Customer Testimonials

Ease of getting service appointment and speed at which service is conpleted.

Prompt service

They are honest. You are either honest or you’re not, there’s no in between, and these guys are. They really do try to help. For this service I needed an oil change/tire rotation as well as a transmission flush. I explained to Chris that I could not leave the truck so I had to wait on it and I had limited times I could bring it. He said it was no problem and personally fast tracked my truck through service to make sure I could get to pick up my son at school on time. I know if anything is ever wrong they’ll fix it and make it right because they have. These guys in service deserve a lot of credit.

Excellent in all areas, favorite dealership yet! A+++++++++++++

Always thorough and keep me informed about what’s going on. Polite employees and person in charge of my car texts me to keep me updated.

I didn’t have a problems.

Fast

Courtesy and attentive service writers.
The work was done in a timely manner.
I can highly recommend you folks.
Bobby Carlson

Your courtesy and commitment are incomparable and I have recommended your services to everyone.
I feel confident that when I pick up my vehicle it is ready to hit the open road.

Very nice people.

Wonderful people, wonderful atmosphere and wonderful service!

It was quick a

We have purchased many vehicles from Don Franklin, over the years. We love Ford/ Lincoln. With the recent purchase of a 24’ brand new Lincoln, we love the products and services! A great selection and Options anlways on the lots! Our sales person, Misty— she’s always our go to lady! All of our vehicles have been purchased with Misty, we wouldn’t even consider returning to the same dealership over and over, throughout the years— not without Misty! She’s made every single purchase the absolute best! Misty, has always answered every question, concern, and has always showed pure honesty with us. We couldn’t say enough great things about her. Don Franklin is lucky to have her.

Always gets my vehicle in in a timely manner and always very professional

Nice selection of vehicles to choose from. The employees are friendly but professional. The service department team is great and they do a good job.

Good service. Prompt.

Very time efficient and well priced

Fast, Friendly, and knowledgeable.

Good service friendly people

Friendly staff and reasonable prices on products

Very friendly people. Didn't have to wait very long to service my vehicle.

Steve & Kendra were amazing to work with. They found what I asked for & got the financing ready before I even got there. I live in London but work in Tn so I will definitely be recommending them to anyone I know looking to purchase a vehicle. They made my purchase enjoyable.

Best car buying experience! Kinda was the absolute best and Will was fantastic in financing.

Quick in and out

In and out quick
Very professional

Had to have ac/heat replaced

I converted from Chevrolet to Ford in 2014. Since then I have had far fewer issues with vehicles. Don Franklin specifically Don Franklin Ford in London has been incredible to work with and they truly know what customer service is.

Prices are reasonable and friendly service.

Timely

Very helpful and courteous