- Phone: (859) 263-5020
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Customer Testimonials
Friendly staff and prices are competitive with other shops i like the family atmosphere
We needed a rush on an appointment and you were able to get us in. Service was quick and thorough.
Service advisor Ron Abrahamson
Don Franklin has been very quick to respond to my calls, and take care of my car as soon as possible. They are courteous and efficient, and kept me informed what was going on with my car throughout the process. Very pleased. 👍🏼
They took care of my car fast and quick Service
I was impressed with the price on service and parts
Wonderful service department
A few too many surveys
Easy to work with didn’t pressure you to get extra stuff done .
Ok
Your service is great. Easy to get appointment and everyone is polite and helpful!
Prompt service
Very friendly! They got my car done within 30 minutes of me dropping it off. Best Don Franklin service I have ever had.
Was expecting to have to pay 1700 for a new part. The service rep found a warranty that was still active on my car that covered the whole cost.
I liked the salesman Terrell, he was very nice and informative and stayed way past his time to go home. I love my truck and the warranty.
Always courteous, quick and efficient service. Whether you are looking for a dealership to take care of your car or need to buy a new one, contact Don Franklin in Lexington because you will not be disappointed.
Products: good quality, reliable, affordable
Services: comprehensive- staff personnel are friendly, knowledgeable and customer focused
The service was the best I have ever had with a car dealer
Your Service Reps are conversational, organized, and stand by their estimates (both time and dollars).The waiting areas are clean and bright. I appreciate all the people involved who get me back on the road. Thanks!
Had no problem of making an appointment.They got my vehicle in the shop bay before appointment time and done a oil change. They also figure out were the popping sounds was coming from and fixed the issue.
I had a service issue and had never been to your Nissan dealership. The service department treated me like I was priority number 1! How impressive!! I told them before I left that I would go there first for my next auto purchase!
Love the Rouge and Everyone were super!
Showed up w/ 2019 Nissan Rogue Saturday at 8 am w/ no appointment needing oil change and tire rotation. The service rep said they had a pretty full schedule but he could work it in if I could leave it, sure I said. Less than 90 minutes later a phone call indicated the car was ready to be picked up. AND READY it was, including a spectacular wash job which wasn't easy given we'd just returned from a 1,600 mile road trip. Thanks to all.
Great salesman and knowledgeable about the vehicle!
It was a kind and convenient service. Thanks
Quick friendly service
Great communication! Friendly people.
Easy and efficient
The Salesperson (Stan) went above and beyond to make the sale occur. He was professional and represented the company well.
Dr. Cathy Crutchfield
John Berry is great to work with!
good service in general