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based on 20141 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Courteous and prompt in service calls. Reasonable prices. Answer all questions.
I like the preventive checkups to be sure my furnace and air conditioner are in good running condition before something goes wrong.
All personnel were friendly and helpful. We were able to schedule appointments quickly and easily, and were able to get our air conditioner replaced at a reasonable price within a few days.
The initial service was done quickly and professionally, at what we thought was a reasonable price. When we inquired about further maintenance, your tech at the time (whose name we can't remember), told us about your ongoing maintenance subscription plan and made it seem like such a no-brainer that we decided to sign up. The first part (the A/C inspection) was done painlessly, your tech arrived within a reasonable amount of time, and he answered all the questions we had well. We're very satisfied.
prompt and excellent service always
Outstanding service as usual. Ben was great!
Prompt, efficient and helpful. The technician could've laughed at a joke I made tho.. ;)
The Service Technician came early within the time window and he was courteous and professional.
Scheduling is easy, the technicians are always punctual and polite.
Very thorough and very knowledgeable.
I've never had a problem with the equipment or service with Standard.
Good service
Friendly, accurate, concerned about the carpert
You are always prompt and thorough and professional whenever we have had you out.
The techs are better than the office/call-in experience. Once someone looks up your account over the phone, they should know you have a contract with the company. Its like when you have a higher level of frequent flyer miles, you have a different level of customer service. Also, you should include emergency service int he summer for a contract person, not just winter.
You showed up when scheduled, preformed as advertised
I appreciate the direct and helpful information, and that you guys don't press the upsell like other companies I've gotten estimates from.
Thanks!
Attention to detail. Getting to know your technician.
Deacon, your technician
Ben arrived when he said he would and performed the checkup in a very efficient manner.
Prompt, does not sell unnecessary products
The people who come to check on or service are very well trained and very nice! They know their "stuff" and give great suggestions as needed.
Professionalism, friendliness and extreme possession of associated technical knowledge.
On time, friendly, knowledgeable
Very professional and knowledgeable. I trust that I am getting good advice and that the HVAC is being well taken care of.
Mike,(the service specialist) is very knowledgable. He explains everything thoroughly. I just signed a service contract with your company because of the great service from everyone I have encountered at Standard Heating.
Thank you
on time ,clean up, great employees, good service
Everything! Great techs.
Prompt, HONEST, polite HVAC company! When Minneapolis St. Paul Heating/Plumbing/AC "red-flagged" our furnace last winter in zero-degree weather, Standard came out and cheerfully replaced a couple of major parts that were fully covered under manufacturer's warranty (furnace was about 6 years old), where MSP instead wanted to send out a sales guy so we could pick out a brand new furnace for "as little as $6K!" Thanks but no thanks, MSP! So glad the previous owners at our place used Standard for the original installation, as they saved us thousands!
Great on time and knowledgeable technicians .