Customer Testimonials

Service agent didn’t try to sell me unwanted services, only what I needed. That goes a long way with customers to help build trust.

Good service and friendly customer care staff.

The easy way to get oil changed in timely manner

Fast, dependency, on time, nice , helpful, over all best shop around!

Everything

Very nice, considerate and helpful service reps. when I bring my car in service.

Thank you to Mr Harrison for helping us

Quick service

Service under warranty was great. Vehicle is now working as expected.

So far very happy with the service department and when I buy a car I like to know it has a good service department

On time service good behavibar

I love my 2016 Nissan Murano

It's was quite easy to schedule and the service rep, Ron, was incredibly helpful. 10/10 will be using this service center again.

In early June, our car was serviced for regular oil change, tire rotation, and maintenance inspection. We were told that our rear brakes were showing wear - they were at the threshold of needing replacement. Our June schedule being full, we scheduled for this week to have that issue addressed.
I showed up a little early, probably during our service advisor's lunch, but she was kind enough to see to my appointment. I was told the service would take about an hour, and the work was done on the dot. I asked about a couple of coupons for service I'd received in the mail. My fina cost was significantly discounted as the shop honored those savings, a most pleasant surprise.
My car was washed and dried and looked great when I received it. The staff at Don Franklin Nissan service center were (as always) polite, friendly and engaging.
I am sure all Express Service Advisors are top-notch professionals and all have wonderful people skills. The one I worked with, Jennifer Dailey, went above and beyond expectations in managing my appointment and making me a very satisfied customer.

Love the Nissans and my wonderful salesman MJ!

High quality of both your cars and your people.

Quick Service

Nice people

I love coming to this location, they’re always super friendly and welcoming!

Thank you for the fast, friendly service!

It's fine.

Great, easy service!!!

Friendly, helpful staff. Ability to get us the best vehicle at the best price.

Terrell Harris was great to work with! Very happy with the support he provided and with my vehicle.

Saving time, saving money.

Ron in the service center is incredibly helpful. I appreciate his assistance every time I need my truck serviced.

Both Ray and Walt were fantastic. Great experience.

I've always gotten excellent service for my 2016 Rogue. Very clean dealership and friendly staff.

We have bought 6 cars from MJ at Don Franklin and have had a great experience from purchase to service. The warranties are fabulous and MJ has made the process pain free.

No one likes to spend time in a service center at a dealership, however it was nice to be able to schedule my appointment online & have my car almost immediately taken back for it's first oil change. Staff was friendly and clear in explaining everything that would happen. Overall, it was a quick and efficient oil change & tire rotation. I didn't buy my car from you guys, actually in Louisville - however your staff made me feel at home.