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Customer Testimonials
Staff is very friendly and do amazing work.
My experience with Nissan was very different from others, they are friendly, helpful, reliable with great care and performance.
very well attended
The in take process was easy and all of the staff were friendly and professional.
Good timely service.
i like the people.
wait time is a little long, but not unreasonable.
Great
We love every aspect of your business.
We receive excellent deals on new vehicles and the service is top notch!
Especially happy with service parts manager
Barry Henderson and Ron in the service department. They deserve a raise!!
Prompt service when I come in. Checking in is easy and always friendly staff members.
My oil change was quick and I really appreciate the free car wash!
Service was well-organized and efficient
Fast and easy
I liked how smooth the process was and they brought it to us. We never had to go to the dealership at all.
I love the people that are always there to help with a smile!!!!
Low stress.
Service is excellent BUT disappointed on how interior of car was when picked up. When looking for insurance card, you left everything from pocket in the floor and seat. Also at both doors was black from shoes. Had to use grease remover to clean it up. Last oil change was same but I did not say anything. Need to be more careful about shoes in auto. But again, service is excellent. You have gone the extra mile on things with me. Name removed
I love having service done there. In all my years of servicing vehicles, never did I feel like a dealership was honest until now. Special thanks to Jennifer!
Dependable. Drives well esp getting on interstate. Good service from checking
in to work done.
Your people, from the internet staff to Cordarius Wheeler (Rock Star) to GSM Jonathan to the education guy Walt to Olivia in your finance department ! A. Fantastic experience. A team of professionals working together to actually find a workable deal for us. Kudos to all. Glad Don Franklin is in the Lexington market!!
Great service department!
Service is good and thorough.You always ask customer before you do any extra repairs or put on any extra parts.
Reliability of the vehicles and the courteous staff in the service department.
Great service & staff
Don Franklin Nissan has been very respectful of our time and treated us very kindly. Bryan is always available when needed and helpful.
Willingness to answer questions to ensure customers understanding.
Jennifer is awesome!
The service was great.
Jon Timco and Latrell in the Nissan Building went above and beyond. 5 stars
Service Department is excellent !
Easy access and friendly on time service.