Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   February 21, 2025 — Rated 10 out of 10 by Jennifer Hughes Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Honest. Determined to find and fix the issue with my vehicle. Clear communication. Stand behind their work. Professional customer service.

Report a concern   February 21, 2025 — Rated 10 out of 10 by Catherine Wuest Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always prompt, excellent service. Service department staff are knowledgeable, kind and professional. I won’t take my car anywhere else.

Report a concern   February 21, 2025 — Rated 10 out of 10 by C.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Chris was superior in Nissan service. Kept me updated on my vehicle.

Report a concern   February 19, 2025 — Rated 10 out of 10 by Amy Chaims Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly fast professional service.

Report a concern   February 19, 2025 — Rated 10 out of 10 by S.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like that you are assigned a customer
Service representative that you work with through your entire visit. Your I can contact that representative with questions and concerns at any point during the service.

Report a concern   February 19, 2025 — Rated 10 out of 10 by Cameron Peterson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

MR. Ron is ALWAYS helpful & nice to me, everyone there is like Family. Great service as ALWAYS will be back!

Report a concern   February 19, 2025 — Rated 10 out of 10 by Christopher Hodges Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Great

Report a concern   February 19, 2025 — Rated 10 out of 10 by H.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Timely 40000. mile check-up performed' even though we are just temporarily in Kentucky, was made to feel right at home!

Report a concern   February 18, 2025 — Rated 10 out of 10 by J.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Accommodating

Report a concern   February 17, 2025 — Rated 10 out of 10 by Tammy Lanham Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Came in for an oil change, screen on my car lights flickering they had me leave my car gave me a loner and fix my car in a timely manner. I have had a great experience with this dealership from day one. I definitely would recommend everyone to shop here. Thanks for great service.....

Report a concern   February 17, 2025 — Rated 10 out of 10 by C.F. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Great buying experience from Jill and detailed explanation of the car from Walter

Report a concern   February 16, 2025 — Rated 10 out of 10 by R.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

on time, done right,

Report a concern   February 16, 2025 — Rated 10 out of 10 by L.N. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service associates are always super friendly and helpful.

Report a concern   February 16, 2025 — Rated 9 out of 10 by O.O.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly helpful staff

Report a concern   February 16, 2025 — Rated 10 out of 10 by B.Y. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Thank you for all ways fixing my Rouge or improving it to run well

Report a concern   February 15, 2025 — Rated 9 out of 10 by R.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I have been quite satisfied with my Rogue and the upkeep has been very reasonable. I consider myself blessed!

Report a concern   February 15, 2025 — Rated 10 out of 10 by B.K. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

EVERYTHING WENT GREAT, AND THEY WERE VERY HELPFUL!!

Report a concern   February 15, 2025 — Rated 10 out of 10 by W.S. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Service is always great. Jennifer makes it a point to make sure everything is okay, e.g., if filters need to changed and what will need attention at the next visit. Always concerned about keeping your vehicle up-to-date with repairs. I trust her suggestions.

Report a concern   February 15, 2025 — Rated 10 out of 10 by Nicki Horn Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer is always great and friendly

Report a concern   February 15, 2025 — Rated 10 out of 10 by S.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

MJ Carpnter is the main reason I trade with you. He is an awesome, honest person!

Report a concern   February 15, 2025 — Rated 9 out of 10 by D.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Curtesy

Report a concern   February 15, 2025 — Rated 10 out of 10 by Bill Young Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Excellent service

Report a concern   February 14, 2025 — Rated 10 out of 10 by M.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Techs do good job and are very friendly. Will continue to bring my car in for service. Only issue I have with Nissan products - is your app. Never works when temperatures turn frigid. Once temps become bearable it works.

Report a concern   February 13, 2025 — Rated 10 out of 10 by L.H. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

After a visit to Don Franklin Amanda called inquiring about my visit. I explained that I was confused because the first visit indicated there was a 400 Z coming in the second visit. They didn’t seem to know if one was coming in Amanda check for things and had me visit again at which time I was satisfied and I put down a deposit on a 2025 400 Z better impress me if it was the first time I’ve had a dealer go out of their way to help me out and solve my problem. Thank you.

Report a concern   February 13, 2025 — Rated 10 out of 10 by Tiffany Ingram Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Ray was an excellent salesman. He made us feel very comfortable and secure with our purchase. He was friendly and personable. He got us through the process fairly quickly in comparison to other cars I've purchased from other dealers. And honestly the price of the used car was perfect for my family. I trust the service team to do a reliable used car service on it to make sure it was safe and in good running order for my family. Excellent experience overall.

Report a concern   February 13, 2025 — Rated 10 out of 10 by Quest Quest Diagnostics Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Shopping for a vehicle comes with an array of anxieties and emotions. We rely on transportation to navigate every aspect of our lives. The experience that Andrew, a Green’s Toyota Salesman provided, made the anxiety and stress of searching and purchasing a vehicle disappear. The knowledge, compassion, and transparency that Andrew provided is exactly what you would want when you are searching for your next vehicle.

Report a concern   February 13, 2025 — Rated 10 out of 10 by D.S. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Brian provided excellent service made us feel very comfortable-very knowledgeable was great experience

Report a concern   February 13, 2025 — Rated 10 out of 10 by Jacqueline Radosevich Don Franklin Lexington Nissan - Service
What do you like about our products and services?

My appointment was very fast and efficient! and friendly

Report a concern   February 13, 2025 — Rated 10 out of 10 by Faye Logan Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The courtesy & efficiency of the staff. No worries about the quality of workmanship.

Report a concern   February 13, 2025 — Rated 10 out of 10 by R.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Prompt, courtesy service and oem


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