Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   July 22, 2025 — Rated 10 out of 10 by Jerry Waters Don Franklin London Ford - Service
What do you like about our products and services?

The only thing I noticed was that my wiper fluid was not filled this time . Also last time oil was changed and everything checked my wiper blades failed . nothing major but just thought I would mention it. Over all I'm very pleased with service

Report a concern   July 21, 2025 — Rated 10 out of 10 by William Lewis Don Franklin London Ford - Service
What do you like about our products and services?

Fast friendly and courteous service!
A-PLUS

Report a concern   July 21, 2025 — Rated 9 out of 10 by Pam Baker Don Franklin London Ford - Service
What do you like about our products and services?

Service department is always nice, kind, and helpful

Report a concern   July 21, 2025 — Rated 10 out of 10 by T.P. Don Franklin London Ford - Service
What do you like about our products and services?

Everything

Report a concern   July 21, 2025 — Rated 10 out of 10 by Brandon Roberts Don Franklin London Ford - Service
What do you like about our products and services?

Products and services were very good I was in and out of service at a decent time

Report a concern   July 21, 2025 — Rated 10 out of 10 by V.B. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Friendly and fast

Report a concern   July 20, 2025 — Rated 9 out of 10 by James Ammons Don Franklin London - Sales
What do you like about our products and services?

Very good

Report a concern   July 19, 2025 — Rated 9 out of 10 by D.H. Don Franklin London - Sales
What do you like about our products and services?

they are nice and courteous was willing to work with us and not pushy

Report a concern   July 19, 2025 — Rated 10 out of 10 by William Branson Don Franklin London Ford - Service
What do you like about our products and services?

The people and the facilities are absolutely top notch. It’s a very friendly atmosphere and the service is second to none. I am very glad to be apart of the Don Franklin Family in London.

Report a concern   July 19, 2025 — Rated 10 out of 10 by J.L. Don Franklin London Ford - Service
What do you like about our products and services?

Fast and friendly. Good work.

Report a concern   July 18, 2025 — Rated 10 out of 10 by S.C. Don Franklin London Ford - Service
What do you like about our products and services?

I trust the service department with my vehicle!

Report a concern   July 18, 2025 — Rated 10 out of 10 by Terry Engle Don Franklin London Ford - Service
What do you like about our products and services?

Easy to make an appointment. Very thorough with maintenance. Good price.

Report a concern   July 18, 2025 — Rated 10 out of 10 by D.S. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly

Report a concern   July 18, 2025 — Rated 9 out of 10 by M.P. Don Franklin London Ford - Service
What do you like about our products and services?

It ok service

Report a concern   July 18, 2025 — Rated 10 out of 10 by Michael Spradlin Don Franklin London Ford - Service
What do you like about our products and services?

The staff and personnel were very friendly and professional.

Report a concern   July 18, 2025 — Rated 10 out of 10 by J.H. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly, competent service

Report a concern   July 18, 2025 — Rated 10 out of 10 by Don Wooton Don Franklin London Ford - Service
What do you like about our products and services?

I have three vehicles and have all them serviced there good products and great people to deal with!

Report a concern   July 18, 2025 — Rated 10 out of 10 by B.E. Don Franklin London Ford - Service
What do you like about our products and services?

On time and friendly service

Report a concern   July 18, 2025 — Rated 10 out of 10 by Kelly Brown Don Franklin London - Sales
What do you like about our products and services?

They stayed in contact with me until they found the car I wanted!

Report a concern   July 18, 2025 — Rated 10 out of 10 by W.A. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly staff

Report a concern   July 18, 2025 — Rated 10 out of 10 by D.R. Don Franklin London Ford - Service
What do you like about our products and services?

Good service fast and friendly

Report a concern   July 18, 2025 — Rated 10 out of 10 by S.J. Don Franklin London - Sales
What do you like about our products and services?

All sale and management where very polite and answered all questions

Report a concern   July 18, 2025 — Rated 10 out of 10 by Charles Harris Don Franklin London Ford - Service
What do you like about our products and services?

Always been a ford guy and like good service that you have

Report a concern   July 18, 2025 — Rated 10 out of 10 by S.W. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Best people to work with. They are very courteous and are willing to help in any way possible.

Report a concern   July 18, 2025 — Rated 10 out of 10 by F.Y. Don Franklin London Ford - Service
What do you like about our products and services?

Both service and products are very good

Report a concern   July 18, 2025 — Rated 10 out of 10 by S.H. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly staff and good service!

Report a concern   July 18, 2025 — Rated 10 out of 10 by Barry Hubbard Don Franklin London Ford - Service
What do you like about our products and services?

Price for an oil change was good and they check the tires and battery.

Report a concern   July 18, 2025 — Rated 10 out of 10 by C.W. Don Franklin London Ford - Service
What do you like about our products and services?

Prompt.friendly.explained everything they checked.

Report a concern   July 18, 2025 — Rated 10 out of 10 by L.K. Don Franklin London Ford - Service
What do you like about our products and services?

Everything went very well with the repair of the AC on my explorer.

Report a concern   July 18, 2025 — Rated 10 out of 10 by D.S. Don Franklin London Ford - Service
What do you like about our products and services?

Customer service is always great.


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