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Customer Testimonials
Enjoyed working with CJ and Cupcake when buying 2023 Rogue.
the time was great
The service dept is always quick and very friendly..they do an excellent job..Thank y'all
Fast easy and staff are super friendly
Good service! Thanks!
Very professional. I felt very comfortable. Everyone was friendly and helped me I’m very thankful for the Lexington branch!
Yes I would recommend a person too you guys you all was take good care or me
Friendly staff.
Had a previous engagement and the staff made sure that I didn't miss the appointment.
Fast, friendly, and reasonable.
Friendly service and quality of cars.
Service was rapid and efficient, all of the staff are friendly.
Service staff are outstanding.
Always friendly, knowledgeable, and efficient.
Quick service and good prices!
Very much
Quick appointment available in an emergency - knowledgeable Staff.
Clear and speedy resolution of issues. No hidden surprises...great communication.
Care as to what is going on
On my way from Tampa, FL to Lexington, KY, I had serious tire damage due to not being able to avoid debris on road. Nissan Connect connected me to Chris Rivard at Don Franklin Nissan. I was able to get to Lexington on donut tire from 120 miles south (Jelico, TN). Chris was able to get my tire replacement scheduled under my road hazard coverage. There was also breakline damage from the debris. Chris was able to order parts for breakline and got the repairs to breakline and tire replacement in record time. He made sure I was shuttled to and from the hotel where I was attending convention. Then I was back on the road south to Tampa, FL on the day I originally planned to return home.
I am greatful to Chris and all he did in such an efficient and effective manner. On a scale of 1 to 10, Chris is a 20 in my book. Thank you Chris and Don Franklin Nissan.
Everyone was thorough and professional.
Very happy
Very quick and efficient
That you take good care of my car. That you have the parts
Based on experience I am very confident that your service managers will see to it that Iget the services I need and that your technicians will provide first class service.
Wonderful service everyone was personally and make sure we felt welcome and knew everything we need to know about our new car are salesman. M J never was pushy was wonderful. We told him what we wanted. He did what we wanted. Walt was wonderful as well. He made sure I knew everything on my car and how to work it never been treated like this before.
Terrell was great
Jennifer Dailey is a true asset to Don Franklin. Always a pleasant experience dealing with her.
Service team is top notch.
I like the deal that Don Franklin gives.
From the moment you drive into the service department, you are greeted, by a friendly professional staff at Don Franklin Nissan and you know you can relax because the job is always done right.