Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   October 24, 2026 — Rated 10 out of 10 by Dakota Curry Don Franklin London Ford - Service
What do you like about our products and services?

Great service fast and friendly

Report a concern   October 24, 2026 — Rated 10 out of 10 by Karen Morgan Don Franklin London Ford - Service
What do you like about our products and services?

Staff is always so friendly and helpful! The wait time is always short and the atmosphere is pleasant.
Been having my vehicle serviced there for the past 10 years. I wouldn’t go anywhere else!

Report a concern   October 24, 2026 — Rated 10 out of 10 by Victoria Johnson Don Franklin London Ford - Service
What do you like about our products and services?

I love the courtesy shown to us. My husband is in a wheelchair and everyone was so helpful.

Report a concern   October 24, 2026 — Rated 10 out of 10 by D.T. Don Franklin London Ford - Service
What do you like about our products and services?

We are Ford people and all ways will be. Have had really great cars and trucks and we like the people that work there.

Report a concern   October 24, 2026 — Rated 10 out of 10 by V.B. Don Franklin London Ford - Service
What do you like about our products and services?

Available with in a short period of time and appointment time is convenient for our family.

Report a concern   October 23, 2026 — Rated 9 out of 10 by J.S. Don Franklin London Ford - Service
What do you like about our products and services?

I like the staff in service. Everyone is very nice and extremely helpful.

Report a concern   October 23, 2026 — Rated 10 out of 10 by D.C. Don Franklin London Ford - Service
What do you like about our products and services?

Great service

Report a concern   October 22, 2026 — Rated 10 out of 10 by C.C. Don Franklin London Ford - Service
What do you like about our products and services?

Reasonable price and fairly quick service

Report a concern   October 22, 2026 — Rated 10 out of 10 by K.O. Don Franklin London Ford - Service
What do you like about our products and services?

They are prompt and professional

Report a concern   October 22, 2026 — Rated 10 out of 10 by A.H. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Great customer service. Misty is the best!

Report a concern   October 22, 2026 — Rated 10 out of 10 by D.W. Don Franklin London Ford - Service
What do you like about our products and services?

Easy to make appointment

Report a concern   October 21, 2026 — Rated 9 out of 10 by M.M. Don Franklin London Ford - Service
What do you like about our products and services?

Timely, courtesy of employees

Report a concern   October 21, 2026 — Rated 10 out of 10 by T.E. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

I’ve only bought a used vehicle but the the people were very knowledgeable about the whole process

Report a concern   October 21, 2026 — Rated 10 out of 10 by Sandy Hickman Don Franklin London Ford - Service
What do you like about our products and services?

Customer service is the best

Report a concern   October 21, 2026 — Rated 10 out of 10 by A.S. Don Franklin London Ford - Service
What do you like about our products and services?

Service is great friendly always willing to help

Report a concern   October 21, 2026 — Rated 10 out of 10 by C.L. Don Franklin London Ford - Service
What do you like about our products and services?

Always very professional and completing the job fast and at a affordable price

Report a concern   October 21, 2026 — Rated 10 out of 10 by F.G. Don Franklin London Ford - Service
What do you like about our products and services?

Fast and reliable

Report a concern   October 21, 2026 — Rated 10 out of 10 by D.H. Don Franklin London Ford - Service
What do you like about our products and services?

We were greeted immediately when we arrived. The services were performed fast and friendly. Overall Great Experience!

Report a concern   October 21, 2026 — Rated 10 out of 10 by Eric Garrison Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Very smooth and easy buying experience. Kindra Ward went above and beyond to make sure buying experience great. She made us feel like family.

Report a concern   October 21, 2026 — Rated 10 out of 10 by Harold Arnett Don Franklin London Ford - Service
What do you like about our products and services?

Friendly and professional staff and the fact that my vehicle was serviced very quickly, which meant I didn’t have to sit there and wait forever and the pricing was very affordable for the service I had performed on my truck. And being called by my first name after arriving meant a lot cause it’s always a good feeling going somewhere where they know your name .

Report a concern   October 21, 2026 — Rated 10 out of 10 by Sheila Tye Don Franklin London Ford - Service
What do you like about our products and services?

I really appreciate the time and effort put into trying to diagnose my problem

Report a concern   October 21, 2026 — Rated 10 out of 10 by Cordaro Lyttle Don Franklin London Ford - Service
What do you like about our products and services?

Very professional. Only issue. Couldn’t get the website to work to make appointments for oil change.

Report a concern   October 21, 2026 — Rated 10 out of 10 by D.G. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Everything!

Report a concern   October 21, 2026 — Rated 10 out of 10 by Roger Trent Don Franklin London Ford - Service
What do you like about our products and services?

Good service

Report a concern   October 17, 2026 — Rated 10 out of 10 by J.B. Don Franklin London Ford - Service
What do you like about our products and services?

Some of the best people that works there and they all treat you good

Report a concern   October 17, 2026 — Rated 10 out of 10 by Steve Gruber Don Franklin London Ford - Service
What do you like about our products and services?

I had a very good experience with your service. It’s the first time I’ve used this brand of tire. I’ve heard good reviews about it.

Report a concern   October 17, 2026 — Rated 10 out of 10 by C.H. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Always been a Ford guy and like the deals I’ve made so far like the service and my salesman !

Report a concern   October 16, 2026 — Rated 10 out of 10 by L.V. Don Franklin London Ford - Service
What do you like about our products and services?

I like how friendly everyone is and helpful everyone is

Report a concern   October 16, 2026 — Rated 10 out of 10 by R.M. Don Franklin London Ford - Service
What do you like about our products and services?

Good service and friendly people.
(On the downside of the last service
However leaving a BIG MESS on the floorboard after changing the cab filter is VERY UNEXCEPTIONABLE)
Normally there has never been an issue.

Report a concern   October 16, 2026 — Rated 10 out of 10 by R.S. Don Franklin London Ford - Service
What do you like about our products and services?

Love products and service


Privacy Policy