Customer Testimonials

Friendly ,answered all my questions.. very patient with us in the cold weather ..

Friendlyness

Very friendly service….. and determined

The service and staff are very professional and helpful. The only issue I have is that when one has an appointment it should not take two hours for an oil change and vehicle check-up. I have been here several times and been in and out with-in an hour. If the service is actually takes two hours then it leads me to believe that the service stated on the record was done incorrectly or missed all together. Where is the Quality Checks for the simple but important task being performed. Feel free to reach out and communicate further if you desire. Of course if I do not hear from anyone then I will gather I am just a number.

Thank You,

First name removed Cissell
Phone number removed

My sales consultant Dalton Smith was great ,called me when a truck I wanted came in. I am very happy with it.

Great service very friendly

Quality fast reliable

Great service and I never have to wait very long. The waiting area is a lot better than any other dealership I have seen. They also wash my car! Love that they do that. I can't imagine getting better service anywhere else.

Friendly and super fast service.

Great customer service, Techs and front desk advisors are great as well.

All the staff were kind and courteous and answered all questions with no hesitation.

Fast service and well done

They will take good care of you

awesome job... thanks

The people are friendly and great to work with. Not just your sales staff but also the folks in service when I've brought the cars in for their routine maintenance. They always explain what has been done and when needs to be done.

Great Dealership

Kind, friendly staff. Comfortable waiting area. Efficient service.

Quick and efficient service

Very professional and quick

The staff have always treated me respectfully.

The service is always fast and friendly. I’ve never had a bad experience at Don Franklin. Unfortunately, you don’t see that enough these days.

Fast and professional

Tim Wells is awesome!!!! The service is always top shelf!!!! The nice lady that sets my appointments up is sooooo nice.........always. thank you.

Great people they treat you like family thanks

I think i bought 7 vehicle's from don Franklin and was treated very good every time from every body at the dealership just great products and good prices even in this market

Easy in & easy out and the employees are friendly!

Competent

Ford has always been my #1 choice because I have found them dependable, durable, that stand the test of time and resale value. The salesman at your London lot is one of the best sales people I have ever dealt with on a new purchase. I called in and ask questions and made a deal on the phone and he delivered my new vehicle to my home over an hour away! Your internet page has the selection of vehicles; you can take your time and look them over and find the options you desire. I’m retired and have purchased many new vehicles in my life and this was the easiest, fastest and friendliest deal I have ever done! Thank you TIM WELLS for making my wife and myself very happy with our new car in the privacy and comfort of our own home!
Larry and Pauline Maggard

The service associates have been great so far. I have had some really bad issues with other dealerships. However, Don Franklin Ford London has been great and will continue to do business with them.

Very professional easy to work with from the start to the delivery everything and everyone was great. I recommend don franklin ford at london ky to everybody