Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   September 12, 2026 — Rated 10 out of 10 by Rodney Neighbors Don Franklin London Ford - Service
What do you like about our products and services?

What makes the difference in any common business are the people. You have the best that are available. Specificall, Jacob (service writer) is hands down the most professional I’ve ever had the pleasure of working with. All of the employees that I’ve encountered there a great

Report a concern   September 11, 2026 — Rated 10 out of 10 by J.F. Don Franklin London Ford - Service
What do you like about our products and services?

People

Report a concern   September 11, 2026 — Rated 10 out of 10 by Anthony Lewis Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Very nice sales people. Not overly pushy like some other car dealerships I’ve been to

Report a concern   September 11, 2026 — Rated 10 out of 10 by S.S. Don Franklin London Ford - Service
What do you like about our products and services?

It was quick and efficient.

Report a concern   September 11, 2026 — Rated 10 out of 10 by James Bailey Don Franklin London Ford - Service
What do you like about our products and services?

Good

Report a concern   September 11, 2026 — Rated 10 out of 10 by Vicky Partin Don Franklin London Ford - Service
What do you like about our products and services?

Great service, and great personnel

Report a concern   September 10, 2026 — Rated 10 out of 10 by Cotha Prior Don Franklin London Ford - Service
What do you like about our products and services?

fast service. Notified me of all the problems before doing any repairs. very friendly.

Report a concern   September 9, 2026 — Rated 10 out of 10 by G.S. Don Franklin London Ford - Service
What do you like about our products and services?

Everyone is friendly and helpful.

Report a concern   September 9, 2026 — Rated 10 out of 10 by Donald Thatcher Don Franklin London Ford - Service
What do you like about our products and services?

Very friendly and pleasant to deal with

Report a concern   September 9, 2026 — Rated 10 out of 10 by Ronney Collins Don Franklin London Ford - Service
What do you like about our products and services?

The staff and service was very good and they were really nice people

Report a concern   September 2, 2026 — Rated 9 out of 10 by C.S. Don Franklin London Ford - Service
What do you like about our products and services?

Very professional answered questions

Report a concern   September 1, 2026 — Rated 10 out of 10 by J.C. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Very friendly and helpful getting what I needed

Report a concern   August 31, 2026 — Rated 10 out of 10 by C.W. Don Franklin London Ford - Service
What do you like about our products and services?

The service personnel are knowledge, courteous and seem to put their customers first…

Report a concern   August 31, 2026 — Rated 10 out of 10 by John Webb Don Franklin London Ford - Service
What do you like about our products and services?

The staff was perfect. Very friendly and pleasant to deal with.

Report a concern   August 31, 2026 — Rated 10 out of 10 by K. Don Franklin London Ford - Service
What do you like about our products and services?

Don Franklin London always gives excellent service, attention to detail and overall quality work

Report a concern   August 30, 2026 — Rated 10 out of 10 by William Daniel Don Franklin London Ford - Service
What do you like about our products and services?

Always great service

Report a concern   August 30, 2026 — Rated 10 out of 10 by J.T. Don Franklin London Ford - Service
What do you like about our products and services?

Service Dept

Report a concern   August 29, 2026 — Rated 10 out of 10 by Brandi Collins Don Franklin London Ford - Service
What do you like about our products and services?

I love Larry and Travis is service. They are both top notch!

Report a concern   August 29, 2026 — Rated 10 out of 10 by Gary Sexton Don Franklin London - Sales
What do you like about our products and services?

Super friendly and always go above and beyond to make sure everything is 100% before you leave.

Report a concern   August 29, 2026 — Rated 10 out of 10 by S.T. Don Franklin London Ford - Service
What do you like about our products and services?

We had an oil change on Friday and they were right on time getting us in and the service guys were very friendly but also thorough!

Report a concern   August 29, 2026 — Rated 10 out of 10 by Melissa Turner Don Franklin London Ford - Service
What do you like about our products and services?

Always friendly

Report a concern   August 29, 2026 — Rated 10 out of 10 by Earl Farris Don Franklin London Ford - Service
What do you like about our products and services?

Everyone is very courteous and helpful and if you have any questions they can get you the answers you need. All the order takes at the desks are very good at their jobs, James and the rest of the crew do a great job.

Report a concern   August 28, 2026 — Rated 10 out of 10 by Clara Patterson Don Franklin London Ford - Service
What do you like about our products and services?

Ford products are dependable.

Report a concern   August 27, 2026 — Rated 10 out of 10 by Thomas Oakley Don Franklin London Ford - Service
What do you like about our products and services?

High quality service department with fast and reliable maintenance!

Report a concern   August 27, 2026 — Rated 10 out of 10 by Thomas Oakley Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

When it comes to buying a vehicle with this company it's very straightforward. The staff are incredible and quick when purchasing a vehicle. No hassle and very friendly.

Report a concern   August 27, 2026 — Rated 10 out of 10 by Mike Mcfall Don Franklin London Ford - Service
What do you like about our products and services?

The staff is courteous and helpful.

Report a concern   August 27, 2026 — Rated 10 out of 10 by J.S. Don Franklin London Ford - Service
What do you like about our products and services?

Very friendly

Report a concern   August 27, 2026 — Rated 10 out of 10 by B.T. Don Franklin London Ford - Service
What do you like about our products and services?

Very fast and thorough

Report a concern   August 27, 2026 — Rated 10 out of 10 by Sean Disney Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

We had an excellent experience with Austin Davis as our sales person and Travis Jasper as our sales manager!

Report a concern   August 27, 2026 — Rated 10 out of 10 by C.B. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

No pressure culture.. And lots of inventory


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