Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   March 31, 2023 — Rated 10 out of 10 by L.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The workers were very friendly and I was pleased with the service and speed in fixing my car.

Report a concern   March 30, 2023 — Rated 10 out of 10 by T.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

quick service!
Report a concern   March 30, 2023 — Rated 10 out of 10 by Melanie Freeman Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

I was impressed by the service from beginning to end. The salesman, Cordarius, the sales mgr., the finance Dept, the gentleman that delivered my car to me were all courteous, friendly, professional and NOT pushy.
I went to the Lex location. The car I wanted was in Somerset. They had a driver bring it to Lex for me to test drive. I was in a time crunch that day. They did everything they could to get me out of there within the time frame I gave them.
They matched the highest offer I had received for my 2019 Highlander while giving me a great deal on a 2021 Sienna.
I had been to several dealerships and had not received anywhere near the service or deal I got at Don Franklin.

Report a concern   March 30, 2023 — Rated 10 out of 10 by T.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I AM PLEASED WITH THE CUSTOMER SERVICE AND THE TIME IN WHICH IT TAKES FOR AN OIL CHANGE.

Report a concern   March 30, 2023 — Rated 10 out of 10 by T.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Best service ever
Report a concern   March 30, 2023 — Rated 10 out of 10 by Shannon Taylor Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I got a fast appointment. Tanner was polite and stayed in contact with me via text with updates for my car. An overall great experience.

Report a concern   March 30, 2023 — Rated 10 out of 10 by M.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Once again, my vehicle's regularly scheduled service was fantastic. It was easily scheduled and promptly received. The work was completed timely, and no unnecessary services were suggested. Keep doing what your're doing and I'll keep coming back.

Report a concern   March 29, 2023 — Rated 10 out of 10 by K.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

It was easy, fast, and the customer service was the best part!!

Report a concern   March 29, 2023 — Rated 10 out of 10 by J.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly people and great service.

Report a concern   March 29, 2023 — Rated 10 out of 10 by B.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

excellent service
Report a concern   March 29, 2023 — Rated 10 out of 10 by R.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quality of Nissan is top notch and their service department is always on top of it!!!
Report a concern   March 29, 2023 — Rated 10 out of 10 by Susan Cutshall Don Franklin Lexington Nissan - Service
What do you like about our products and services?

So happy with everyone who helped us in the purchase of our 2023 Rogue
Report a concern   March 29, 2023 — Rated 10 out of 10 by Bradley Lykins Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Outstanding techs, Outstanding service, outstanding maintenance, and reasonable pricing. Don Franklin breaks the mold of a dealership and is the breath of fresh air compared to their peers.
Report a concern   March 28, 2023 — Rated 10 out of 10 by B.V. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

This is the second vehicle purchased through John Berry. He is friendly, informative and easy to work with.

Report a concern   March 28, 2023 — Rated 10 out of 10 by Hector Rios Don Franklin Lexington Nissan - Service
What do you like about our products and services?

It was done in a timely matter and the personnel is very friendly.

Report a concern   March 28, 2023 — Rated 10 out of 10 by Susan Woolum Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Jennifer at The Don Franklin Nissan in Lexington was 100% at her job...her mananager and all that help me was also great
Report a concern   March 28, 2023 — Rated 10 out of 10 by F.B. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

great service, and friendly salesmen
Report a concern   March 27, 2023 — Rated 10 out of 10 by S.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I love the Altima cars

Report a concern   March 27, 2023 — Rated 10 out of 10 by D.C. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Salesman was the best. Very knowledgeable and professional

Report a concern   March 24, 2023 — Rated 10 out of 10 by J Montgomery Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quality
Ease of scheduling
Responsible personnel
Adherence to my requirements
Expediency

Report a concern   March 24, 2023 — Rated 10 out of 10 by J.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly staff
Report a concern   March 23, 2023 — Rated 10 out of 10 by L.T. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

They exceeded my expectations, awesome customer service from start to finish.

Report a concern   March 23, 2023 — Rated 10 out of 10 by Jordan Turley Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

You all were very welcoming and I truly appreciated everything! I will definitely be back soon to purchase a vehicle.

Report a concern   March 23, 2023 — Rated 9 out of 10 by S.H. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Ben Rollins is a very professional salesman.
Report a concern   March 23, 2023 — Rated 10 out of 10 by R.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast and friendly service department!
Report a concern   March 22, 2023 — Rated 10 out of 10 by Tayjah Ferron Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Employees are always professional, helpful, and courteous.

Report a concern   March 22, 2023 — Rated 9 out of 10 by Anthony Thomas Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick friendly service

Report a concern   March 22, 2023 — Rated 10 out of 10 by G.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Customer service!
Report a concern   March 22, 2023 — Rated 10 out of 10 by Cynthia Hamilton Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

This was by far the best experience I have had purchasing a car. There was no pressure, no hassle, everyone there treated me like family! I will return soon to get my daughter a car!

Report a concern   March 22, 2023 — Rated 10 out of 10 by Earl Debusk Don Franklin Lexington Nissan - Service
What do you like about our products and services?

On time, every time :)

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