Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   September 19, 2025 — Rated 10 out of 10 by Dale Shannon Don Franklin London Ford - Service
What do you like about our products and services?

Excellent service and very friendly knowledgeable staff.

Report a concern   September 19, 2025 — Rated 10 out of 10 by D.B. Don Franklin London Ford - Service
What do you like about our products and services?

The service on my car was finished in adequate time. I was pleased with the service. The staff were very nice.

Report a concern   September 19, 2025 — Rated 10 out of 10 by David Clemons Don Franklin London Ford - Service
What do you like about our products and services?

Dependable service, excellent service and excellent communication with service representatives. Thank You A+

Report a concern   September 19, 2025 — Rated 10 out of 10 by R.S. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

The staff with Tim wells are fantastic and we will be repeat customers

Report a concern   September 19, 2025 — Rated 10 out of 10 by S.S. Don Franklin London Ford - Service
What do you like about our products and services?

Kind, efficient, and excellent!!!

Report a concern   September 19, 2025 — Rated 10 out of 10 by Joshua Collett Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Rusty is a 5 star guy. Worked with us until he found what we wanted. Then delivered our new Tahoe to us. FANTASTIC experience. Don Franklin for me for all vehicle purchases in the future.

Report a concern   September 19, 2025 — Rated 10 out of 10 by Derek Mills Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

I love my Lincoln that I purchased, Alex and Travis was so helpful and made sure I was %100 satisfied with the car I chose

Report a concern   September 19, 2025 — Rated 10 out of 10 by R.B. Don Franklin London Ford - Service
What do you like about our products and services?

Ease of appointments and handled in a timely manner

Report a concern   September 19, 2025 — Rated 10 out of 10 by D.A. Don Franklin London Ford - Service
What do you like about our products and services?

The ease & friendliest of the advisors

Report a concern   September 19, 2025 — Rated 10 out of 10 by Lonnie Roaden Don Franklin London Ford - Service
What do you like about our products and services?

I like the pick up and delivery when I need service

Report a concern   September 19, 2025 — Rated 10 out of 10 by M.H. Don Franklin London Ford - Service
What do you like about our products and services?

People and the experienced staff &
Mechanics. Great bunch of individuals to work with.

Report a concern   September 19, 2025 — Rated 10 out of 10 by Gary Amburgey Don Franklin London Ford - Service
What do you like about our products and services?

Good and friendly

Report a concern   September 19, 2025 — Rated 10 out of 10 by H.W. Don Franklin London Ford - Service
What do you like about our products and services?

Easy to get in for an appointment nice clean facility. Staff was eager to help. Really

Report a concern   September 19, 2025 — Rated 10 out of 10 by T.F. Don Franklin London Ford - Service
What do you like about our products and services?

You are a very knowledgeable service center and they seam to be able to get me in and out at a reasonable amount of time

Report a concern   September 17, 2025 — Rated 10 out of 10 by C.H. Don Franklin London Ford - Service
What do you like about our products and services?

Great people and quick service.

Report a concern   September 17, 2025 — Rated 10 out of 10 by W.R.G. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Very helpful. Clean, well-organized showroom. High quality vehicles.

Report a concern   September 14, 2025 — Rated 10 out of 10 by Larry Welch Don Franklin London Ford - Service
What do you like about our products and services?

The service department is excellent

Report a concern   September 13, 2025 — Rated 10 out of 10 by Hannah Anthony Don Franklin London Ford - Service
What do you like about our products and services?

The customer service was great!

Report a concern   September 10, 2025 — Rated 10 out of 10 by Daniel Miller Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

friendly and knowledable

Report a concern   September 10, 2025 — Rated 10 out of 10 by P.D. Don Franklin London Ford - Service
What do you like about our products and services?

Fast service in and out

Report a concern   September 10, 2025 — Rated 10 out of 10 by C.R. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Helpfully in finding a vehicle that fit our family’s what’s and needs.

Report a concern   September 9, 2025 — Rated 10 out of 10 by Walter Howington Don Franklin London Ford - Service
What do you like about our products and services?

Everyone is very friendly and know what they are doing. Service people and the mechanics do their work professionally.

Report a concern   September 9, 2025 — Rated 9 out of 10 by David Rice Don Franklin London Ford - Service
What do you like about our products and services?

Very friendly and efficient

Report a concern   September 9, 2025 — Rated 10 out of 10 by J.L. Don Franklin London Ford - Service
What do you like about our products and services?

Prompt and professional

Report a concern   September 9, 2025 — Rated 10 out of 10 by Sammy Smith Don Franklin London Ford - Service
What do you like about our products and services?

One of the best service dept I have been to. Friendly service great about how to explain about your car after being serviced.i been to other dealership at Hyundai but no is better then don franklin Hyundai and don Franklin ford.

Report a concern   September 9, 2025 — Rated 10 out of 10 by Tommy Allen Don Franklin London Ford - Service
What do you like about our products and services?

I love all the text reminders I get about my appointment. Everyone there is always very helpful. If I have a question about my car someone is always there to answer. Great service department.

Report a concern   September 8, 2025 — Rated 10 out of 10 by R.B. Don Franklin London Ford - Service
What do you like about our products and services?

Friendliest

Report a concern   September 7, 2025 — Rated 10 out of 10 by T.S. Don Franklin London Ford - Service
What do you like about our products and services?

Fast and courteous service!!!! A++++++

Report a concern   September 6, 2025 — Rated 10 out of 10 by Stanley Simpson Don Franklin London Ford - Service
What do you like about our products and services?

A lot of vehicles to choose from and great service

Report a concern   September 6, 2025 — Rated 10 out of 10 by L.P. Don Franklin London Ford - Service
What do you like about our products and services?

Great products and thorough and prompt service.


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