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based on 20141 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
professional, personable, polite, on time, fair
Prompt friendly service with knowledgeable technician.
reliable, professional
Always friendly, knowledgeable, and very timely. Keep it up!
Service people are very knowledgeable and professional.
Professionalism of Technicians. Friendly yet professional.
Courteous employees. Knowledgeable.
Nathan, the service technician who is usually dispatched to our home, is very professional and personable.
Depth of experience, trusted brand
The tech was really nice and polite. He fixed my heating issue with a quickness. Also, the people on the phone were awesome.
Staff from standard heating are always knowledgable and courteous .
Top notch!
Prompt, courteous service.
Help with scheduling service was excellent. Service was prompt, and repair person called to let me know the reason and cost of repair. Payment was handled with ease. Thanks so much for excellent service.
1. Prompt response when emergencies occur (when my air conditioner broke a few years ago, the saleman arranged for installation for the next day before we determined the unit to install).
2. Friendly phone staff who schedule service and tune-ups; friendly & polite service personnel who are careful to clean up after themselves.
Prompt, courteous service.
Professional, prompt, and gets right to work.
Reliable, communicative, friendly
Friendly, thorough, knowledgeable, trustworthy, efficient
We had Standard Heating come out for a service call on our furnace on 1-16-13. Our technician, Nathan, was very knowledgeable and professional. As Nathan was trouble-shooting, he explained what he was doing and why he was doing it. We felt he was very honest in his assessment and would certainly have him back for future service calls. We used Standard Heating to install a furnace/AC system at our previous house and had such great service. With our current furnace problem, we knew we could rely on Standard for a superior level of service!
Left no paperwork, did not sign the sticker on furnace saying work was done.
The technician did come back and deliver paperwork and sign the sticker, but it wasted some of my time.
Thoroughness in checking furnace and AC operation.
Efficient use of time.
Ability to call day of appointment and see about where on list you are.
Call a few minutes before actual arrival.
Leaving work area clean. Wearing booties over shoes in house.
Friendly service and timely.
All the people I've dealt with are extremely friendly. Even if I've not been home when a visit was scheduled, they were very understanding.
Techs are always punctual and knowledgeable. One frustration that I do have is the fact that they are recommending that my humidifier filter be replaced each time they visit. It seems unreasonable to me that a filter would not last the entire season -- if in fact the humidifier was installed to the water source correctly.
Nathan was very informative about the problem and the cost to fix it before the work was done. Whoever scheduled the service was friendly and sympathetic to my problem.
Charge less, although I know you're competitive.
Very thero help. Good advise. Y
Fast and accurate.
I knew what needed to be repaired and my complaint would be that I was not given an estimate over the phone. I understand that the technician would need to confirm what the problem was, and I accept that if it was something other than what I thought that the cost could change but I was still not given a repair estimate over the phone. Within a minute of looking at my furnace the technician confirmed what I had asked for an estimate over the phone.