Customer Testimonials

I like ford products and service.

Quick, responsive sales department; great service department

The service technician was very helpful and was great at explaining everything to me as well as bringing up things that most other shops would have just looked over. I will definitely be back for future services.

Quality service and great waiting area!

Very nice and professional

Best customer service in the state of Ky. Tim Wells and his team are on top of their game. Won’t buy from anywhere else.

Great folks that provide great service

About two years ago I bought my first mustang an when I test drove it I knew it had some problems in the front end which anyone knows u buy a used car the repairs are on the customer so I went a head an bought the car so during the buying process the salesman told me to take it to don Franklin in London for the repairs which I thought a sakes gimmick so next day I arrive at don Franklin in London they already knew what the car needed so that evening I went back to pick it up an I was surprised when they told me the work they did on my car so I was thinking I'd have to kidnap the Pope to pay the bill so I went up to the counter to see what the bill was an they told me 0 dollars the owner had called an told them to make sure the car was right when it left so two years later I still own the mustang an I'm a life long member of don Franklin my family has bought vehicles from them I actually own three cars that was purchased from don Franklin so my advice to anyone is you can't go anywhere an get the service like you can at don Franklin they are the best carlot around thank you to all the stall you all do a great job

Good employees

Our salesman, Austin, was very quick & listened to everything that we wanted in a car. We love our car and have a great experience!

I recently purchased a 2024 Ford F-150 from Don Franklin Ford, and I couldn't be happier with the experience.

My salesman, Rusty Newman, went above and beyond from start to finish. He was professional, honest, and never pressured me. Rusty worked hard to find the right truck for me and made sure every question I had was answered. He truly cared about earning my business and making the process as smooth as possible.

A huge thank you also goes to Lonnie Williamson in Finance. Lonnie took the time to explain everything clearly, worked hard to secure financing that fit my needs, and made the paperwork process quick and stress-free. His professionalism and knowledge made a big difference.

I'd also like to recognize the Service Department for their excellent work. The team was friendly, professional, and made sure everything was taken care of. A special thank you to the detailing team for having my truck looking absolutely spotless when I picked it up. The attention to detail did not go unnoticed.
I also want to thank the team who installed my floor mats. The installation was done quickly and correctly, and they took the time to make sure everything was just right before I left the dealership.

Buying a vehicle can sometimes be overwhelming, but the entire team at Don Franklin made it an enjoyable and stress-free experience. From sales, to finance, to service, everyone treated me with respect and genuinely cared about helping me. If you're looking for a new vehicle, I highly recommend Don Franklin Ford. Rusty Newman, Lonnie Williamson, the Service Department, and the detailing team all went above and beyond to get me into my F-150, and I couldn't be more thankful.
Thank you, Don Franklin Ford, for the outstanding customer service. You've earned a customer for life!

They got the work done in a timely manner . Everyone was professional and friendly.

EVERYTHING EXCELLENT

The salesmen where knowledgeable and courteous
Also they didn’t try to push nothing on you

I like the Ford brand and the service has always been good.

Not pushy, friendly staff, great deals

Fast and friendly

Courtney

Timely

It's ok

I like that I can trust you to pick my truck up and return it in a timely manner for service that it needs. And it doesn’t interfere with my day at work. Thank you. You provide a wonderful service for the working person.

Don Franklin London service department is always something I can count on. Mr. Brown and his team take wonderful care of my car, which is why I bought it there and they’re the only ones I’ll allow to work on it.

Courteous, truthful, work done in timely manner

They always tell you what is wrong and fix it really fast . And is always friendly and helpful and will to listen to your concerns

Every one was very helpful and respectful my salesman Rusty was the best I make all the decisions about the purchase of my new car he asks what I like and didn’t like or wanted in a suv he made helpful suggestions he was patient and didn’t let me wait a long time so happy he made the stress I was feeling a lot less stressful driving home in my new car and happy.Thanks

They were super fast and everyone was super friendly

It was fast and a young gentleman even backed my suv for me so I didn't hit anyone.

They let me know when everything was done.and I like that. I think they did a good job.

Scheduling service will s easy, and the price of an oil change isn’t too bad

Quick in and out and great price