Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   March 6, 2026 — Rated 10 out of 10 by S.S. Don Franklin London Ford - Service
What do you like about our products and services?

Excellent service!

Report a concern   March 6, 2026 — Rated 10 out of 10 by John Webb Don Franklin London Ford - Service
What do you like about our products and services?

Everyone was very nice and professional. I was checked in 2 or 3 times while there. They went out of their way to be helpful. One of the best service experiences I’ve ever had at a dealership.

Report a concern   March 6, 2026 — Rated 10 out of 10 by L.P. Don Franklin London Ford - Service
What do you like about our products and services?

The guys at Don Frank are always nice. Especially Jimmy Piecock. He’s the best phone answering service machine I’ve ever talked to. Give that fine young man a raise please.

Report a concern   March 6, 2026 — Rated 10 out of 10 by K.H. Don Franklin London Ford - Service
What do you like about our products and services?

James and Larry did a great job with my car very professional.

Report a concern   March 5, 2026 — Rated 10 out of 10 by G.S. Don Franklin London Ford - Service
What do you like about our products and services?

Professional, efficient and friendly service is the norm here.

Report a concern   March 5, 2026 — Rated 10 out of 10 by T.L. Don Franklin London Ford - Service
What do you like about our products and services?

Service department is great. Will get you in and out quickly

Report a concern   March 5, 2026 — Rated 10 out of 10 by Brian Pence Don Franklin London Ford - Service
What do you like about our products and services?

Honest friendly professional and not bad prices

Report a concern   March 4, 2026 — Rated 10 out of 10 by A.A. Don Franklin London Ford - Service
What do you like about our products and services?

Willing to help

Report a concern   March 4, 2026 — Rated 10 out of 10 by D.H. Don Franklin London Ford - Service
What do you like about our products and services?

Easy to deal with very informative on the product

Report a concern   March 4, 2026 — Rated 10 out of 10 by Reva Smith Don Franklin London Ford - Service
What do you like about our products and services?

They was very nice

Report a concern   March 4, 2026 — Rated 10 out of 10 by C.A. Don Franklin London Ford - Service
What do you like about our products and services?

Courteous and professional

Report a concern   March 4, 2026 — Rated 10 out of 10 by Sondra Day Don Franklin London Ford - Service
What do you like about our products and services?

Oil change and something clean I forgot what it was

Report a concern   March 2, 2026 — Rated 10 out of 10 by C.J. Don Franklin London Ford - Service
What do you like about our products and services?

The service manager, Robbie Brown, and the tech that worked on my truck, Kenny Spencer, are top notch! Can’t ask for better service or people!

Report a concern   March 2, 2026 — Rated 10 out of 10 by Daniel Osborne Don Franklin London Ford - Service
What do you like about our products and services?

Always up front about price and what they find.

Report a concern   March 2, 2026 — Rated 10 out of 10 by N.R. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Fair negotiations. Very professional.

Report a concern   March 2, 2026 — Rated 10 out of 10 by A.G. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Very professional sales team didn’t waste my time an the ford bronco has a very good warranty

Report a concern   March 2, 2026 — Rated 10 out of 10 by T.R. Don Franklin London Ford - Service
What do you like about our products and services?

wide selection of vehicles and great service departments!

Report a concern   February 28, 2026 — Rated 10 out of 10 by James Boggs Don Franklin London Ford - Service
What do you like about our products and services?

I like that every time I’m there, I get what I pay for. It’s also a plus that I can see my vehicle through the glass and can see stages of the process as they happen. Each person I’ve dealt with, I feel comfortable talking to them and asking any questions I have. The bottom line for me is, I’m comfortable that my trust is not misplaced.

Report a concern   February 28, 2026 — Rated 10 out of 10 by F.M. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Huge inventory.

Report a concern   February 28, 2026 — Rated 10 out of 10 by E.B. Don Franklin London Ford - Service
What do you like about our products and services?

The fast service and ability to get a quick appointment

Report a concern   February 28, 2026 — Rated 9 out of 10 by K.O. Don Franklin London Ford - Service
What do you like about our products and services?

The personal was very friendly

Report a concern   February 28, 2026 — Rated 10 out of 10 by J.P. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Sales people are very professional

Report a concern   February 28, 2026 — Rated 10 out of 10 by P.H. Don Franklin London Ford - Service
What do you like about our products and services?

Quick and knowledgeable employees. Clean waiting room and friendly service. Not pushy at all. Easy to deal with. #lovemyexplorer

Report a concern   February 28, 2026 — Rated 10 out of 10 by D.H. Don Franklin London Ford - Service
What do you like about our products and services?

Very helpful and friendly staff

Report a concern   February 28, 2026 — Rated 10 out of 10 by O.M. Don Franklin London Ford - Service
What do you like about our products and services?

The service is great .
Done in a timely manner. They explain
Very clearly what needs to be done now and close in the future. . Nice people to work with . I’m Very satisfied’

Report a concern   February 27, 2026 — Rated 10 out of 10 by Michael Fryman Don Franklin London Ford - Service
What do you like about our products and services?

They took care of me the best they could under my warranty restrictions.

Report a concern   February 26, 2026 — Rated 10 out of 10 by J.C. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly staff, high quality work!

Report a concern   February 26, 2026 — Rated 10 out of 10 by Rebecca Hundley Don Franklin London Ford - Service
What do you like about our products and services?

The pick up and delivery of my car when I’m working it’s such a big help

Report a concern   February 26, 2026 — Rated 10 out of 10 by Willard Gabbard Don Franklin London Ford - Service
What do you like about our products and services?

Very good service. Very friendly staff

Report a concern   February 26, 2026 — Rated 10 out of 10 by L.J. Don Franklin London Ford - Service
What do you like about our products and services?

Service department was willing to accommodate our schedule and get our vehicle repaired before we needed to go out of town!


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