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Customer Testimonials
I love the friendly and personable service.
Friendly and listened to my needs
I can always get an appointment.
The sales person was awsome. I told him what I'm looking for and that is what we looked for. It was a good experience.
As always, best car and customer service around.
We just purchased our first 2023 Nissan Rogue. We had a great Salesperson MJ Carpenter. He was very comfortable to talk to. NO Sales Pressure at all. We don't like pressure sales but MJ was Excellent. We appreciate Walter explaining some of the features of our car. Overall great experience at Don Franklin Nissan. MJ has followed up with a phone call wanting to know if we had any questions about the car. This meant a lot to both of us. Usually most places after you buy the product you don't hear from anyone. We appreciated everything.
II HAVE ALWAYS BEEN TREATED WITH COURTSEY AND CONSIDERATION BY THE EMPLOYEES.
i HAVE BEEN DISAPPOINTED WITH THE CONTINUING FAILURE OF THE BATTERY
IN MY '18 ROGUE. THE FIRST TWO FAILURES i BOUGHT A BATTER FROM AAA
AND ONE FROM DONFRANKLIN WITH AN ADMONITION "DRIVE MORE." THIS IS FAR FROM BEING MY FIRST CAR, BUT IT IS MY FIRST NISSAN AND I HAVE ALWAYS HAD
RELIABLE VEHICLES PREVIOUSLY. WHEN I HAVE TO TAKE MY CAR TO THE DEALER
MONTHLY BECAUSE MY CAR FAILS TO START THEN IT IS A NISSAN PROBLEM YOU
HAVE MADE MINE.
Good innovation, selection
Both of our current vehicles have now been purchased at Don Franklin on Richmond Road, and we’ve been pleased with the quality and value of the vehicles. One of them has been receiving regular service at this location as well and everything seems to be going well so far.
Tanner took very good care of my needs. I was in a bind and he made it happen! Hats off to him.
Great customer service!
Jennifer Belcher was a great salesperson .
Helpful delightful salesperson. We were able to view many cars. Liked the Rogue but did not have the S model I wanted.
Ray was very helpful, and courteous.
Jennifer was great!
My service person created a reasonable expectation of my service and kept me informed while waiting on my vehicle to be serviced.
Always fast and friendly! I wouldn’t take my car anywhere else!
Excelent service thankyou
Your service Dept was great.
Helpful and informative.
All of the staff even starting with calling to schedule to picking up my vehicle was very accommodating and courteous.
Ease of scheduling the appointment with Jennifer. She located coffee for me and my car was ready in no time.
Your in and out great service very nice staff and friendly
Great! Work us in on our way on vacation. Thank you! DF
The service was the best I have ever received from a car dealer.
Thank you for treating my wife well yesterday when she came in with the Leaf. (Chris et al.) He was courteous of her time and even offered to wash the car!
Great people to work with.
Great people, friendly and very efficient.
Everyone is so kind and easy to work with!
The service and sales departments are very nice and understanding. If I have an issue, they would hear me out and not just dismiss me to talk to me like I didn't know what I was talking about.
Staff was easy to deal with.