Customer Testimonials

I am very pleased with my experience with don franklin auto … Kevin Caudill went above and beyond to help me purchase the vehicle I was searching for … fast and friendly service …

I dropped off my car for The Works oil change/tire rotation without having an appointment. The car was ready (and I received a call telling me) a couple of hours before the "promised time". What a surprise! All items were taken care of, done right and done well. Thank you to the service team for prompt, courteous and professional service.

Extremely friendly, accommodating, had the vehicle I wanted pulled from one lot to another the day after I asked for it.

Raleigh was so nice and he got the vehicle I wanted. He had to work late but he never once complained.

This is my second vehicle purchase from Don Franklin London.

Very friendly and helpful staff. Easy to schedule service.

I like the service department. The sales people I dealt with were always available whenever I called during the long wait to get my new Maverick. I appreciated how , if they didn’t know the answer, they called Ford and always returned my calls.

Derek Akers was really friendly and very helpful throughout the whole process!

Honest and nice, which is something rare these dayes

Very friendly personal, , very pleased with the service

Very nice and was very helpful .

Always the best service!

Love my Ford Escape! The service department is great. They are fast, thorough, and don’t push service or products that are not needed at the time of your service appointment .

I bought a 2021
I love it,but its burning oil they are working with me
On this.

Great people really willing to help their customers .Professional service and friendly hometown representatives.

Customer service,

Very friendly staff.

Ease of scheduling, reliable service and friendly people.

Great trucks. Great service.Very friendly staff.

Everything and everyone was great. They were very respectful polite knowledgeable.

I like how easy the process was and how personable Derek Akers was! He is a great employee!!

Got me in a super nice brand new car for a cheaper payment excellent service … very highly recommend

Scheduled appointments are kept on time and work is done promptly.

great customer service

Ease of scheduling and promptness of work being completed.

I was treated good 👍 & I like the auto that I purchased very much.

Nice waiting area, coffee, restrooms. Friendly employees.

Great service and staff. Honest and helpful

Service Dept was courteous, prompt, and helpful. Service (Warranty Repair) diagnosed the problem in a reasonable time - and ordered parts. (Waiting on parts now).

Great customer service