Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   June 19, 2025 — Rated 10 out of 10 by Clay Johnston Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service was fantastic. The people are extremely friendly and. Get the job done.

Report a concern   June 19, 2025 — Rated 10 out of 10 by M.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly and respectful

Report a concern   June 19, 2025 — Rated 10 out of 10 by C.B. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Friendly, courteous staff

Report a concern   June 19, 2025 — Rated 10 out of 10 by J.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service was pretty timely!

Report a concern   June 19, 2025 — Rated 10 out of 10 by T.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Staff is friendly, service is completed in a reasonable amount of time.

Report a concern   June 19, 2025 — Rated 10 out of 10 by Janice Creech Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like the customer service. How they do their best to fit customers in fir service on the customers schedule

Report a concern   June 19, 2025 — Rated 10 out of 10 by L.D. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

You know what you are doing, I believe, and all staff members are friendly and kind.

Report a concern   June 19, 2025 — Rated 10 out of 10 by Candy Hasenstab Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Easy to make an appointment. The service is always prompt.

Report a concern   June 17, 2025 — Rated 10 out of 10 by Lana Little Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast and friendly! Great service while timely!

Report a concern   June 15, 2025 — Rated 10 out of 10 by L.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

No Upselling of additional services not needed

Report a concern   June 15, 2025 — Rated 10 out of 10 by Amy Younger Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Efficient and friendly

Report a concern   June 14, 2025 — Rated 10 out of 10 by M.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Thank you so much for your service and support! What an amazing product warranty you have!

Report a concern   June 14, 2025 — Rated 10 out of 10 by C.F. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

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Report a concern   June 14, 2025 — Rated 9 out of 10 by S.Z. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick service, friendly staff.

Report a concern   June 14, 2025 — Rated 10 out of 10 by S.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast and always willing to help. Very friendly also.

Report a concern   June 13, 2025 — Rated 10 out of 10 by Diana Carter Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Prompt service. Always loved my Nissans. I have owned a 1987 Nissan Maxima, 2000 Maxima, 2008 Maxima, 2014 pathfinder, and a 2025 Pathfinder.

Report a concern   June 13, 2025 — Rated 10 out of 10 by A.T. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast courteous service, friendly people

Report a concern   June 12, 2025 — Rated 10 out of 10 by Jennifer Cole Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service people are always friendly and they truly care about the customer.

Report a concern   June 10, 2025 — Rated 10 out of 10 by T.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I’ve been with Nissan for some time now, the service provided has always been GREAT.

Report a concern   June 10, 2025 — Rated 10 out of 10 by R.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Luv Nissan vehicles we have

Report a concern   June 10, 2025 — Rated 10 out of 10 by A.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Staff is very personable, efficient, and kind.

Report a concern   June 10, 2025 — Rated 10 out of 10 by M.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Reliable

Report a concern   June 10, 2025 — Rated 10 out of 10 by P.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick service

Report a concern   June 10, 2025 — Rated 10 out of 10 by Tiffany Halcomb Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The customer service was great. I was treated well when I went to drop off and pick up my car. I also enjoyed the employee who picked me up to take me back to the dealership. They were very friendly and arrived in a timely manner to my location.

Report a concern   June 10, 2025 — Rated 10 out of 10 by Harold Foley Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

You all are great people who have been really good friends to help people.

Report a concern   June 10, 2025 — Rated 10 out of 10 by J.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quality of vehicle and fair price

Report a concern   June 10, 2025 — Rated 9 out of 10 by Ricky Briggs Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Sale guy Rashad was good to deal, very helpful and not too pushy

Report a concern   June 10, 2025 — Rated 10 out of 10 by James Robinson Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

I’ve had a Nissan since 1995 allway been dependable glen and Don Franklin has always treated me like family

Report a concern   June 10, 2025 — Rated 9 out of 10 by M.M. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

I appreciate Bryan. I love my 2025 Nissan Rogue Platinum. However, I have a few concerns:

1. No one helped me with the MyNissan app; I had to download and figure it out myself.
2. The tire pressures were 49 PSI after driving 35 minutes from the dealership. (The sticker by the driver's seat indicates 33 PSI).
3. My temporary tag was not secure enough; it blew off on the freeway within a week.

Report a concern   June 8, 2025 — Rated 10 out of 10 by M.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Good, reliable, timely service at a fair price.


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