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Customer Testimonials
ROBBIE BROWN SERVICE MANAGER😊
Good service friendly people
Kendra was awesome and I had a great buying experience with her as my sales associate.
Really good People to work with. Very courteous.
Very helpful! Tries to meet the needs of your customers and their wallets as well! Great staff! You can tell whoever runs the service dept is well liked and respected by the staff!
Service is the best
Quality products , good salespeople
Great customer service from Rusty and Steve. Highly recommend.
Frankie and Tim were extremely helpful. The entire sales team was professional and made the purchase process very easy!
Service is great
First service was for an oil change with no issues and quick service. A few days later, had a leaking / flat tire, they got me in and out once again with no issues with quick and courteous service.
Love y'all. Great sales staff, great service staff.
Service
Ford is a great brand but it’s amplified by Bobby Ayers selling it. Bobby was patient, understanding and a pleasure to work with. Without great people like Bobby to sell their product, I wouldn’t have purchased a Ford.
Bobby Ayers, our salesman was the best!
Best dealership I been to in a long time. Everyone treats you like family
Very quick and easy transaction. Raleigh did a great job and did not push anything.
I am appreciative of your prompt and courteous service and you are very dependable.
fast friendly service always willing to help
Friendly staff
Professional and knowledgeable
I appreciate the kind and professional people at your dealership and the values they hold. It is an honest business run by honest people. I have bought from Don Franklin for close to 20 years and will continue to use them exclusively.
Service Department is great and they always take care of my car's needs with very pleasant personalities.
Doug at the London used lot is the man I couldn’t get a car financed anywhere until I met Doug he got me approved and worked for a week until he got me a super nice van o don’t know how he did it he meet me on his day off and got everything ready the van was full of gas and sitting at the front door waiting all I had to do was sign a few papers if you need a car or truck I would definitely say see Doug I don’t know his last name we bought a Kia optima a little while back and I wish I had known Doug then I am not just saying this I don’t know the guy before I called and a sales lady recommended him he treated us better than any salesman has so yes if you need a car Doug at Don Franklin in London ky has got you
Customer service is fantastic, waiting tines are minimum and the waiting area is relaxing and can watch them work on your vehicle from the waiting room I love that
Our salesman Nick Wagers was great! It was no hassle to trade and purchase. Would definitely recommend!!
I love working with Don Franklin. They treat each and everyone like their family. When I pulled up to the dealership they went ahead and greeted me with such a friendly smile and on top of that they have amazing customer service. I would recommend Don Franklin to anyone.
Recently bought a certified used car and brought it in for and was impressed with the professionalism and courtesy of all involved.
Always affordable and their staff in sales or whatever part they do.They you feel welcome.
When I’ve had to bring my car in - fast courteous service!