Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   January 19, 2023 — Rated 10 out of 10 by J.V. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Your services were promptly performed and efficiently done.

Report a concern   January 19, 2023 — Rated 10 out of 10 by Lesley Adams Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great service. Chris is a consmmate professional

Report a concern   January 19, 2023 — Rated 10 out of 10 by K.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ron Abrahamson helped us navigate a warranty repair that saved us thousands of dollars. There were steps along the way to satisfy the warranty company and Ron’s turnaround was quick and thorough on each one. And after the work was approved, it was only a couple of days between Ron’s calling to say he’d ordered parts and the completion of a pretty major repair. This experience has changed our minds about dealership service depts and we plan on having all our preventive maintenance performed at Don Franklin going forward.

Report a concern   January 19, 2023 — Rated 10 out of 10 by T.S. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Good products and good folks to deal with. I'm happy with the deal and happy with the vehicle. Thanks.

Report a concern   January 19, 2023 — Rated 10 out of 10 by C.J. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always good service and friendly staff

Report a concern   January 19, 2023 — Rated 10 out of 10 by S.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service advisor was very helpful and understanding.

Report a concern   January 19, 2023 — Rated 10 out of 10 by Tyreese Williams Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Service was great and patience was the best thing as we were looking for cars. Was able to break down everything for us the whole time we was there

Report a concern   January 19, 2023 — Rated 10 out of 10 by J.K. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Good service. Nice and friendly people

Report a concern   January 19, 2023 — Rated 10 out of 10 by M.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always friendly and was happy that my warranty covered the replacement of my transmission.

Report a concern   January 19, 2023 — Rated 10 out of 10 by L.Y. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Don’t have to wait a long time for service

Report a concern   January 19, 2023 — Rated 10 out of 10 by P.D.A. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

This is one of two dealerships that I trust.

Report a concern   January 18, 2023 — Rated 10 out of 10 by B.A. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Courteous and prompt

Report a concern   January 18, 2023 — Rated 10 out of 10 by Susan Salyer Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

My salesperson is a trusted friend after serving me for 18 years. I appreciate him.

Report a concern   January 18, 2023 — Rated 10 out of 10 by Sandra Sutton Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Such friendly staff. No one was pushy or made me feel uncomfortable like most car lots. Very easy to deal with. So easy I was in and out with my new car in 2 hours. I kept waiting for the catch…there wasn’t one. Plus I got a great deal!

Report a concern   January 17, 2023 — Rated 10 out of 10 by S.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I had an unexpected issue arise with my vehicle on Thursday afternoon. So I contacted Nissan and they had no openings until Monday but my car was technically not operable so Ron said he would try to work me in at 1:30 the next day. I arrived at little early and not only did he promptly greet me but gave me a loaner so I would not have to wait around. After the problem was determined. He had it fixed and returned to me by 5:00 with no compensation from me and for that I was very grateful! Thanks again Ron because I know my emergency did not have to be your emergency

Report a concern   January 17, 2023 — Rated 10 out of 10 by N.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Customer service was exceptional!

Report a concern   January 17, 2023 — Rated 10 out of 10 by M.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The associate was very nice and got the Nissan done in about an hour while we waited. She came and found us and we were on our way pretty quickly.

Report a concern   January 16, 2023 — Rated 10 out of 10 by K.S. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

They were very friendly and knowledgeable.

Report a concern   January 16, 2023 — Rated 10 out of 10 by N.H. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Amazing service. This was my first new car and I had limited time to come in and make a decision, and hadn't done a lot of research. The associate greeted me outside and went above and beyond to understand what I was looking for, asking me questions about my priorities. From start to finish MJ was a fantastic salesperson - incredibly knowledgeable without being condescending or pushy. I can't say enough great things - my parents bought their car here and recommended the dealership and I can see why!

Report a concern   January 16, 2023 — Rated 10 out of 10 by J.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

atention

Report a concern   January 16, 2023 — Rated 10 out of 10 by Madison Roberts Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

MJ was a very fluent and helpful during my car purchase and he will for sure have my business in the future

Report a concern   January 16, 2023 — Rated 10 out of 10 by Mary Grogan Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick, kind, friendly, knowledgeable, reliable

Report a concern   January 16, 2023 — Rated 10 out of 10 by T.K. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

The sales team is great! They don’t pressure you to buy, they work with you on what you want and need, and they are informative.

Report a concern   January 14, 2023 — Rated 10 out of 10 by Melissa Grimes Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service department it amazing. They always take car of my baby. Always clean and welcoming. Full service. Nissan guy has the beat customer service and the sales men work hard to get you what you are looking for. Highly recommended!

Report a concern   January 14, 2023 — Rated 10 out of 10 by P.T. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

We were on time and everyone was waiting and started on our car as soon as we
drove in before I had gotten out on my passenger side. Warned me that the floor
was wet.

Everyone and everything was as good as it could have been for us.

The only thing left undone was our
choice of the battery which was too
expensive so we felt we would not get the battery at your price.

Sincerely
First name removed & Gene Last name removed

Report a concern   January 14, 2023 — Rated 10 out of 10 by O.T. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Prompt excellent service

Report a concern   January 14, 2023 — Rated 9 out of 10 by Yolanda Cole Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service and the hospitality! Also, the rewards are great and helps with the cost!

Report a concern   January 13, 2023 — Rated 10 out of 10 by A.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Came in for oil change. Everyone was very nice and it didn’t take long at all

Report a concern   January 11, 2023 — Rated 10 out of 10 by B.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ease of appointment. Courteous arrival. Simple instructions for waiting. And Tanner!

Report a concern   January 10, 2023 — Rated 10 out of 10 by John Sargent Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I always have a good timely experience here


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