- Phone: 612-824-2656
- Visit Website
based on 20141 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Timely, appreciate the call to let me know when technician is 30 minutes out, feel like you're looking out for our best interests.
Good plans and good follow through
Prompt , considerate and knowledgeable
Quick response to our call and got the problem fixed quickly.
Standard Heating has a well organized staff equipped with well-maintained trucks and equipment. It was scheduled so that different specialties (i.e. HVAC Tech, pipefitter, electrician) showed up on a staggered schedule as they were needed, preventing anyone from spending any significant time waiting for another specialist to clear out.
Your bid was the highest of 3 I obtained for very similar AC systems.
Prompt and courteous service.
The service technicians are friendly, on time, and knowledgeable. I love knowing that I won't be surprised by a problem with my furnace or air conditioner.
I like Seth. He is so knowledgeable and friendly. He is thorough and soooo honest. Very pleasant. I give him over 100% satisfaction.
Service technicians are very good.
Always on time; courteous and helpful; always clean up after themselves; work is always complete and done in a timely manner.
Friendly, on time tech, who explained the problem thoroughly and how it would be fixed.
Friendly staff! Always courteous and follow through on commitments. It's the small stuff like actually calling ahead to notify your customer when you will be at their door step is what matters. I am always happy to see my SH tech as I know it will be a good experience. Same holds true when I call to schedule appointments. The Customer service is great!
Came when you said. Have only had an appointment for service. Have not met with a sales person yet
Great service people
Dependable. Fast service. Already have recommended to friends.
Everything is always explained very clearly.
Staff is professional, helpful and knowledgeable.
Answered the phone when I called. Had a technician out that day. Friendly, knowledgeable technician.
On time...clean...knew exactly what I needed
prompt response and knowledge
I was surprised that our air conditioner needed an expensive repair. The unit is 12 years old
Former marketing person and installer did not deliver exact requirements I asked for.
I don't have humidifier in third floor due to Standard Heating's communication issue. I asked 2-3 times during installation to make sure that we will be ok without humidifier and I got "Yes" every time. But, I have to run old humidifier since it is so dry in the winter.
I like that you warrantied the thermostat you installed for me about four years ago.
thanks.
steve t
Top quality work and high accountability.
Your policy of going the extra to help the customer sets you apart from the rest!!! You don't "nickel/dime" us. The price quoted is the price!!!
You guys continually deliver excellent service. I always feel like you bend over backwards to help me. I cannot say enough positive things about you guys. I will never look for another company as long as Standard is in business!
I like how your service is organized to provide scheduled maintenance of my furnace and AC. But, what I like most is the excellent and personable service provided by Deacon. He is always on time, works efficiently and effectively, explains what he is doing to me and responds to all of my questions.
finish the work before asking for feedback
Denise (my sales contact) and the office were very responsive to the couple questions I had after the install. The installer (Mike) was efficient, along with the sub-contracted electricians, and they answered my questions during the install. Mike tried his hardest to avoid cutting into the basement ceiling (even though I told him it was fine because I plan on replacing it) and did a very clean job routing the refrigerant lines, sealing at the wall, and building all of the necessary duct work. After trying the system out I found I wanted a bit higher air flow, and they scheduled a service call the next day, increased the air flow, and re-checked the refrigerant charge. Excellent service all around.