Customer Testimonials

They are very efficient I called them and they got me in within a couple of hours to get my oil changed everything was done very professionally heart attack

You take care with our truck and what we need to have done

This is the place to buy cars trucks or suv, they always get you want you want

I loved that the Don Franklin (London Ky location) got me in for an oil change the same day I called!!! I had been going to the Somerset location and it was going to be a week to get an oil change! I live in London, so it makes sense to go to London location for service and I was very pleased!!!

It’s quality

Always quick and friendly service. Always explain what sevices are needed and overall conditions of vehicle. I know next oil change i may need brakes. So I am not blindsided by upcoming needs. Nice to know ahead of time just in case. Super nice staff.

The service Don Franklin provides is top notch. You won’t find better service anywhere!

Great customer service at a reasonable rate. Friendly people in every department that I have worked with.

Scheduling appointments are easy and always convenient for the time I need. Service department and service manager is always top notch!

I trust the service there. Like the employees at Don Franklin.

It’s quick and easy

Clear communication

jacob is a great guy i am in about every month for service i know i cant get him every time but he is just down to earth

Tim wells is my best friend, no matter where he works. I will buy off of him!

Your service tech Travis’ customer service is amazing! He went above and beyond to ensure this family traveling through to Myrtle Beach, was able to get there to visit our Coast Guardsman for Thanksgiving. The alternator went out, plus there were no local rentals vehicles available during the week prior to Thanksgiving. It looked pretty bleak, like we were going to be stuck in a hotel for the holiday. However, Travis helped us to get a rental so we could spend Thanksgiving with our Coastie and family, and the Don Franklin Ford service techs got it fixed by the time we returned. My favorite service is your employees customer service!!! I’ll be back to this dealership for my next Ford. Thanks to all for your making this happen!

Ease of scheduling online or by phone. Quick in and out for service. Nice waiting area with free coffee.

Easy and quick service also they explain things that need to be repaired or replaced.

Great people great place

Service is always great!!

Convenient

Good Staff, Good experience, we just didn't trade. It was no fault of anyone at the Dealership.

The salesman are always willing to go beyond and search for and meet every need we have. We have traded cars with Don Franklin for many years and have always come out very satisfied!!!

Always good experience with the service guys

Always professional

Never had any trouble with any of the vehicles I bought there and always had good service

Efficient and friendly

Very professional knowledgeable and friendly

Good pricing on service welcoming employees. Sales was easy to work with

Always willing to share upcoming service ideas and cost in order to keep vehicles operating as they should.

Fast service