Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   September 6, 2025 — Rated 10 out of 10 by J.F. Don Franklin London Ford - Service
What do you like about our products and services?

Super friendly service! Beyond accommodating when I dropped my vehicle off for service. They were quick to answer any of all questions that I had during the process and had my vehicle repaired in no time.

Report a concern   September 6, 2025 — Rated 10 out of 10 by S.C. Don Franklin London Ford - Service
What do you like about our products and services?

The staff were friendly and easy to work with. Our shopping experience was efficient and so was the paperwork.

Report a concern   September 6, 2025 — Rated 10 out of 10 by T.G. Don Franklin London Ford - Service
What do you like about our products and services?

Great service no nonsense at all just all around great experience

Report a concern   September 6, 2025 — Rated 10 out of 10 by Brenda Bowling Don Franklin London Ford - Service
What do you like about our products and services?

Got my suv back fast gave me list that showed what needed to be done and what they done

Report a concern   September 6, 2025 — Rated 10 out of 10 by David Turner Don Franklin London Ford - Service
What do you like about our products and services?

I would say I worked with Alex when getting my Bronco Sport. However, that would be a disservice to the London team. I bought a vehicle before it had its trade-in inspection and service. That’s how new to the lot it was, not even listed yet.

They still did the inspection and service, including around $2000 billed worth of service including a replaced front axel, without me paying a dime more.

While they waited to get it fixed over a holiday weekend, they gave me a loaner Jeep Cherokee Altitude.

They have been endlessly supportive of my first major car purchase as a team all around, and that is how you make permanent customers.

Report a concern   September 6, 2025 — Rated 10 out of 10 by Eric Vanderhoof Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Kendra was very helpful and I felt like the management team was instrumental in working a deal that worked for both them and I. Sales was the best experience I’ve ever had.

Report a concern   September 6, 2025 — Rated 10 out of 10 by Alexandria Steely Don Franklin London Ford - Service
What do you like about our products and services?

Friendliness & silliness to help

Report a concern   September 6, 2025 — Rated 9 out of 10 by Janet Wright Don Franklin London Ford - Service
What do you like about our products and services?

Very nice people

Report a concern   September 6, 2025 — Rated 10 out of 10 by Jimmy Garland Don Franklin London Ford - Service
What do you like about our products and services?

Easy to talk to the guys when I need to ask a question

Report a concern   September 5, 2025 — Rated 10 out of 10 by A.S. Don Franklin London Ford - Service
What do you like about our products and services?

The best service ever like always.

Report a concern   September 5, 2025 — Rated 10 out of 10 by W.R. Don Franklin London Ford - Service
What do you like about our products and services?

Great service friendly

Report a concern   September 5, 2025 — Rated 9 out of 10 by Diana Hollen Don Franklin London Ford - Service
What do you like about our products and services?

Great service department

Report a concern   September 5, 2025 — Rated 10 out of 10 by M.S. Don Franklin London Ford - Service
What do you like about our products and services?

Very supportive and helpful.Thank you all!!!!

Report a concern   September 3, 2025 — Rated 10 out of 10 by S.F. Don Franklin London Ford - Service
What do you like about our products and services?

I love the pick up and delivery option. It’s so easy for me to get an oil change.

Report a concern   September 2, 2025 — Rated 10 out of 10 by Stanley Simpson Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Great product and top notch service

Report a concern   September 2, 2025 — Rated 10 out of 10 by S.O. Don Franklin London Ford - Service
What do you like about our products and services?

The warranty is for unbeatable.

Report a concern   September 1, 2025 — Rated 10 out of 10 by R.K. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly staff

Report a concern   September 1, 2025 — Rated 10 out of 10 by Jonas Stevens Don Franklin London Ford - Service
What do you like about our products and services?

Very professional, fast service.

Report a concern   August 31, 2025 — Rated 9 out of 10 by Shaun Eldridge Don Franklin London Ford - Service
What do you like about our products and services?

Fast and friendly

Report a concern   August 30, 2025 — Rated 9 out of 10 by R.B. Don Franklin London Ford - Service
What do you like about our products and services?

Nice folks

Report a concern   August 30, 2025 — Rated 10 out of 10 by Clifton Goins Don Franklin London Ford - Service
What do you like about our products and services?

I’ve only recently been to my first service appointment for my truck. My first experience was a pleasant one.

Report a concern   August 30, 2025 — Rated 10 out of 10 by W.P. Don Franklin London Ford - Service
What do you like about our products and services?

Good service quick

Report a concern   August 30, 2025 — Rated 10 out of 10 by Daniel Clark Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Loved working with max and peanut.

Report a concern   August 30, 2025 — Rated 10 out of 10 by Darrell Hamblin Don Franklin London Ford - Service
What do you like about our products and services?

I like to deal with James Parton and Larry they are very helpful and don’t try to pressure use into anything we don’t need on our car at the time they tell us if they think the brakes will last to next time not like one guy you have that try’s to get us to put brakes on it every time we have been there last 3 times

Report a concern   August 30, 2025 — Rated 10 out of 10 by Willard Gabbard Don Franklin London Ford - Service
What do you like about our products and services?

Very good service. Products are number one

Report a concern   August 30, 2025 — Rated 10 out of 10 by Glenn Widner Don Franklin London Ford - Service
What do you like about our products and services?

Everything. Great ppl that work there. Love Don Franklin of London ky.

Report a concern   August 30, 2025 — Rated 10 out of 10 by L.P. Don Franklin London Ford - Service
What do you like about our products and services?

Staff are really friendly and if you do encounter any problems they have great management that makes it right

Report a concern   August 29, 2025 — Rated 10 out of 10 by John Reeder Don Franklin London Ford - Service
What do you like about our products and services?

I was treated as a valued customer and received quick and great service.

Report a concern   August 27, 2025 — Rated 10 out of 10 by Donna Jones Don Franklin London Ford - Service
What do you like about our products and services?

Tim wells is the best

Report a concern   August 27, 2025 — Rated 10 out of 10 by C.F. Don Franklin London Ford - Service
What do you like about our products and services?

Polite, helpful & quick


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