when promised and fixed the problem promptly. Unfortunately, it took 8 hours from phone call to appointment while the house was cooling off relatively quickly. This created some problems for the two young children in the house. Quicker availability would have been an improvement.
The work gets done when needed. Good at explaining the options. Courteous.
prompt, professional
I have been a previous customer! Your service and personnel have been great!
Fast, courteous, and knowledgeable service!
prompt courteous professional service men and salesman; you are here when you say you'll be here. Don't feel like I'm getting ripped off.
Nathan is great! He answers all of my questions and provides good detail about the service and results of inspection.
Do a nice job and show up on time.
Quick and friendly and professional
The people
Our furnace was checked & cleaned in a very timely manner. Joe checked & replaced the filter in our Aprilaire humidifier, also. Very satisfied with the service.
Qualified service people; reliable scheduling appointments
Friendly and honest
Very fast, friendly and efficient service! I called Standard Heating at 8:30 am with an inoperable thermostat and a very cold house. I had a tech at my home by 10:30 am that same day and had heat by 11:00. Awesome customer service!
Professionalism & courteous.
friendly, professional service person. On time. Gave us information re preventative maintenance.
Professional and timely.
I am an 8 year customer of Standard Heating. In this case, my furnace fan suddenly failed. I reported the problem and the staff quickly took care of my problem. A same-day appointment was made, and that was accelerated to the morning of the same day when another appointment cancelled. My furnace was fixed in 3 hours, far beyond my expectations. The cost was well below my expectation for an emergency repair. The employees at Standard Heating are fantastic and they care, seems like a great place to work.
On Time, neatness of Tech, informed of services rendered. Professionalism of svc rep. I genuinely felt he cared about my safety and knew his job....
Technicians are very knowledgeable, professional, and polite.
The gentelman that came to our home(Nathan)was very professional and very personable, we enjoyed having him here. He did a great job on our humidifier, we appreciate his work.
Quality of products, competence, knowledge and friendliness of servicemen, response time; competitive costs.
Your sales person did not sell me anything i didn't need or try and add on a buch of stuff.
Promptness, quality and friendliness.
Excellent diagnoses and work by your representative. Good personality (friendly, good advice).
We were going up north the day before Thanksgiving leaving a noon. so I set up a 9 am meeting, he called an asked if he could be 1 hr late and that was fine, at 10 am he called and said he was still in mpls. and would not be there for 1 hour or so.I canceled.
Service is fantastic. Service folks are very knowledgeable. A human answers your phone.
Reliable (arrive on-time).
Seth was extremely knowledgeable and helpful.