Customer Testimonials

Great service

I am Ford all the way. I trust Ford vehicles and parts. The service writers and all employees are the best. I prefer Ford mechanics to work on my car. Keep the gasoline engines coming.

Great products and service. Tim Wells and Kindra Ward did a great job, could not have asked for better service.

Good communication, fast and reliable service from a friendly staff. Great job!

Great service

I've never any issue until the last oil change the cover on the bottom of the engine wasn't

secured properly it fell of and broke the same day.

The people at Don Franklin Ford in London are excellent. Never have had a bad experience there. Always look forward to taking my vehicles there because I know we will be treated well.

Fairly quick but need to send out better coupons

Excellent service by really nice people.

Excellent Customer Service! ⭐️⭐️⭐️⭐️⭐️

The staff is friendly and helpful. The facility has a nice waiting area.

I've dealt with two Don Franklin dealers and both experiences were seamless and effortless. When you deal with professionals you come to expect a higher level of expertise from the very top to entry level.
We are well pleased with our purchase and will continue to deal with the folks of Don Franklin Auto.

Able to work around my schedule and friendliness of staff.

Very happy with your services today

Great service. Very professional.

Everyone was wonderful, they filled the gas tank and did a complete check before I picked up the car.

Service at the London Don Franklin was very good. I went in without an appointment (usually I get one but had forgotten to). The service gentleman was quick to come out and did tell me I would have a wait, It did not take them long at all and that was on a Saturday morning .

Knowledge and Experience

Great service nice friendly people great place to go and relax while waiting just great

Easy to get an appointment.

I am very very satisfied with the service and the quality of service people and the service manager and getting to the proper fix in a in a timely manner Gary Davis

Great service

Friendly and knowledgeable staff that go out of their way to help in customer to under stand more about what their cars need to operate in correct way

Kinda Ward is the absolute best!! Give that young lady a raise!!

In the past we have had bad experiences with dealerships, even when we were looking for our current vehicle. Don Franklin has changed our minds about dealerships. A lot of them play games with you and look for ways to take more of your money but we have only experienced good things at Don Franklin. The sales was very low pressure and the service department was exceptional where we were treated professionally and with good customer service. The waiting area was very nice and the restrooms as well. It has been a great experience working with Derek and the staff at Don Franklin.

Friendly service

Good customer service

The service was great. Everyone was very nice and the process was very smooth.

I like that they are open on Saturdays for oil changes.

Great service. Great people