Customer Testimonials

Always friendly. Great customer service !

Everyone is very warm and welcoming. They are friendly. They’re helpful. They answer all your questions and I just like I bought my car there and I will never go to a place else or buy another car from anybody else.

As for products, I’ve never had a problem ever had of anything you’ve ever done or put on my truck. For the staff or the service the most respectful plot they treat you like you’re the only person there that they really care about your truck or vehicle.. any concerns that I’ve ever had they never rushed me off. They listened to each and one of them and gave me a recommendation on what to do every time friendliest place I’ve ever been? I can’t think of one way or one thing that I would change and let’s say a lot for me.?

Professional knowledgeable friendly

Courteous and professional. They keep you informed and ask if you want a part or service before they proceed.

I always take my vehicles to Don Franklin. They are always professional and the prices are good

I'm always loyal to Ford products. I usually get good service at Don Franklin Ford other that this past visit

Fast and easy, that’s what I like no hassle and getting as close to to what you want. Had a great experience. Thanks

I have not had any mistakes or misrepairs done.

Very friendly staff and know that the job was done professionally.

We appreciate the courteous employees.

The excellent customer service they provide is outstanding; they help you in any way they can, catering to your preferences. The location in London, Laurel County, is particularly noteworthy. All the staff are excellent and very professional. A young man named Lee helped me find the car I wanted; he was incredibly kind and deserves a 10/10. I also give a 10/10 to all the staff.

Very nice people. and really good service

I’ve always had good service there and I really appreciate that they don’t do things to my car that it doesn’t need. I’m very happy with this dealership

Everyone is friendly and they get the job done quick

The waiting room is large and never feels crowded, service is fast upon arrival until departing, technicians are friendly and straight to the point.

The service was great. Frankie went above board to find me a car. He put me at ease when I first met him with all that I had been through.

They keep you up to date on progress as they work on your car. Always very helpful.

Prompt and friendly service. Have had nothing but excellent service each and every time I have been there. Highly recommend this location for any and all needs.

Everyone is very professional and does a fantastic job!

Friendly people

Friendly fast service. Not pushy on suggestions and I always leave with knowing that they did their best and were looking out for me the customer.

Truck has been very dependable and service department always gets us in for an oil change when we are in the area.

Prompt response

The service people are great and they are very knowledgeable and helpful especially James Partin He goes above and beyond of what his actual job requires of him. I would and I do recommend your guys service department to everyone that I know that needs their vehicle worked on. Thanks again for taking care of all of my vehicles. All 5 of them.

Great service department friendly staff

Quality products, and service. Prompt time with appointments.

Service is quick! Dont have to schedule ahead or wait forever. Fast efficient! Bragged about it on Facebook too!

The service department has always been accommodating to my needs.

Personable staff at check in