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based on 20141 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
personal service and trusted professional relationship developed with Jason
professional staff that are polite and listen to the customer's needs.
I have used their services for over 15 yrs and am very happy with their
service...thanks!
good response to initial call or e-mail request
Clear communication on appointment time.
Great service people
Cost effective...Service people are very polite and respectful and tell you what is happening. Service is excellent.
Honesty and integrity.
the professional service and you don't try to sell me something I don't need. Honest people!
Convenient & reliable
We've done business with Standard Heating for many years -- two furnaces, water heater, air exchanger and service calls -- and have been happy with the service. Appointments are on time and servicemen have been very good.
I trust the feed back that I receive from the Technician. David has been servicing us for a long time and does a great job.
Larger discounts on parts
Friendly, honest and fairly priced service. Good service reps!
You all seem so honest and friendly. I really trust your business and employees.
Lisa in parts dept. was helpful with finding the part I needed to repair furnace, set it up so I could pick it up at supplier that day. Good service.
I have been very satisfied with Seth because of his thorough service and friendly manner.
I know he is very knowledgeable and takes his job very seriously. Your prompt service is anoher BIG plus.
Nothing that I can think of.
On time, friendly, courteous and willing to explain problems and options for repair
Extremely professional - service tech called ahead before promptly arriving. Nathan did a great job and certainly earned our trust and follow-up business. Thanks!
I'm a repeat customer--this is your third visit to my home in a year. This time, I was billed $73 for literally 6-7 minutes of work, resetting my furnace which had shut off after I was dumb enough to forget to change the filter. This was on top of the service charge. So my actual cost was $150.
I really feel taken advantage of. I had a similar feeling when you worked on my AC, but at least then you changed a part.
My recommendation to you is that you give customers a one-time "get out of jail free" card for issues like this. You had a moment yesterday where you could have made a customer for life and gotten the NPS score that you're obviously after here. I would have talked about that, posted how customer-focused you are online, etc. Now I feel like I learned a very expensive lesson about changing filters. So you schooled me, but you don't get any positive credit for that lesson. I would have learned the other way too.
In my initial dealings with you, I liked your approach and service better than what I heard Home Service Plus does. But at this point, it's probably worth the trade-offs. I won't feel bad as a result of making those payments.
Seriously, consider the "get out of jail free card" for these kinds of dumb, no-cost-to-you 10-minutes-or-less visits. Your NPS score will go through the roof.
Pricing seemed extremely high. Service was fine.
Prompt and efficient scheduling and service! The technician explained everything really well.
asked specifically to send a tech out that also knew about van e- air exchanger...tech knew nothing about them and said he would have someone call us that same day to schedule an appt and no one called and we haven't heard from you since...disappointed in your service tech as well as your followup.
Convenient, locally owned and operated, great customer service, fair prices, professional installation, no surprises
on time. super nice. 100% honets
I do now. To date the service has always been prompt, professional and very friendly. Most important, the work has always been top notch. Keep up the good work. :)
prompt, knowledgable worker, explained what he covered.
Steve took the time to go through everything in detail with us. He was not rushed, he was very knowledgeable about not only your equipment but that of competitors as well, and he was a very likable guy that appeared honest and not pushy for another sale. I like this type of sales approach.
Allow appointments to be scheduled online.
Professional, courteous, prompt, knowledgeable, trustworthy
They show up when they are suppose to and they do the job efficiently. You can always count on them!
On-time for maintenance. Friendly, helpful service over the 15 years I've owned the furnace I purchased from Standard.