Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   May 15, 2024 — Rated 10 out of 10 by A.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The scheduling is easy, there are no surprise charges. They don't try to talk you into more services. It's just a mention and if the answer is not today they move on. Service is fast and efficient.

Report a concern   May 14, 2024 — Rated 10 out of 10 by M.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I think Jennifer is your number # 1 person - I think she is one of the sweetest ladies I know.
and I will come back to have my oil changed. Nothing more. Thank You for allowing me to visit you DealerShip.

Pespectfully,
Name removed

Report a concern   May 14, 2024 — Rated 9 out of 10 by C.B. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Have a lot of variety of colors to choose from in a vehicle

Report a concern   May 12, 2024 — Rated 10 out of 10 by C.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Kind and friendly customer service.

Report a concern   May 12, 2024 — Rated 10 out of 10 by Todd Lanham Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Steve Johnson and Ethan Maggard both did a great job helping us. I had previously purchased from Steve and reached out several months ago on a car for my daughter. After looking at several options, we settled on a 2024 Sentra SR. We looked at several dealerships but ultimately Steve was able to help us get the best option by partnering with the NIssan sales team. Steve was out the day we came to pick it up but Ehan stepped and got us across the finish line quickly and smoothly. They were both great to work with. Now if we could just get you to open a lot in Louisville. :)

Report a concern   May 12, 2024 — Rated 10 out of 10 by Tshitshi Kamuena Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Perfect

Report a concern   May 12, 2024 — Rated 10 out of 10 by C.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast service

Report a concern   May 12, 2024 — Rated 10 out of 10 by Christopher Smith Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like the value of Nissan Vehicles and the Service Department.

Report a concern   May 11, 2024 — Rated 10 out of 10 by M.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Did not have to wait long at all. Service person was nice and let me know if any thing was wrong so I could decide if I wanted it taken care of at that visit.

Report a concern   May 11, 2024 — Rated 10 out of 10 by Georgianna Wood Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Good, Fast service

Report a concern   May 11, 2024 — Rated 10 out of 10 by M.D. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The staff is very knowledgeable and always willing to work to make sure the customer is cared for.

Report a concern   May 10, 2024 — Rated 10 out of 10 by B.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great team of people to work with. If a problem comes up they are willing to resolve it especially if it’s on their end.

Report a concern   May 8, 2024 — Rated 10 out of 10 by S.B. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

I bought a new car

Report a concern   May 8, 2024 — Rated 10 out of 10 by D.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very professional and friendly service staff.

Report a concern   May 8, 2024 — Rated 10 out of 10 by Ted Kinson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service team is prompt , honest, and dependable.

Report a concern   May 8, 2024 — Rated 10 out of 10 by Sheryl Williams Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always on time and service is fine in a timely manner.

Report a concern   May 8, 2024 — Rated 10 out of 10 by A.N. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Great buying experience. Treat us like family

Report a concern   May 8, 2024 — Rated 10 out of 10 by Catherine Frye Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like the professionalism of the staff and quality of the work.

Report a concern   May 8, 2024 — Rated 10 out of 10 by Tyler Morris Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Everything went smooth can’t complain

Report a concern   May 8, 2024 — Rated 10 out of 10 by Janet Holland Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

I just leased my sixth Nissan Altima with Don Franklin. I never think of going anywhere else because I am very happy with the cars John Berry finds for me every time. He is very professional and helpful. The service department is also excellent.

Report a concern   May 8, 2024 — Rated 10 out of 10 by Cynthia Lineback Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer provides great service. Had to drop my car off on a Sunday without appointment. I was going to call Monday morning but she called me and got the service going. She stayed in contact with me. They fixed the problem and my car was ready for pickup the same day. They even washed it. That's great service. A shout-out to Ron for his expertise.

Report a concern   May 8, 2024 — Rated 10 out of 10 by Theodore Walter Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I highly recommend your service. I’m always treated very well. Jennifer (?) Dailey is a great ambassador for your organization . I have no reservations about have my car serviced there.

Report a concern   May 8, 2024 — Rated 10 out of 10 by Tonya Ledford Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone is helpful.

Report a concern   May 7, 2024 — Rated 10 out of 10 by J.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always reliable!

Report a concern   May 7, 2024 — Rated 10 out of 10 by M.S. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Ray is such a great salesperson. He does not make you feel pressured and goes above and beyond to help and make the process of buying a new car easy and not stressful. So much so that I’ve bought 2 new cars from him within one year!

Report a concern   May 7, 2024 — Rated 9 out of 10 by A.N. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

It’s good

Report a concern   May 7, 2024 — Rated 10 out of 10 by M.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

No comment

Report a concern   May 7, 2024 — Rated 10 out of 10 by Bill Young Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Incredible service!

Report a concern   May 2, 2024 — Rated 10 out of 10 by S.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Can't remember the name of the guy who helped me but he was great! Hard to find good customer service these days.

Report a concern   May 1, 2024 — Rated 10 out of 10 by V.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone is friendly and get u done in a timely manner


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