Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   April 30, 2024 — Rated 10 out of 10 by D.T. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Speed

Report a concern   April 30, 2024 — Rated 10 out of 10 by Fred Miremami Don Franklin Lexington Nissan - Service
What do you like about our products and services?

excellent service advisers

Report a concern   April 30, 2024 — Rated 10 out of 10 by Z.D. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fortunately, we have not had to use the services often other than oil changes and a couple minor issues but all experiences have been positive.

Report a concern   April 30, 2024 — Rated 10 out of 10 by K.J. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

N/a

Report a concern   April 30, 2024 — Rated 10 out of 10 by T.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service dept is extremely friendly and nice to work with

Report a concern   April 30, 2024 — Rated 10 out of 10 by S.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Went in for an oil change and tire rotation. Like going where they know my car.

Report a concern   April 30, 2024 — Rated 10 out of 10 by R.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer is the best service rep. She keeps in touch by text and in person when I wait for my vehicle. She is also very friendly.

Report a concern   April 30, 2024 — Rated 10 out of 10 by K.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly staff, quick service, and able to schedule online.

Report a concern   April 25, 2024 — Rated 10 out of 10 by D.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Professionalism at every level is the thing that sticks out. From the moment I pulled my vehicle in the porter was ready to prepare my vehicle, the service agent was knowledgeable and prompt in notifying me of the work that needed to be done.
The professionalism of the Nissan service department mirrored that of the Hyundai dealership when purchasing a Palisade one year ago.

Report a concern   April 23, 2024 — Rated 10 out of 10 by P.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

exceptional quality

Report a concern   April 23, 2024 — Rated 10 out of 10 by Anthony Davidson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly, knowledgeable staff, and reasonable prices.

Report a concern   April 23, 2024 — Rated 10 out of 10 by A.M. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

We really liked the salesman, MJ, who gave us the feeling that he was our advocate toward getting what we really wanted in a vehicle! And there was no push like some car sales places! So far, we are glad that we went to Don Jacobs !

Report a concern   April 23, 2024 — Rated 10 out of 10 by T.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I love the customer service and the time frame it takes to get my oil changed.

Report a concern   April 23, 2024 — Rated 10 out of 10 by Cristina Tema Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Excelent thankyou

Report a concern   April 23, 2024 — Rated 10 out of 10 by Janet White Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Very professional, no pressure, fair trade in price. I love my new Encore GX!

Report a concern   April 23, 2024 — Rated 9 out of 10 by D.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly staff. 1st time there since purchasing my vehicle. Explanation of what was done to the vehicle and expectations for next service. Always appreciate the communication.

Report a concern   April 23, 2024 — Rated 10 out of 10 by C.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick service. Good communication.

Report a concern   April 23, 2024 — Rated 10 out of 10 by Raju Khadka Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very good

Report a concern   April 23, 2024 — Rated 10 out of 10 by Angela Asiedu Don Franklin Lexington Nissan - Service
What do you like about our products and services?

All the services were excellent!

Report a concern   April 23, 2024 — Rated 10 out of 10 by B.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Personal attention

Report a concern   April 23, 2024 — Rated 10 out of 10 by S.K. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

I

Report a concern   April 23, 2024 — Rated 10 out of 10 by K.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everything was explained clearly and all of the staff were very helpful and courteous.

Report a concern   April 14, 2024 — Rated 10 out of 10 by K.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Oil change and tire rotation professionally done.

Report a concern   April 11, 2024 — Rated 10 out of 10 by C.W. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Buying a new car was pleasurable experience.

Report a concern   April 11, 2024 — Rated 10 out of 10 by W.C. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

The people at the dealership showed genuine and great care that makes me very like you do business there in the future.

Report a concern   April 10, 2024 — Rated 10 out of 10 by R.T. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly, Courteous, profesional - genuinely care that customer is satisfied - exceeds expectations in all regards

Report a concern   April 10, 2024 — Rated 10 out of 10 by Pamela Cotton Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Everyone was very professional. Jennifer was helpful in finding the vehicle we wanted. Walt was amazing in explaining all the features. I felt we got a fair deal.

Report a concern   April 10, 2024 — Rated 10 out of 10 by D.K. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

I experienced good customer service with no surprises!

Report a concern   April 10, 2024 — Rated 10 out of 10 by D.C. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Everyone that I’ve done business at your company is very nice and very professional. I appreciate how you guys treat me

Report a concern   April 10, 2024 — Rated 10 out of 10 by E.C. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Very accommodating


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