Don Franklin Lexington Hyundai
3440 Richmond Rd
Lexington
KY 40509
United States

Customer Testimonials

Report a concern   June 8, 2023 — Rated 10 out of 10 by A.L. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Friendly, courteous staff. Efficient and thorough Service Team!

Report a concern   June 8, 2023 — Rated 10 out of 10 by P.S. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Friendly and efficient!

Report a concern   June 8, 2023 — Rated 10 out of 10 by Angela Plank Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service was excellent. Ralph is responsive to my questions. When I call he always answers my calls promptly.

Report a concern   June 7, 2023 — Rated 10 out of 10 by Kelly Lopiccolo Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Friendly, warm, knowledgeable.

Report a concern   June 6, 2023 — Rated 10 out of 10 by P.M. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Good cars, good deals. I appreciate your knowledgeable and friendly staff and the no-pressure buying process.

Report a concern   June 6, 2023 — Rated 10 out of 10 by William Cheek Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Easy to get an appointment for service. Arrived early for appointment and they were able to go ahead and service my Santa Fe when hey could work it in. Was surprised when they finished servicing it washed. Service personal were polite.

Report a concern   June 6, 2023 — Rated 10 out of 10 by E.W. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great service department

Report a concern   June 6, 2023 — Rated 10 out of 10 by Joe Knuckles Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Quick quality service.

Report a concern   June 6, 2023 — Rated 10 out of 10 by Cynethia Johnson Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Everyone was nice and the salesman was awesome

Report a concern   June 5, 2023 — Rated 10 out of 10 by Angie Royalty Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Easy and convenient to schedule.

Report a concern   June 3, 2023 — Rated 10 out of 10 by Dale Rogers Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The ease of getting in n out with very little Hassel. Customer friendly and all services explained.

Report a concern   June 3, 2023 — Rated 10 out of 10 by R.W. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

great service, friendly staff

Report a concern   June 2, 2023 — Rated 10 out of 10 by Cynthia Vickers Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I do not know the young man's name that always checks me in and comes to get me when service is done, but he is an absolute pleasure. I like his personality and his smile. Much appreciated in this day and time.....................customer service is very lacking in most all businesses these days. I appreciate the follow up calls and emails concerning my visits to your company.

Report a concern   June 2, 2023 — Rated 10 out of 10 by S.M. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Worked really well with what I wanted and helped me every way possible to get the car I wanted

Report a concern   June 1, 2023 — Rated 10 out of 10 by T.T. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Quality

Report a concern   June 1, 2023 — Rated 10 out of 10 by C.S. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Leah and Trevor

Report a concern   June 1, 2023 — Rated 10 out of 10 by P.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service only took an hour.

Report a concern   June 1, 2023 — Rated 10 out of 10 by Carter Collins Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service department is always great. I always receive fast and friendly service at Don Franklin Hyundai.

Report a concern   June 1, 2023 — Rated 10 out of 10 by Gary Gorley Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Great cars. Good sales people that are very helpful. I would certainly recommend them.

Report a concern   June 1, 2023 — Rated 10 out of 10 by S.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Love my Hyundai Santa Fe. Service and sales personnel are friendly and knowledgeable.

Report a concern   May 31, 2023 — Rated 10 out of 10 by T.A. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Personal service

Report a concern   May 31, 2023 — Rated 9 out of 10 by Hannah Reitz Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great costumer service. Service is always provided in a timely manner.

Report a concern   May 30, 2023 — Rated 10 out of 10 by Ronald Riddell Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Great warrentry

Report a concern   May 30, 2023 — Rated 10 out of 10 by Adora Boaz Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Love my new car!!! Jeff York is awesome!!!

Report a concern   May 30, 2023 — Rated 10 out of 10 by V.V.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Was a fast services

Report a concern   May 29, 2023 — Rated 10 out of 10 by F.A. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I love my car and I like how convenient it is to schedule a service online instead of dealing with a bunch of different people on the phone and being placed on hold. The people are friendly and helpful. It’s nice how free water and snacks are there for when you’re waiting and have kids. My service was done in a timely manner.

Report a concern   May 29, 2023 — Rated 10 out of 10 by William Beach Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

The vehicle inventory is much better than your competition. Also your sales and finance personnel are very personal and professional. They listen better than other dealers to what you want and what you need in your next vehicle!!

Report a concern   May 26, 2023 — Rated 10 out of 10 by R.F. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

The warranty on the drive train is great! Wish the whole vehicle was covered with same warranty. My sales guy, Jeff, was great. Also the free oli changes, we should be able to get that done at the Don Franklin in Corbin, KY. They should be interchangeable at all Don Franklin dealership.

Report a concern   May 26, 2023 — Rated 10 out of 10 by R.F. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I am always amazed with this dealership. It's always spotless. Your employees are so helpful, kind and knowledgeable.

I was so happy that my recall was completed during my inspection, I thought I would have to make another appointment for that, but you just took care of it for me.

Top notch in every catagory.

Report a concern   May 26, 2023 — Rated 10 out of 10 by T.D. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Fast service, friendly folks.


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