Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   August 3, 2026 — Rated 10 out of 10 by Robert Mckeehan Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Everyone is so nice and friendly. Rick is one of the best salesman that I have ever dealt with!

Report a concern   August 2, 2026 — Rated 10 out of 10 by L.C. Don Franklin London Ford - Service
What do you like about our products and services?

Love my car and the service
Report a concern   August 1, 2026 — Rated 10 out of 10 by Deborah Douglas Don Franklin London Ford - Service
What do you like about our products and services?

I appreciate how organized it seems to be when coming to Ford’s….Everyone seems focused on their jobs and ready to try and make a problem “BETTER”for their some what already anxious customers…You are appreciated more than you know..Being a retired Emergency Room nurse for 30 years, it’s hard to be everything to everybody, but you guys and gals are on a path of continued success for your dedication to make yourselves and Don Franklin Ford a trustworthy and a great place to come.See ya next time👍
Report a concern   July 31, 2026 — Rated 10 out of 10 by S.S. Don Franklin London Ford - Service
What do you like about our products and services?

Seem to be knowledgeable and it was quick
Report a concern   July 31, 2026 — Rated 9 out of 10 by R.B. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly and respectful

Report a concern   July 31, 2026 — Rated 10 out of 10 by C.M. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

We love Misty!!
Report a concern   July 31, 2026 — Rated 10 out of 10 by Donna Gregory Don Franklin London Ford - Service
What do you like about our products and services?

You found the problem with my car after Gilbert’s and parsleys messed it up and caused the damage.
Report a concern   July 31, 2026 — Rated 10 out of 10 by John Hale Don Franklin London Ford - Service
What do you like about our products and services?

Dependable, efficient service.
Report a concern   July 30, 2026 — Rated 10 out of 10 by Devin Mckinnon Don Franklin London Ford - Service
What do you like about our products and services?

Everybody I dealt with, made my experience perfect. I had an immediate car repair that they not only fixed quickly but also kept me updated throughout the whole process. Them doing this in the manner they did made everything simple for me to get back up and on the road, especially because my car broke down 3 hours away from home.
Report a concern   July 30, 2026 — Rated 10 out of 10 by F.S. Don Franklin London Ford - Service
What do you like about our products and services?

I’ve always liked the body styles. We have always had service and performance with ford.
Report a concern   July 29, 2026 — Rated 9 out of 10 by S.H. Don Franklin London Ford - Service
What do you like about our products and services?

They were very nice . Worked as fast as they could to get my car back to me . My water pump went out on vacation .

Report a concern   July 29, 2026 — Rated 10 out of 10 by J.S. Don Franklin London Ford - Service
What do you like about our products and services?

Staff and technicians were very nice, friendly, and helpful.

Report a concern   July 29, 2026 — Rated 10 out of 10 by D.H. Don Franklin London Ford - Service
What do you like about our products and services?

The staff was easy to work with.

Report a concern   July 29, 2026 — Rated 10 out of 10 by D.D. Don Franklin London Ford - Service
What do you like about our products and services?

Love my bronco and the staff are great

Report a concern   July 28, 2026 — Rated 10 out of 10 by C.M. Don Franklin London Ford - Service
What do you like about our products and services?

Always friendly and helpful

Report a concern   July 27, 2026 — Rated 10 out of 10 by C.G. Don Franklin London Ford - Service
What do you like about our products and services?

Always treated nicely

Report a concern   July 27, 2026 — Rated 10 out of 10 by W.L. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Sales associate
Sales Manager
Finance Manager
Service Manager
All were very helpful and polite, no pressure.
Report a concern   July 27, 2026 — Rated 10 out of 10 by Marsha Preston Don Franklin London Ford - Service
What do you like about our products and services?

It’s comforting to have a place to service my truck that is reliable.
Report a concern   July 27, 2026 — Rated 10 out of 10 by Colson Trobaugh Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

The friendly staff helped me find a high quality used truck. They helped me in my search for over a week

Report a concern   July 27, 2026 — Rated 10 out of 10 by Tonya Campbell Don Franklin London Ford - Service
What do you like about our products and services?

Fast, friendly, knowledgeable.

Report a concern   July 24, 2026 — Rated 10 out of 10 by D.C. Don Franklin London Ford - Service
What do you like about our products and services?

I like the honesty and integrity of all people in the dealership.
Report a concern   July 24, 2026 — Rated 10 out of 10 by C.D. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly quality service.

Report a concern   July 24, 2026 — Rated 10 out of 10 by G.S. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly
Report a concern   July 24, 2026 — Rated 10 out of 10 by K.W. Don Franklin London Ford - Service
What do you like about our products and services?

super friendly atmosphere, great service.

Report a concern   July 24, 2026 — Rated 10 out of 10 by M.P. Don Franklin London Ford - Service
What do you like about our products and services?

The staff has went out of their way to make things right.

Report a concern   July 23, 2026 — Rated 10 out of 10 by G.B. Don Franklin London Ford - Service
What do you like about our products and services?

Great service and selection!

Report a concern   July 23, 2026 — Rated 10 out of 10 by R.F. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly and quick
Report a concern   July 23, 2026 — Rated 10 out of 10 by J.P. Don Franklin London Ford - Service
What do you like about our products and services?

Travis
Report a concern   July 23, 2026 — Rated 10 out of 10 by John Evans Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

I’ve had Lincoln cars for many years. The sales guy was great and not a long drug out process!!
Report a concern   July 23, 2026 — Rated 10 out of 10 by Ricky Smith Don Franklin London Ford - Service
What do you like about our products and services?

Don’t really know anything about the product. But the staff is super friendly and helpful. They have always answered any questions I’ve ever had and I appreciate that so much.

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