Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   June 4, 2026 — Rated 9 out of 10 by Chris Combs Don Franklin London Ford - Service
What do you like about our products and services?

Got in quick an didn't take long...

Report a concern   June 4, 2026 — Rated 10 out of 10 by K.K.P. Don Franklin London Ford - Service
What do you like about our products and services?

Service team is exceptional! Always professional, knows what's wrong and fixes it!

Report a concern   June 3, 2026 — Rated 10 out of 10 by William Gallup Don Franklin London Ford - Service
What do you like about our products and services?

Service by profession with a smile. In and out.

Report a concern   June 2, 2026 — Rated 10 out of 10 by Jeff Holmes Don Franklin London Ford - Service
What do you like about our products and services?

The service department is very good compared to other ones as they tell you exactly what is needed to be done as well as the price. I bought my vehicle new in 2018 and again the salesman was very informative. If I had to buy another vehicle then I would be back

Report a concern   June 2, 2026 — Rated 10 out of 10 by D.V. Don Franklin London Ford - Service
What do you like about our products and services?

F150 with Aluminum body and the twin turbo engines.

Report a concern   June 2, 2026 — Rated 10 out of 10 by P.G. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly, professional and competent service

Report a concern   June 2, 2026 — Rated 10 out of 10 by Denice Tackett Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Great prices and they will actually negotiate with you, friendly staff also!

Report a concern   June 2, 2026 — Rated 10 out of 10 by Paul White Don Franklin London Ford - Service
What do you like about our products and services?

Knowledgeable technicians !!

Report a concern   June 2, 2026 — Rated 10 out of 10 by J.M. Don Franklin London Ford - Service
What do you like about our products and services?

Speed

Report a concern   June 2, 2026 — Rated 9 out of 10 by C.N. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Can usually find what I’m looking for

Report a concern   June 1, 2026 — Rated 10 out of 10 by E.O. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Frankie marcum has always took care of me and my family and he goes above and beyond to get the best vehicle for us that always fits in our budget and is safe and reliable. The finance mgr. from hyden ky at the London ky store does the same he is fantastic.

Report a concern   May 30, 2026 — Rated 10 out of 10 by P.E. Don Franklin London Ford - Service
What do you like about our products and services?

The staff at your dealership are the absolute best. Your service advisors are fantastic and take great care of me, especially Benjamin, who I’ve come to know over the last few years. I know I can trust the staff at this dealership and that is the most important thing to me.

Report a concern   May 30, 2026 — Rated 10 out of 10 by Sherry Stanley Don Franklin London Ford - Service
What do you like about our products and services?

It seem to be good! This was first time.

Report a concern   May 30, 2026 — Rated 10 out of 10 by R.H. Don Franklin London Ford - Service
What do you like about our products and services?

Good service

Report a concern   May 30, 2026 — Rated 10 out of 10 by K.S. Don Franklin London Ford - Service
What do you like about our products and services?

I love my ford explorer and misty is the best sale person

Report a concern   May 30, 2026 — Rated 10 out of 10 by T.C. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Raleigh was my salesman he was great to work with and Travis sales manager was great also

Report a concern   May 30, 2026 — Rated 10 out of 10 by M.F. Don Franklin London Ford - Service
What do you like about our products and services?

Timely service

Report a concern   May 30, 2026 — Rated 10 out of 10 by Donald Morgan Don Franklin London Ford - Service
What do you like about our products and services?

Easy no hassle oil change

Report a concern   May 30, 2026 — Rated 10 out of 10 by L.M. Don Franklin London Ford - Service
What do you like about our products and services?

Traveling back to Indiana,and they got me right in for an oil change.Thanks!!

Report a concern   May 29, 2026 — Rated 10 out of 10 by Dennis Bunch Don Franklin London Ford - Service
What do you like about our products and services?

ROBBIE BROWN & BEN PETREY. If not for these 2 I’d buy someplace else.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Dennis Stevenson Don Franklin London Ford - Service
What do you like about our products and services?

Services are quick and complete
Service personnel are really friendly

Report a concern   May 29, 2026 — Rated 10 out of 10 by R.G. Don Franklin London Ford - Service
What do you like about our products and services?

If they mess they will make it right! Robbie is great!!

Report a concern   May 29, 2026 — Rated 10 out of 10 by Samantha White Don Franklin London Ford - Service
What do you like about our products and services?

I've purchased 2 vehicles from there and the staff are very knowledgeable and kind.

Report a concern   May 29, 2026 — Rated 10 out of 10 by K.C. Don Franklin London Ford - Service
What do you like about our products and services?

Fast and friendly good products

Report a concern   May 29, 2026 — Rated 10 out of 10 by R.P. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Ivan was great to work with in our purchase.

Report a concern   May 28, 2026 — Rated 10 out of 10 by M.C. Don Franklin London Ford - Service
What do you like about our products and services?

The work was done in a timely manner very satisfied

Report a concern   May 28, 2026 — Rated 10 out of 10 by W.R. Don Franklin London Ford - Service
What do you like about our products and services?

Good people and work hard to please customers!!!

Report a concern   May 28, 2026 — Rated 10 out of 10 by Ismail Os Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Extremely professional and friendly service.
I changed, trade and buy more than 100 cars in my life
I'm 66, this dealer made me feel, I was living in 80's 90's . Good old days.
This is my new car dealer for sure. They made me brought from Charlotte NC to London KY, which it was worth it...
I did deal with Cameron, young and respectful gentleman.
I am so happy to work with them.
My next car will be a Raptor.
I will buy from them again

Report a concern   May 28, 2026 — Rated 9 out of 10 by Lonnie Roaden Don Franklin London Ford - Service
What do you like about our products and services?

Good service, really like pick up and delivery

Report a concern   May 28, 2026 — Rated 10 out of 10 by Diane Jackson Don Franklin London Ford - Service
What do you like about our products and services?

The service was fairly fast and the works was great


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